Last updated on
Company health
Ratings
LiveCaller description
LiveCaller is a customer communication platform designed for businesses of all sizes. It combines various channels like voice calls, live chat, messaging apps, and callbacks into one dashboard. This allows businesses to connect with website visitors in real-time, improving customer support and engagement. LiveCaller also offers analytics and reporting features to track performance and identify areas for improvement.
Who is LiveCaller best for
LiveCaller is a unified customer communication platform ideal for small to medium-sized businesses looking to enhance online customer support and engagement. It integrates voice calls, live chat, messaging apps, and callbacks into a single dashboard. Users appreciate its multi-channel approach, user-friendly interface, and detailed analytics. However, some have noted issues with call stability and limited mobile app functionality.
-
Best for small to medium-sized businesses.
-
Suitable for businesses focused on improving online customer engagement.
LiveCaller features
| Supported LiveCaller supports multi-channel communication via web calls, web chats, and co-browsing. |
LiveCaller reviews
We've summarised 26 LiveCaller reviews (LiveCaller Capterra reviews and LiveCaller G2 reviews) and summarised the main points below.
- Combines multiple communication channels (chat, call, callback, messaging apps) into a single platform.
- User-friendly interface and easy integration.
- Co-browsing feature simplifies customer support.
- Detailed call analytics, including duration and customer feedback.
- Responsive and helpful customer support.
- Lack of a mobile app limits on-the-go communication.
- Occasional call and chat drops affect communication quality.
- Widget visibility issues within some applications.
- Difficulty deleting test call, chat, and review data.
- Limited advanced features and customization options.
LiveCaller alternatives
AteraBetter for IT departments and MSPs. More suitable for companies of all sizes, especially enterprise-level. Caters to the IT and Software industry. Has a self-service portal, platform support for Windows, Mac, and Linux, patch management, hardware inventory tracking, and third-party app integrations. Is growing faster. Users praise the per-technician pricing, ease of use, Splashtop integration, and automation features.Read more
JivoChatBetter for mid-sized businesses and a wider range of industries. It has more momentum based on website traffic data. A strong LiveCaller alternative, JivoChat offers a free plan and robust social media integrations.Read more
Salesforce Service CloudBetter for enterprise companies. More industry applications. Has more momentum based on website traffic and employee growth. Users appreciate robust features and scalability but dislike the complexity and pricing.Read more
ConfluenceBetter for project documentation and knowledge management. More suitable for enterprise companies.Read more
FrontBetter for enterprise companies and across many industries. Has shared inbox, email collaboration, and AI-powered assistance. More established, growing faster, with better customer ratings. Users love snoozing emails and internal comments.Read more
Chat BreezesBetter for social commerce and managing interactions across social media channels. More cost-effective for managing social commerce. Caters to e-commerce businesses and SMBs.Read more
LiveCaller FAQ
What is LiveCaller and what does LiveCaller do?
LiveCaller is a cloud-based communication platform that consolidates voice calls, live chat, messaging apps, and callbacks into a single dashboard. It enables businesses to engage website visitors in real-time, improving customer support and offering valuable analytics for performance tracking.
How does LiveCaller integrate with other tools?
LiveCaller integrates with various platforms through its API and webhooks, facilitating connections with CRM systems, helpdesk software, and other business tools. This enhances workflow efficiency by centralizing customer interactions and data.
What the main competitors of LiveCaller?
LiveCaller competes with other customer communication platforms like JivoChat, Front, and Chat Breezes. It also faces competition from broader customer service platforms such as Salesforce Service Cloud and all-in-one IT management software like Atera. Confluence, while focused on team collaboration, also offers overlapping features.
Is LiveCaller legit?
Yes, LiveCaller is a legitimate customer communication platform. It integrates various channels, offering a user-friendly interface and helpful customer support. While some users report occasional call drops and limited advanced features, it is generally considered safe and effective for businesses seeking improved online engagement.
How much does LiveCaller cost?
I couldn't find pricing details for LiveCaller. For the most current pricing information, it's best to check their website directly. This will ensure you have the latest details on product pricing, whether it's worth it, and any available plans.
Is LiveCaller customer service good?
LiveCaller's customer service is generally praised in reviews. Users highlight the responsive and helpful support team, contributing to a positive customer experience. Some users even offered to promote the service due to their satisfaction with the support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.