Last updated on
Ratings
Kaseya VSA description
Kaseya VSA is an all-in-one IT management platform designed for IT departments and Managed Service Providers (MSPs). It offers a comprehensive suite of tools for managing and securing endpoints, networks, and users. Kaseya VSA enables IT teams to automate tasks like patching, monitoring, and security, allowing them to increase efficiency, reduce costs, and improve their security posture. Its integrated approach combines multiple IT functions into a single platform, simplifying IT management and enhancing productivity.
Who is Kaseya VSA best for
Kaseya VSA is a comprehensive IT management platform perfect for MSPs and internal IT teams. Users praise its fast remote connections, intuitive dashboards, and easy patching. However, some find the billing portal confusing and report occasional UI lag. Kaseya simplifies endpoint, network, and user management, automating tasks like patching and monitoring to boost efficiency.
-
Best for small to enterprise-level businesses seeking an all-in-one IT management platform.
-
Ideal for IT, MSPs, Education, and various other sectors needing robust endpoint management.
Kaseya VSA features
| Supported Kaseya VSA automates OS and third-party software patching. |
| Supported Kaseya VSA offers remote monitoring, management, and support through its secure, multi-tenant cloud platform. |
| Supported Kaseya VSA offers a user-friendly interface with automated monitoring and alerts. |
| Supported Kaseya VSA offers a central interface for managing and customizing automations with real-time monitoring and reporting. |
| Supported Kaseya VSA offers customizable reports and dashboards, providing data-driven insights. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Kaseya VSA reviews
We've summarised 480 Kaseya VSA reviews (Kaseya VSA GetApp reviews, Kaseya VSA Software Advice reviews, Kaseya VSA Capterra reviews and Kaseya VSA G2 reviews) and summarised the main points below.
- Fast and stable connections to remote computers
- Dashboards and overall view of topology
- Easy to deploy agents and scripts
- Patch management is very simple
- Configurable Reporting capabilities
- Billing and licensing portal is extremely confusing and requires direct contact with client rep to fix issues
- MacOS agents require login with engineer credentials for initial registration
- Some lack of customization of views
- Advanced reporting in VSAX is completely different and actually quite difficult
- Kaseya VSA UI lags, and lacks simple view of computers offline for x days
Kaseya VSA pricing
The commentary is based on 58 reviews from Kaseya VSA Capterra reviews, Kaseya VSA G2 reviews and Kaseya VSA Software Advice reviews.
Kaseya VSA pricing is often described as expensive and complex, especially for smaller businesses. While some find the cost reasonable considering its extensive features, others mention confusing billing practices and inflexible licensing. Three-year contracts with locked-in agent numbers are a common concern.
Users sentiment
See the Kaseya VSA pricing page.
Kaseya VSA alternatives
PulsewayBetter for small businesses. Has more momentum. Users highlight the effective real-time alerts and user-friendly interface but mention limited network monitoring and Mac/Linux support. A Kaseya VSA competitor and alternative.Read more
ManageEngine Endpoint CentralBetter for Finance and Banking. Stronger mobile device management. More momentum as a Kaseya VSA competitor. Some users find the MacOS and Linux support lacking.Read more
SolarWinds Service DeskBetter ratings and perceived value. A good Kaseya VSA alternative for organizations focused on IT support and asset management. More suitable for smaller businesses.Read more
AteraBetter fit for small to medium businesses. Per-technician pricing. Has AI features for ticket resolution and task automation. Atera is growing faster than Kaseya VSA.Read more
RMM CentralMore focused on serving MSPs. Has fewer features and integrations. Shows significant momentum. Lacks detailed user reviews.Read more
N-able N-centralBetter fit for enterprise customers. Not ideal for Consumer Goods or Marketing & Advertising.Read more
Kaseya VSA FAQ
What is Kaseya VSA and what does Kaseya VSA do?
Kaseya VSA is a unified IT management platform for MSPs and IT departments. It provides comprehensive tools for endpoint, network, and user management, automating tasks like patching, monitoring, and security. This streamlines IT operations, boosting efficiency and enhancing security posture.
How does Kaseya VSA integrate with other tools?
Kaseya VSA integrates with various IT tools, though specific integrations aren't detailed in the provided data. It's designed as an all-in-one platform, suggesting a focus on internal tool synergy rather than extensive third-party integrations. For detailed integration information, consulting Kaseya's documentation or contacting their sales team is recommended.
What the main competitors of Kaseya VSA?
Top Kaseya VSA competitors include ManageEngine Endpoint Central, Pulseway, Atera, and N-able N-central. These alternatives offer similar features such as remote monitoring and management, patch management, and automated tasks.
Is Kaseya VSA legit?
Kaseya VSA is a legitimate IT management platform. User reviews cite fast remote connections and easy patching as pros. However, some users dislike the complex billing portal. Consider exploring alternatives if this is a concern.
How much does Kaseya VSA cost?
I cannot find pricing information for Kaseya VSA. Contact Kaseya directly to determine product pricing and if Kaseya VSA is worth it for your needs.
Is Kaseya VSA customer service good?
Kaseya VSA's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and unhelpful Tier 1 support. Several users mention excellent support for initial setup and implementation. However, ongoing support for complex issues seems to be a recurring concern.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.