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Ameyo by Exotel

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Last updated on

Company health

Employee growth
1% decrease in the last year
Web traffic
18% decrease in the last quarter
Financing
January 2022 - $87M

Ratings

G2
4.3/5
(244)
Glassdoor
3.3/5
(409)

Ameyo by Exotel description

Ameyo by Exotel is a cloud-based contact center software designed for businesses of all sizes. It provides a range of communication tools including phone calls, chat, text messaging, social media, and video, all managed through an internet connection. This eliminates the need for traditional hardware and allows for easy scaling. Ameyo offers real-time performance dashboards and analytics to improve customer interactions and can be set up rapidly. Their solutions are suitable for customer service, sales, and collections teams.


What companies are using Ameyo by Exotel?

HDFC Bank is using Ameyo by Exotel
HDFC Bank
Standard Chartered Bank is using Ameyo by Exotel
Standard Chartered Bank
BankBazaar.com is using Ameyo by Exotel
BankBazaar.com
Gulf African Bank is using Ameyo by Exotel
Gulf African Bank
Ola is using Ameyo by Exotel
Ola
Zapier is used by HDFC Bank, Standard Chartered Bank, BankBazaar.com, Gulf African Bank, Ola.

Who is Ameyo by Exotel best for

Ameyo by Exotel is a cloud-based contact center solution ideal for businesses of all sizes needing streamlined communication. Users praise its cost-effectiveness, user-friendly interface, and real-time dashboards. However, some users have reported occasional server issues and a need for mobile app improvements. Consider Ameyo if your business prioritizes efficient call management and analytics but be aware of potential reliability concerns.

  • Best fit for small, medium, and large companies.

  • Ideal for businesses focused on customer service, sales, and collections.


Ameyo by Exotel features

Supported

Ameyo provides real-time dashboards for call center data monitoring and decision-making.

Supported

Ameyo offers seamless CRM integrations, unifying communication and customer data.

Supported

Ameyo supports omnichannel communication, including email, chat, social media, and phone.

Supported

Ameyo is a cloud-based contact center solution with fast setup and low initial costs.

Supported

Ameyo supports call routing with options based on various criteria, including CRM data and agent skills.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Neutral
+0.2

Ease of Use

Strongly positive
+1

Reliability and Performance

Rather negative
-0.6

Ease of Implementation

Rather positive
+0.33

Ameyo by Exotel reviews

We've summarised 243 Ameyo by Exotel reviews (Ameyo by Exotel G2 reviews) and summarised the main points below.

Pros of Ameyo by Exotel
  • Cost-effective and provides value for money.
  • User-friendly interface for basic call management.
  • Real-time dashboards and call analytics.
  • CRM integrations streamline workflows.
  • International calling capabilities.
Cons of Ameyo by Exotel
  • Occasional server down errors are reported.
  • Mobile app experience needs improvement.
  • Advanced features can be challenging to set up.
  • Clearing marked spam can be slow.
  • Maintenance and ticket resolution times could be faster.

Ameyo by Exotel pricing

The commentary is based on 11 reviews from Ameyo by Exotel G2 reviews.

Ameyo's pricing model is based on factors specific to customer requirements. They encourage users to contact them for a demo and discuss their needs to get accurate pricing information.

Users sentiment

Neutral
+0

See the Ameyo by Exotel pricing page.


Ameyo by Exotel alternatives

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    Talkdesk
    AI contact center platform streamlining operations, improving customer experience.
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  • Logo of Content Guru storm
    Content Guru storm
    Cloud contact center: omnichannel comms, automation, and deep analytics.
    Read more
  • Logo of Daktela
    Daktela
    Omnichannel contact center software automating customer interactions.
    Read more
  • Logo of Sharpen
    Sharpen
    Empowers agents, delights customers, boosts contact center efficiency.
    Read more
  • Logo of Five9
    Five9
    Cloud contact center software empowering smarter customer service.
    Read more
  • Logo of Genesys Cloud CX
    Genesys Cloud CX
    Connects every customer interaction, improving experiences and boosting efficiency.
    Read more

Ameyo by Exotel FAQ

  • What is Ameyo by Exotel and what does Ameyo by Exotel do?

    Ameyo by Exotel is a cloud-based contact center software offering omnichannel communication tools like phone, chat, and social media. It features real-time dashboards, CRM integrations, and call routing, helping businesses improve customer interactions and streamline workflows. It's suitable for customer service, sales, and collections teams.

  • How does Ameyo by Exotel integrate with other tools?

    Ameyo by Exotel integrates with CRM systems, unifying communication and customer data. It also offers omnichannel communication, encompassing email, chat, social media, and phone interactions.

  • What the main competitors of Ameyo by Exotel?

    Top alternatives to Ameyo by Exotel include Talkdesk, NobelBiz OMNI+, Salesforce Service Cloud, Zoom Workplace, Crexendo, and Zoho Desk. These competitors offer similar features such as omnichannel communication, cloud-based solutions, and AI-powered tools for enhanced customer experience.

  • Is Ameyo by Exotel legit?

    Yes, Ameyo by Exotel is a legitimate cloud-based contact center software. It offers omnichannel communication, real-time dashboards, and CRM integrations. While generally user-friendly and cost-effective, some users report occasional server issues and a need for mobile app improvements.

  • How much does Ameyo by Exotel cost?

    I couldn't find pricing details for Ameyo by Exotel. Contact their sales team for a customized quote based on your specific business needs and to determine if Ameyo is worth the investment for your contact center.

  • Is Ameyo by Exotel customer service good?

    Ameyo by Exotel receives mixed reviews regarding customer service. While users praise the readily available support and quick responses for basic issues, some report slow ticket resolution times and difficulty reaching support for more complex problems.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.