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intalk.io description
intalk.io is a cloud-based call center software designed for mid-size and large companies. It allows businesses to manage customer interactions across various channels like voice, email, chat, and social media from a single platform. It includes features like automated call routing, chatbot automation, customer interaction analytics, and integrations with popular CRM tools. intalk.io helps businesses improve customer experience, increase agent productivity, and gain insights from customer interactions.
Who is intalk.io best for
intalk.io is a cloud-based call center software for mid-size and large businesses. It manages customer interactions across voice, email, chat, and social media. Features include automated call routing, chatbots, analytics, and CRM integrations. intalk.io boosts customer experience, agent productivity, and provides valuable insights.
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Best for mid-size to large businesses.
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Suitable for businesses across various industries.
intalk.io features
| Supported Intalk.io provides call analytics with metrics like volume, duration, and wait times. |
| Supported Intalk.io offers AI-powered chatbots for automated conversations and instant responses. |
| Supported Intalk.io offers intelligent call routing to direct customers to the most suitable agent. |
| Supported Intalk.io supports agent performance reports, including metrics like call duration and quality. |
| Supported Intalk.io offers seamless CRM integrations with popular platforms like Salesforce and Zoho. |
intalk.io alternatives
TalkdeskBetter suited for larger organizations and various industries. Offers helpdesk integration, real-time statistics, call monitoring, and logging. However, users have noted issues with statistical metrics, call failures, and mobile app functionality. Pricing is considered less favorable. A strong Talkdesk competitor and intalk.io alternative.Read more
Voiptime CloudSupports power dialing and offers more robust call logging features. G2 rates it 4.9/5 stars based on user reviews. intalk.io is growing faster. Voiptime Cloud is a strong intalk.io competitor and alternative.Read more
JustCallBetter for sales, support, and marketing teams. A strong JustCall alternative for broader industry application.Read more
Webex CallingBetter for enterprise companies. More suitable for established industries like healthcare, retail, and IT. Users praise its call quality and integration with other Webex products. However, some users report occasional glitches and a sluggish mobile app.Read more
HubSpot Sales HubBetter for a wider range of industries. More user reviews are available, suggesting broader adoption. Known for its user-friendly interface and seamless integrations with other HubSpot tools. However, it has a negative pricing sentiment.Read more
Bright PatternBetter for larger companies. Known for ease of use and omnichannel capabilities. Has positive customer reviews, but users mention limited customization and reporting. intalk.io alternative; intalk.io competitor.Read more
intalk.io FAQ
What is intalk.io and what does intalk.io do?
intalk.io is a cloud-based call center software for mid-size and large businesses. It manages customer interactions across voice, email, chat, and social media. Features include automated call routing, chatbots, analytics, and CRM integrations to improve customer experience and agent productivity.
How does intalk.io integrate with other tools?
intalk.io integrates with popular CRM platforms like Salesforce and Zoho. This allows for a streamlined workflow and enhanced data synchronization between the call center software and customer relationship management tools.
What the main competitors of intalk.io?
Alternatives to intalk.io include Talkdesk, Voiptime Cloud, JustCall, Webex Calling, HubSpot Sales Hub, and Bright Pattern. These competitors offer similar features such as call routing, analytics, and CRM integrations for businesses seeking cloud-based contact center solutions.
Is intalk.io legit?
Yes, intalk.io is a legitimate cloud-based call center software. It offers features like AI chatbots, call routing, and CRM integrations to help businesses manage customer interactions. Intalk.io appears to be a safe and reliable option for mid-size to large companies.
How much does intalk.io cost?
Intalk.io does not publicly disclose its pricing. Contact intalk.io directly to obtain product pricing information. Consider whether the product is worth it based on its features and your business needs.
Is intalk.io customer service good?
Customers praise intalk.io's user-friendly interface and helpful customer service. While some find occasional slowdowns and limited vendor compatibility, the overall experience is positive, with the software effectively streamlining customer service operations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.