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Klara description
Klara is a software platform designed for healthcare providers to improve how they communicate with their patients. It offers a variety of features, including two-way texting, appointment scheduling, and automated reminders, all within a secure and HIPAA-compliant environment. This helps reduce time-consuming phone calls and streamlines administrative tasks. Klara integrates with leading electronic health record systems (EHRs) and is used by a range of medical practices, from dermatology to primary care. It aims to increase patient engagement and satisfaction while freeing up staff to focus on patient care.
Who is Klara best for
Klara is a patient communication platform ideal for small healthcare clinics. It offers HIPAA-compliant texting, appointment scheduling, and automated reminders. While some users praise the easy communication and voicemail transcription, others have noted difficulties with onboarding and customer service. Klara integrates with various EHR systems but some integrations have presented challenges.
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Best for small clinics looking to improve patient communication and streamline tasks.
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Ideal for healthcare providers seeking HIPAA-compliant messaging and administrative tools.
Klara features
| Supported Klara supports HIPAA-compliant two-way texting between patients and providers. |
| Supported Klara supports sharing documents with patients and providers. |
| Supported Klara supports secure internal messaging for staff using shared inboxes and @mentions. |
| Supported Klara supports scheduling, rescheduling, and canceling appointments. |
| Supported Klara integrates with various Electronic Health Records systems. |
| Supported Klara supports HIPAA compliant secure text messaging. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Klara reviews
We've summarised 83 Klara reviews (Klara TrustPilot reviews, Klara Capterra reviews and Klara G2 reviews) and summarised the main points below.
- Easy and fast communication with patients via text messaging.
- Convenient voicemail transcription saves time and improves response times.
- Secure and HIPAA-compliant platform for sharing sensitive information.
- Useful features like appointment reminders, automated forms, and document sharing.
- Excellent customer support (from some reviewers).
- Difficult onboarding process with multiple short calls spread over weeks.
- Lack of transparency about staff access to client information; all staff can see all client data.
- Slow and unresponsive customer service, especially regarding contract cancellation.
- Some integrations with EHR systems are problematic, leading to data duplication or inaccuracies.
- Limited reporting features make it hard to track productivity and communication effectiveness.
Klara pricing
The commentary is based on 10 reviews from Klara Capterra reviews and Klara G2 reviews.
While some users find Klara's pricing acceptable, others consider it expensive, especially for the limited functionality and customer support they experienced. Some users suggest exploring alternative platforms offering better value.
Users sentiment
Klara alternatives
Luma HealthBetter ratings and growing faster. Offers reporting and analytics features. Integrates with more EHR and practice management systems. More suitable for larger healthcare systems.Read more
PabauBetter suited for medium and large businesses. Offers inventory management, marketing automation, and reporting tools. Has higher website traffic growth and LinkedIn employee growth, indicating more momentum. A Klara competitor and alternative.Read more
zHealthBetter for wellness providers like chiropractors and therapists. Higher rated by users. More affordable pricing plans. Klara alternative, Klara competitor.Read more
OhMDHigher rated by users. Integrates with more EHR systems. More user-friendly and easier to implement. Offers live web chat.Read more
CarepatronA Klara competitor, Carepatron has broader industry applicability but lacks Klara's focus on secure messaging within healthcare. Carepatron is growing faster than Klara. Some users find Carepatron's templates tedious.Read more
My Clients PlusBetter suited for mental health practices. Offers progress notes, templates, and document sharing. More affordable pricing, especially for solo practitioners. Note, some users report difficulties with claim editing and limited EHR integrations.Read more
Klara FAQ
What is Klara and what does Klara do?
Klara is a HIPAA-compliant communication platform for healthcare providers. It offers two-way texting, appointment scheduling, automated reminders, and EHR integrations. Klara streamlines patient communication, reduces administrative tasks, and improves patient engagement.
How does Klara integrate with other tools?
Klara integrates with leading electronic health record (EHR) systems. This integration streamlines workflows by enabling features like appointment scheduling, automated reminders, and secure messaging directly within the EHR.
What the main competitors of Klara?
Klara's main competitors include Luma Health, OhMD, and Carepatron, all offering similar HIPAA-compliant communication and patient engagement solutions. Other alternatives, like Pabau and Power Diary, provide broader practice management features.
Is Klara legit?
Yes, Klara is a legitimate platform designed to streamline patient-provider communication. It offers secure messaging, appointment scheduling, and EHR integration. However, some users have reported difficulties with customer service and the onboarding process.
How much does Klara cost?
I couldn't find pricing details for Klara. For the most current information on product pricing and whether Klara is worth it for you, please visit their website.
Is Klara customer service good?
Klara's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others report slow response times, difficulty getting issues resolved, and unhelpful communication regarding contract cancellations. Some users found the onboarding process slow and inefficient.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.