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Pulseway description
Pulseway is a comprehensive IT management tool designed for both internal IT departments and Managed Service Providers (MSPs). It allows you to monitor the health and performance of your company's computers, servers, and network devices from a single platform. Pulseway helps prevent IT issues with automated maintenance and alerts you to potential problems before they impact your business operations. It offers remote control access, patch management, backup and disaster recovery, and more, all controllable from your computer or mobile device.
Who is Pulseway best for
Pulseway is an ideal IT management solution for small and medium-sized businesses (SMBs) and Managed Service Providers (MSPs). Users praise its real-time monitoring, user-friendly interface, and powerful mobile app. Some users mention occasional slow remote desktop sessions and limited network monitoring tools. Pulseway simplifies IT management, offering remote control, patch management, and backup/disaster recovery, all from a single platform.
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Ideal for small to medium businesses and managed service providers.
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Suitable for various industries seeking robust IT management.
Pulseway features
| Supported Pulseway supports automated patching for operating systems and third-party software. |
| Supported Pulseway provides secure remote access to devices on various networks, potentially requiring a VPN for private networks. |
| Supported Pulseway offers reporting and dashboards for data-driven decisions. |
| Supported Pulseway supports fast recovery of critical files via its cloud backup solution. |
| Supported Pulseway offers real-time server monitoring and alerts, enhancing security through patching and integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Pulseway reviews
We've summarised 68 Pulseway reviews (Pulseway G2 reviews) and summarised the main points below.
- Real-time alerts and monitoring are highly effective.
- User-friendly interface and easy navigation.
- Mobile app is convenient for remote management.
- Automation and scripting capabilities are powerful.
- Excellent customer support and responsiveness.
- Occasional slow remote desktop sessions.
- Network monitoring tools are limited.
- Dashboard logouts can be annoying.
- Mac and Linux support is limited.
- Difficult to get an engineer for custom projects.
Pulseway pricing
The commentary is based on 10 reviews from Pulseway G2 reviews.
Pulseway's pricing is generally viewed as cost-effective and attractive, especially for smaller organizations. Some users appreciate the flexible licensing model. However, some find the onboarding fee and workstation management costs undesirable. Others wish for a price reduction.
Users sentiment
See the Pulseway pricing page.
Pulseway alternatives
AteraBetter fit for the IT needs of software and telecommunications companies. Has a self-service portal. Is growing faster than Pulseway.Read more
ConnectWise AutomateBetter for MSPs. Grows faster than Pulseway. More automation and scripting features. Less stable, and has a clunkier UI. Extensive Windows support, limited Mac and Linux support. No mobile app.Read more
SolarWinds Service DeskBetter for asset management, IT support, and help desk operations. A strong Pulseway competitor for mid-sized businesses needing streamlined IT. Excellent user reviews and integrates with Slack. More industry applications.Read more
Jira Service ManagementBetter for IT teams and organizations needing incident management and request fulfillment. A popular Pulseway alternative, Jira Service Management integrates with other Jira products, offering customizable workflows and robust reporting. However, some users find it complex and expensive.Read more
N-able N-centralBetter fit for larger organizations and MSPs. Wider platform support including Mac and Linux. Growing faster. Not ideal for Consumer Goods or Marketing & Advertising.Read more
Kaseya VSABetter for organizations in various sectors like Healthcare, Finance, and Manufacturing. A strong Kaseya VSA alternative for MSPs and internal IT, focused on endpoint and network management. Offers strong scalability.Read more
Pulseway FAQ
What is Pulseway and what does Pulseway do?
Pulseway is an IT management software for SMBs and MSPs. It monitors computers, servers, and network devices, enabling remote control, patch management, and backup/disaster recovery from a single platform. This helps prevent IT issues with automated maintenance and alerts, improving overall IT efficiency.
How does Pulseway integrate with other tools?
Pulseway integrates with various tools through its open API. It supports integrations for popular PSA platforms, RMM solutions, and other applications, enhancing its functionality and automation capabilities for IT management.
What the main competitors of Pulseway?
Top alternatives to Pulseway include Atera, ConnectWise Automate, N-able N-central, and SolarWinds Service Desk. These competitors offer similar IT management features like remote monitoring, patch management, and automated maintenance.
Is Pulseway legit?
Pulseway is a legitimate and safe IT management solution. User reviews praise its effective real-time monitoring, user-friendly interface, and convenient mobile app. While some users mention limitations, it's generally considered a reliable tool, especially for small to medium-sized businesses.
How much does Pulseway cost?
Pulseway's pricing is not publicly available. Contact their sales team for a customized quote based on your specific needs and to determine if Pulseway is worth the investment for you.
Is Pulseway customer service good?
Pulseway's customer service receives positive feedback, with users highlighting excellent support and responsiveness. Users mention direct, helpful contact with support staff and readily available assistance. While some experienced slow response times, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.