Last updated on
Company health
Ratings
Ameyo by Exotel description
Ameyo by Exotel is a cloud-based contact center software designed for businesses of all sizes. It provides a range of communication tools including phone calls, chat, text messaging, social media, and video, all managed through an internet connection. This eliminates the need for traditional hardware and allows for easy scaling. Ameyo offers real-time performance dashboards and analytics to improve customer interactions and can be set up rapidly. Their solutions are suitable for customer service, sales, and collections teams.
What companies are using Ameyo by Exotel?
Who is Ameyo by Exotel best for
Ameyo by Exotel is a cloud-based contact center solution ideal for businesses of all sizes needing streamlined communication. Users praise its cost-effectiveness, user-friendly interface, and real-time dashboards. However, some users have reported occasional server issues and a need for mobile app improvements. Consider Ameyo if your business prioritizes efficient call management and analytics but be aware of potential reliability concerns.
-
Best fit for small, medium, and large companies.
-
Ideal for businesses focused on customer service, sales, and collections.
Ameyo by Exotel features
| Supported Ameyo provides real-time dashboards for call center data monitoring and decision-making. |
| Supported Ameyo offers seamless CRM integrations, unifying communication and customer data. |
| Supported Ameyo supports omnichannel communication, including email, chat, social media, and phone. |
| Supported Ameyo is a cloud-based contact center solution with fast setup and low initial costs. |
| Supported Ameyo supports call routing with options based on various criteria, including CRM data and agent skills. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Ameyo by Exotel reviews
We've summarised 243 Ameyo by Exotel reviews (Ameyo by Exotel G2 reviews) and summarised the main points below.
- Cost-effective and provides value for money.
- User-friendly interface for basic call management.
- Real-time dashboards and call analytics.
- CRM integrations streamline workflows.
- International calling capabilities.
- Occasional server down errors are reported.
- Mobile app experience needs improvement.
- Advanced features can be challenging to set up.
- Clearing marked spam can be slow.
- Maintenance and ticket resolution times could be faster.
Ameyo by Exotel pricing
The commentary is based on 11 reviews from Ameyo by Exotel G2 reviews.
Ameyo by Exotel's pricing is considered cost-effective and valuable by some users, while others find it expensive, especially for specific features or compared to competitors. Some users mention additional charges for changes.
Users sentiment
See the Ameyo by Exotel pricing page.
Ameyo by Exotel alternatives
TalkdeskBetter for larger businesses with a focus on AI-powered customer experience. Stronger in industries like Healthcare, Finance, E-commerce, Retail, and others. Offers helpdesk integrations and real-time statistics.Read more
Five9Better suited for larger enterprises. More industry-specific applications. Higher ratings and growing faster. Users highlight robust features and integrations but note difficulties with customization and some technical issues. A Five9 alternative for businesses seeking a simpler solution.Read more
Genesys Cloud CXBetter for larger enterprises and has more momentum. A good Genesys Cloud CX alternative for those prioritizing AI-powered features and omnichannel capabilities. More suitable for regulated industries like healthcare and government.Read more
NobelBiz OMNI+Better for mid-size and large companies. Has slightly more website traffic momentum. Fewer user reviews are available.Read more
HubSpot Sales HubBetter for sales teams focused on automation and deal management. A more user-friendly option with tighter HubSpot ecosystem integration. More suitable for mid-sized businesses.Read more
XCALLYBetter for larger businesses needing helpdesk and CRM integrations. Has a much faster employee growth rate, indicating strong momentum. Users praise the omnichannel features and user-friendly interface. An XCALLY alternative for those prioritizing rapid growth and robust integrations.Read more
Ameyo by Exotel FAQ
What is Ameyo by Exotel and what does Ameyo by Exotel do?
Ameyo by Exotel is a cloud-based contact center software offering omnichannel communication tools like phone, chat, and social media. It features real-time dashboards, CRM integrations, and call routing, helping businesses improve customer interactions and streamline workflows. It's suitable for customer service, sales, and collections teams.
How does Ameyo by Exotel integrate with other tools?
Ameyo by Exotel integrates with CRM systems, unifying communication and customer data. It also offers omnichannel communication, encompassing email, chat, social media, and phone interactions.
What the main competitors of Ameyo by Exotel?
Top alternatives to Ameyo by Exotel include Talkdesk, NobelBiz OMNI+, Salesforce Service Cloud, Zoom Workplace, Crexendo, and Zoho Desk. These competitors offer similar features such as omnichannel communication, cloud-based solutions, and AI-powered tools for enhanced customer experience.
Is Ameyo by Exotel legit?
Yes, Ameyo by Exotel is a legitimate cloud-based contact center software. It offers omnichannel communication, real-time dashboards, and CRM integrations. While generally user-friendly and cost-effective, some users report occasional server issues and a need for mobile app improvements.
How much does Ameyo by Exotel cost?
I couldn't find pricing details for Ameyo by Exotel. Contact their sales team for a customized quote based on your specific business needs and to determine if Ameyo is worth the investment for your contact center.
Is Ameyo by Exotel customer service good?
Ameyo by Exotel receives mixed reviews regarding customer service. While users praise the readily available support and quick responses for basic issues, some report slow ticket resolution times and difficulty reaching support for more complex problems.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.