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Updox description
Updox is a cloud-based software platform designed for healthcare providers to streamline their practice operations and patient communications. It offers a range of tools including HIPAA-compliant messaging, telehealth, appointment reminders, electronic fax, and a patient portal. Updox integrates with many existing healthcare systems and focuses on improving efficiency, increasing revenue, and enhancing patient engagement for medical practices of all sizes.
Who is Updox best for
Updox is a cloud-based platform designed to streamline healthcare operations and patient communication. It offers HIPAA-compliant messaging, telehealth, appointment reminders, and a patient portal. While users appreciate features like streamlined faxing and customizable forms, some have reported difficulties with customer support and unexpected price hikes. Updox integrates with many existing healthcare systems and is ideal for practices seeking improved efficiency and patient engagement.
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Best fit for small to medium-sized healthcare businesses.
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Specifically designed for healthcare providers, clinics, and hospitals.
Updox features
| Supported Updox allows automated appointment reminders via email and SMS, and potentially phone calls. |
| Supported Updox supports HIPAA compliant secure texting. |
| Supported Updox offers a patient portal for managing health records, scheduling appointments, and messaging providers. |
| Supported Updox supports HIPAA-compliant two-way texting between patients and providers. |
| Supported Updox supports telehealth via video calls and secure messaging. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Updox reviews
We've summarised 216 Updox reviews (Updox Software Advice reviews, Updox GetApp reviews, Updox Capterra reviews and Updox G2 reviews) and summarised the main points below.
- Streamlined faxing process, eliminating the need for physical fax machines.
- Direct integration with some EHR systems for seamless chart uploads.
- User-friendly interface for sending and receiving faxes and messages.
- Customizable patient forms and automated appointment reminders.
- Secure messaging and telehealth capabilities enhance patient communication.
- Difficult and time-consuming customer support interactions, often requiring multiple follow-ups.
- Unexpected price hikes and billing discrepancies reported by multiple users.
- Integration issues with certain EHR systems, leading to manual workarounds.
- Limited character count for text messages and broadcast messages.
- Technical issues such as system crashes, slow loading times, and fax failures.
Updox pricing
The commentary is based on 22 reviews from Updox Capterra reviews, Updox G2 reviews and Updox GetApp reviews.
Updox's pricing is a recurring concern. While some users find it affordable and valuable, others consider it expensive for its functionality, especially given reported price hikes and inflexible contracts. Several users mention seeking alternatives due to cost.
Users sentiment
See the Updox pricing page.
Essentials
Includes all products built for the startup practice or solo practitioner. Includes: Up to 700 fax pages, Up to 70 telehealth sessions, Up to 350 appointment reminders, Up to 500 text messages, Up to 500 Broadcast Messages, Unlimited cloud storage, Unlimited users, Print drivers.
Growth
Includes all products built for the small-sized practice. Includes: Up to 3,500 fax pages, Up to 250 telehealth sessions, Up to 850 appointment reminders, Up to 1,000 text messages, Unlimited cloud storage, Unlimited users, Print drivers.
Advanced
Includes all products built for the mid-sized practice. Includes: Up to 7,000 fax pages, Up to 500 telehealth sessions, Up to 1,650 appointment reminders, Up to 1,500 text messages, Up to 1,000 Broadcast Messages, Unlimited cloud storage, Unlimited users, Print drivers.
Advanced Plus
Includes all products built for the large-sized practice. Includes: Up to 12,000 fax pages, Up to 1,000 telehealth sessions, Up to 2,000 appointment reminders, Up to 2,000 text messages, Up to 1,500 Broadcast Messages, Unlimited Cloud Storage, Unlimited users, Print drivers.
Enterprise
Includes all products built for the large practice or hospital & health system. Includes: No overage fees or minimums; only pay for what you use, Unlimited cloud storage, Unlimited users, Print drivers, Active Directory/SAML integration, Public API integration, Up to 2,000 Broadcast Messages.
Charge Capture
Quickly and accurately record services. Easily submit claims for reimbursement. Includes: Mobile round list, Facesheet and facility notes, EHR/PM integrations, Secure messaging 24/7 support
Updox alternatives
CarepatronBetter suited for a wider range of healthcare businesses. Has stronger momentum based on employee growth. Offers a free plan.Read more
Luma HealthIntegrates with a broader range of EHR and practice management systems. Offers stronger reporting and analytics features. Boasts higher user ratings and more positive user reviews regarding customer support. Has more momentum based on employee growth.Read more
zHealthBetter for wellness providers like chiropractors, physical therapists, and massage therapists. Higher rated by users. More affordable pricing options.Read more
KlaraMore focused on patient communication and engagement. Better ease of use, but implementation can be more difficult. Updox is growing faster. Pricing transparency is an issue and customer service receives mixed reviews.Read more
My Clients PlusBetter suited for mental health practices, including therapy note templates and a client portal. Note, some users report difficulties with claim corrections and limited EHR integrations.Read more
PabauBetter suited for medium and large healthcare businesses, especially medical spas, clinics, and salons. Offers inventory management, marketing automation, and reporting tools. Has stronger momentum currently.Read more
Updox FAQ
What is Updox and what does Updox do?
Updox is a cloud-based platform for healthcare providers, offering HIPAA-compliant messaging, telehealth, appointment reminders, and electronic faxing. It integrates with existing healthcare systems to improve efficiency, boost revenue, and enhance patient engagement for practices of all sizes.
How does Updox integrate with other tools?
Updox integrates with many existing healthcare systems to streamline workflows. It offers direct integrations with some EHR systems for seamless chart uploads, and facilitates secure messaging and telehealth capabilities. However, some users have reported integration issues with certain EHR systems.
What the main competitors of Updox?
Top alternatives to Updox include Luma Health, Klara, and Carepatron. These platforms offer similar features such as HIPAA-compliant messaging, telehealth capabilities, and patient portals, catering to various healthcare providers' needs.
Is Updox legit?
Updox is a legitimate platform used by many healthcare providers. However, some users have reported negative experiences with customer service and unexpected price increases. If you are considering Updox, explore alternatives like Luma Health or Klara for secure patient communication.
How much does Updox cost?
Updox pricing is custom and depends on the chosen plan. Contact Updox for a quote tailored to your practice size and needs. They offer various plans, from Essentials for solo practitioners to Enterprise for large hospitals. Is Updox worth it? The custom pricing allows you to only pay for what you need.
Is Updox customer service good?
Updox customer service receives negative feedback. Users report difficulties getting timely support, unhelpful responses, and unresolved issues. While some appreciate the platform's features, the poor customer service experience overshadows these benefits for many.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.