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Umnico description
Umnico is a customer communication platform designed for small and mid-sized businesses. It centralizes messages from various channels like email, live chat, social media, and messengers into a single interface. This allows businesses to manage all customer interactions in one place, improving response times and customer satisfaction. Umnico also offers CRM features like a sales pipeline and task manager, helping businesses nurture leads and track customer interactions. The platform is available for free with a premium option for advanced features.
Who is Umnico best for
Umnico is a customer communication platform centralizing messages from various channels like email, live chat, and social media into a single interface. This helps small and medium-sized businesses manage customer interactions, improving response times. Users praise its user-friendly interface and CRM features but note occasional inconsistencies between web and mobile versions and some integration instability. If your business needs a centralized communication hub and CRM in one, Umnico could be a good fit.
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Ideal for small to medium-sized businesses seeking an all-in-one customer communication platform.
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No specific industry fit identified.
Umnico features
| Supported Umnico centralizes messages from different channels into a unified interface. |
| Supported Umnico offers CRM features like a sales pipeline and task manager. |
| Supported Umnico converts every chain of messages into a task that can be assigned to a relevant employee. |
| Supported Umnico supports internal comments on conversations for team discussions. |
| Supported Umnico offers detailed analytics to gain insights into customer behavior and support performance. |
| Supported Umnico enables creating a library of pre-made answers for frequent questions. |
| Supported Umnico provides task management features for sales reps and account managers to track interactions. |
Umnico reviews
We've summarised 23 Umnico reviews (Umnico TrustPilot reviews and Umnico G2 reviews) and summarised the main points below.
- User-friendly interface
- Centralizes messages from multiple platforms
- CRM features (sales pipeline, task manager)
- Real-time chat with file sharing and delivery receipts
- Facilitates lead tracking and management
- Unexpected charges after cancellation requests
- Inconsistency between web and mobile versions (English web, Russian mobile)
- WhatsApp integration instability
- Slow and sometimes unhelpful technical support
- Limited mobile app functionality
- Lack of certain integrations (e.g., Google Analytics, Slack, WeChat)
Umnico pricing
The commentary is based on 3 reviews from Umnico G2 reviews and Umnico TrustPilot reviews.
Umnico's pricing is considered reasonable for businesses, offering a monetizable subscription model. However, some users have experienced issues with unfair charges after cancellation requests, raising concerns about billing practices and customer support responsiveness.
See the Umnico pricing page.
Umnico alternatives
LiveCallerBetter for voice communication and offers robust analytics. Has positive pricing sentiment and is growing faster. A strong Umnico competitor for businesses of all sizes.Read more
Rocket.ChatBetter suited for larger enterprises. A strong Rocket.Chat alternative for secure, internal communication and team collaboration. Offers more integrations, customization, and data control, especially beneficial for industries with strict security and privacy needs. Rocket.Chat is growing faster.Read more
FrontBetter for larger businesses and teams needing collaboration features. Has more momentum based on employee and website traffic growth. Stronger industry fit across various sectors.Read more
Chat BreezesMore social media focused. Better for e-commerce businesses. Primarily designed for social commerce.Read more
ConfluenceBetter for internal knowledge sharing and team collaboration. A Confluence alternative for customer communication management.Read more
Umnico FAQ
What is Umnico and what does Umnico do?
Umnico is a customer communication platform that centralizes messages from various channels like email, live chat, and social media into a unified inbox. It offers CRM features such as a sales pipeline and task manager, enabling businesses to manage customer interactions and nurture leads effectively. It's ideal for small to medium-sized businesses seeking streamlined communication.
How does Umnico integrate with other tools?
Umnico integrates with various CRM systems, unifying customer data and communications. It also offers a shared inbox to streamline workflows and improve team collaboration. However, some users report instability with certain integrations like WhatsApp.
What the main competitors of Umnico?
Alternatives to Umnico include Rocket.Chat for secure and controlled communication, LiveCaller for real-time customer engagement, and Front for streamlined customer service management. Other competitors are Chat Breezes and Confluence.
Is Umnico legit?
Umnico is a legitimate customer communication platform. User reviews highlight its user-friendly interface and ability to centralize messages. However, some users have reported issues with unexpected charges and integration instability. Consider these factors when assessing if Umnico is safe and right for your business.
How much does Umnico cost?
I cannot find pricing details for Umnico. Contact Umnico directly for product pricing or explore alternatives if product pricing is a crucial factor for your software selection.
Is Umnico customer service good?
Umnico's customer service receives mixed reviews. Some users praise the helpful and responsive support team, while others report slow response times and difficulty resolving issues, especially with the WhatsApp integration. Some customers also report unprofessional billing practices.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.