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Luma Health description
Luma Health is a software platform designed to improve communication between healthcare providers and patients. It offers a range of features including HIPAA-compliant messaging, appointment scheduling, and patient reminders, all designed to streamline the patient experience. Luma Health integrates with over 70 electronic health record (EHR) and practice management systems. Its focus on automation and data-driven insights aims to increase patient engagement and improve operational efficiency for healthcare providers. Luma Health is utilized by a large number of healthcare systems, clinics, and individual providers across the USA.
Who is Luma Health best for
Luma Health is a patient communication platform ideal for small to medium-sized healthcare businesses. It offers HIPAA-compliant messaging, appointment scheduling, and automated reminders. Users praise its excellent customer support and effective communication features that reduce no-shows. Some users note occasional glitches and limited scheduling flexibility.
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Best fit for small to medium-sized healthcare businesses.
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Ideal for healthcare providers seeking streamlined patient communication.
Luma Health features
| Supported Luma Health offers HIPAA-compliant two-way texting. |
| Supported Luma Health offers HIPAA-compliant secure texting, including two-way communication. |
| Supported Luma Health sends automated appointment reminders via email, SMS, and phone calls. |
| Supported Luma Health allows patients to schedule, reschedule, and cancel appointments via text, web, and interactive reminders. |
| Supported Luma Health integrates with EHR systems, streamlining data exchange and workflows. |
Luma Health reviews
We've summarised 83 Luma Health reviews (Luma Health G2 reviews) and summarised the main points below.
- Excellent customer support, responsive and helpful.
- HIPAA-compliant messaging improves patient-provider communication, especially useful for appointment reminders and sharing information.
- Automated appointment reminders significantly reduce no-shows.
- Broadcast messaging feature enables efficient mass communication with patients.
- Waitlist feature helps fill cancellations quickly and automatically.
- Difficult to send patients multiple forms, as they are sent as separate links.
- Reports can be slow to load.
- Occasional glitches and errors, especially after system updates, leading to issues like appointment cancellations or incorrect reminders.
- Luma automatically logs users out after a short period of inactivity.
- Limited appointment scheduling flexibility, particularly regarding doctor-specific scheduling needs.
Luma Health alternatives
KlaraKlara has slower momentum and some users report a difficult onboarding process and slow customer service. It offers video calls, unlike Luma Health. Klara is a Luma Health competitor and a good alternative for smaller healthcare providers.Read more
TigerConnect Clinical Collaboration PlatformBetter for internal communication among care teams. Geared towards larger hospitals and healthcare systems. Website traffic is growing faster but employee growth is slower. Lower ratings on Glassdoor.Read more
zHealthBetter suited for smaller wellness clinics. More affordable pricing plans. Higher ratings on G2 and Capterra.Read more
My Clients PlusBetter suited for mental health practices specifically. Note that it has some reliability issues and users report difficulty with editing claims. A Luma Health alternative or competitor to consider.Read more
UpdoxOffers telehealth and faxing features. Updox has slower momentum and users report negative customer service experiences and billing issues. It is a Luma Health competitor and alternative.Read more
CarepatronBetter suited for small to medium-sized businesses. Has a free plan. Growing much faster.Read more
Luma Health FAQ
What is Luma Health and what does Luma Health do?
Luma Health is a patient engagement platform that streamlines communication between healthcare providers and patients. It offers HIPAA-compliant messaging, appointment scheduling, automated reminders, and integrates with various EHR systems. Luma Health helps reduce no-shows and improve operational efficiency.
How does Luma Health integrate with other tools?
Luma Health integrates with over 70 electronic health record (EHR) and practice management systems. This streamlines workflows and improves data exchange between Luma Health and existing healthcare systems. It focuses on automation and data-driven insights to boost patient engagement.
What the main competitors of Luma Health?
Top alternatives to Luma Health include TigerConnect, Klara, Carepatron, and OhMD. These platforms offer similar features such as secure messaging, appointment scheduling, and EHR integrations, catering to healthcare providers seeking improved patient communication and streamlined workflows.
Is Luma Health legit?
Yes, Luma Health is a legitimate platform used by many healthcare providers across the USA. It offers HIPAA-compliant messaging, appointment scheduling, and other features to improve patient-provider communication. While some users report occasional glitches, many praise its customer support and automated reminders.
How much does Luma Health cost?
Luma Health does not publicly disclose pricing information. Contact their sales team for product pricing details and to determine if Luma Health is worth it for your needs.
Is Luma Health customer service good?
Luma Health's customer service receives overwhelmingly positive feedback. Users consistently praise the company's responsiveness, helpfulness, and willingness to find solutions tailored to individual needs. The support team is described as "world-class" and dedicated to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.