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Voiptime Cloud description
Voiptime Cloud is a cloud-based call center solution designed for medium to large businesses. It helps manage customer interactions across various channels like voice, email, and chat. The software offers features such as automated call routing, call recording, detailed analytics, and integration with popular CRM systems. It's suitable for both inbound and outbound call centers and promises to improve agent productivity and customer satisfaction.
Who is Voiptime Cloud best for
Voiptime Cloud is a cloud-based call center solution for medium to large businesses. It manages customer interactions across voice, email, and chat, offering automated call routing, call recording, and analytics. It integrates with popular CRM systems and aims to boost agent productivity and customer satisfaction.
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Best for medium to large businesses.
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Suitable for businesses focused on improving sales and customer service operations.
Voiptime Cloud features
| Supported Voiptime Cloud supports CRM integration, enhancing workflow efficiency. |
| Supported Voiptime Cloud supports multi-level IVR for creating complex phone trees. |
| Supported Voiptime Cloud supports call recording to improve service quality and customer satisfaction. |
| Supported Voiptime Cloud offers predictive dialing to maximize agent workload. |
Voiptime Cloud pricing
The commentary is based on 1 reviews from Voiptime Cloud G2 reviews.
Voiptime Cloud offers reasonable pricing for its robust features, particularly its predictive dialer, which has demonstrably boosted sales and agent productivity according to users. This makes it a cost-effective solution for call centers seeking improved performance.
See the Voiptime Cloud pricing page.
Voiptime Cloud alternatives
TalkdeskBetter fit for larger enterprises. Stronger industry presence. AI-powered features enhance customer experience. More robust feature set including helpdesk integration and real-time statistics. Talkdesk alternative, Talkdesk competitor.Read more
intalk.ioBetter for managing multi-channel customer interactions, including email and social media. Has more momentum based on website traffic and employee growth. Offers performance feedback features.Read more
TeleCMIBetter fit for a wider range of company sizes and industries. Offers a free trial. Boasts highly rated customer service and ease of use. Growing faster. Users love the seamless CRM integrations and easy IVR setup. Note, some users mention the mobile app needs improvement.Read more
XCALLYOffers more omnichannel features including SMS and social media. Boasts a user-friendly interface, and has strong customer support. It is growing faster than Voiptime Cloud. However, it has limited customization and some integrations have limited functionality.Read more
HubSpot Sales HubBetter for larger organizations and a broader range of industries. HubSpot Sales Hub is a Voiptime Cloud alternative known for its user-friendly interface and robust integrations.Read more
Ameyo by ExotelBetter for enterprise companies. Has broader communication channels, including video and social media. Offers call monitoring, outbound management, and centralized interaction features.Read more
Voiptime Cloud FAQ
What is Voiptime Cloud and what does Voiptime Cloud do?
Voiptime Cloud is a cloud-based call center solution for medium to large businesses. It manages customer interactions across voice, email, and chat, offering automated call routing, call recording, analytics, and CRM integrations. It's designed to boost agent productivity and enhance customer satisfaction.
How does Voiptime Cloud integrate with other tools?
Voiptime Cloud integrates with popular CRM systems to enhance workflow efficiency. It also supports multi-level IVR, call recording, and predictive dialing. More details on specific integrations are not readily available.
What the main competitors of Voiptime Cloud?
Voiptime Cloud's main competitors include Talkdesk, intalk.io, TeleCMI, XCALLY, HubSpot Sales Hub, and Ameyo by Exotel. These alternatives offer similar cloud-based call center solutions with features like automated routing, analytics, and CRM integrations.
Is Voiptime Cloud legit?
Voiptime Cloud's legitimacy isn't directly confirmed, but it offers features like call recording, automated routing, and CRM integrations, indicating a functional call center solution. Further research is advised to determine if it's the right fit for your needs.
How much does Voiptime Cloud cost?
Voiptime Cloud's pricing is not publicly available. Contact their sales team for a customized quote based on your specific business needs and to determine if Voiptime Cloud is worth the investment for your VoIP requirements.
Is Voiptime Cloud customer service good?
Voiptime Cloud's customer service receives positive feedback. Users highlight the "awesome" and "best" customer service experience, particularly praising Tanya and the team's helpfulness. This suggests a responsive and effective customer support system.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.