Last updated on
Company health
Ratings
Atera description
Atera is an all-in-one IT management software that helps businesses monitor their networks, computers, and software. It provides tools for helpdesk ticketing, automated software patching, and remote access to devices for troubleshooting. Atera also boasts AI features that aim to speed up ticket resolution and automate tasks. It's designed to give you a central dashboard to oversee and manage your company's IT infrastructure.
Who is Atera best for
Atera is an all-in-one IT management platform praised for its per-technician pricing and ease of use. Its automation features, like scripting and patching, are highly valued by users. However, some users find the forced AI features unhelpful and the mobile app limited. Atera is best for small to medium businesses seeking a scalable and affordable IT solution.
-
Best for small to medium-sized businesses and MSPs.
-
Ideal for IT and software companies.
Atera features
| Supported Atera supports automated patching for operating systems and third-party software. |
| Supported Atera offers real-time monitoring of servers, applications, and network performance. |
| Supported Atera offers AI-powered insights and assistance with features like Copilot and Autopilot. |
| Supported Atera supports third-party application patching. |
| Supported Atera provides a robust ticketing system with automation and reporting. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Atera reviews
We've summarised 970 Atera reviews (Atera Software Advice reviews, Atera GetApp reviews, Atera TrustPilot reviews, Atera Capterra reviews and Atera G2 reviews) and summarised the main points below.
- Per-technician pricing model praised for affordability and scalability.
- Easy to use and navigate interface.
- Seamless integration with Splashtop for remote access.
- Automation features, including scripting and patching, are highly valued.
- Forced AI features are not useful for some users.
- Occasional slow loading speeds reported.
- Mobile app has limited functionality.
- Third-party app integration, particularly for antivirus, can be improved.
Atera pricing
The commentary is based on 249 reviews from Atera Capterra reviews, Atera G2 reviews, Atera GetApp reviews and Atera Software Advice reviews.
Atera's pricing is per technician and they offer a 30-day free trial. They have four plans: Essentials, Professional, Expert, and Master. Several add-ons are available for additional costs.
Users sentiment
See the Atera pricing page.
-
Atera has a free trial.
Essentials
Includes remote monitoring, automations & scripting, Windows, Mac and Linux support, remote monitoring alerts, remote access using Splashtop (up to 2 concurrent sessions), patch management, reports, ticket automation, audit log, custom support address, service portal, file view and transfer (up to 150GB per month), mobile app (iOS & Android).
Professional
Includes all Essentials features plus remote access using AnyDesk, asset management (up to 5 custom asset types, unlimited items), ticket scheduling, custom support addresses (up to 2), Splashtop concurrent sessions (Unlimited), typed reports, ticket auto-tagging, custom alert profiles, file transfer (up to 500GB per month), extended audit log.
Expert
Includes all Professional features plus asset management (up to 20 custom asset types, unlimited items), custom analytics (up to 10 custom reports), audit log (12 month retention), custom support addresses (Unlimited), file transfer (up to 1000GB per month), custom support addresses.
Master
Includes single sign-on (SSO), Azure AD continuous sync, private software repository, custom domain SSL for Service Portal, tailored Atera onboarding (3+ techs), dedicated account manager (3+ techs), audit log - 7 year retention, unlimited custom metrics, asset management (unlimited custom asset types, unlimited items), network scanning and monitoring, log out all sessions, business associate agreement (BAA) under HIPAA, 99.9% uptime SLA, ticket migration service, script based custom fields.
Atera alternatives
ManageEngine OpManager PlusBetter for larger organizations. Has stronger website traffic growth momentum. A good Atera competitor.Read more
LinkEyeMore focused on internet connection monitoring and performance. Better for businesses reliant on stable internet connections, especially those using SD-WAN. Atera alternative for network performance management.Read more
N-able N-centralBetter for larger enterprises. Offers on-premise deployment. Atera alternative. N-able N-central competitor.Read more
Panorama9More affordable per-agent pricing. Has broader enterprise client focus. Website traffic is growing faster, however, employee growth on LinkedIn is slower. Lacks specific user reviews and ratings.Read more
Kaseya VSABetter suited for medium and large businesses. A more appealing option for businesses in healthcare, finance, or education. Lacks Atera's AI-driven ticket resolution and task automation. Negative pricing sentiment. Users report a confusing licensing portal and a difficult advanced reporting system. MacOS agent deployment is complex.Read more
FreshserviceBetter for larger organizations. Has broader industry applicability. Growing faster. More intuitive interface and efficient workflows, but documentation and support responsiveness are lacking.Read more
Atera FAQ
What is Atera and what does Atera do?
Atera is a cloud-based IT management platform designed for MSPs and IT departments. It offers comprehensive tools for remote monitoring and management (RMM), patch management, helpdesk, reporting, and automation. Atera simplifies IT tasks with an all-in-one solution and per-technician pricing.
How does Atera integrate with other tools?
Atera integrates seamlessly with Splashtop for remote access, and offers robust API integrations. While it supports various third-party patching, some users desire improved antivirus integration. It also features automation functionalities, including scripting.
What the main competitors of Atera?
Atera's main competitors include N-able N-central, Panorama9, Freshservice, Kaseya VSA, and SolarWinds Service Desk. These alternatives offer similar IT management features like remote monitoring, patching, and ticketing systems.
Is Atera legit?
Atera is a legitimate and safe IT management software solution. User reviews praise its affordability, ease of use, and robust automation features. While some users find the AI features less useful and report occasional slow loading times, Atera remains a popular choice for IT management.
How much does Atera cost?
Atera offers three paid plans: Pro for $99 per technician/month, Growth for $119 per technician/month, and Power for $149 per technician/month. There is no free version available. Information about add-on pricing is unavailable.
Is Atera customer service good?
Atera's customer support receives mixed reviews. While many users praise the responsiveness and helpfulness of the support team, some have experienced slow response times or generic answers that didn't fully address their issues. Despite some negative feedback, the overall sentiment leans towards positive regarding Atera's customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.