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SolarWinds Service Desk description
SolarWinds Service Desk is a cloud-based platform designed to help businesses manage their IT support and assets. It's a one-stop shop for handling employee tech requests, tracking company equipment, and resolving technical issues. SolarWinds uses automation and smart technology to simplify IT tasks and can adapt to the changing needs of a growing business. It's known for being user-friendly and cost-effective, making it a solid choice for mid-sized companies looking to streamline their IT operations.
Who is SolarWinds Service Desk best for
SolarWinds Service Desk is a user-friendly, cloud-based IT service management solution ideal for small to medium-sized businesses. It offers asset tracking, a self-service portal, and workflow automation. Users praise its intuitive interface and reporting features but note some limitations with asset management and integrations. A good option for companies seeking an affordable, easy-to-use platform.
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Best for small to medium-sized businesses (SMBs) needing streamlined IT.
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Suitable for most industries relying on IT services and asset management.
SolarWinds Service Desk features
| Supported SolarWinds Service Desk allows building custom workflows to automate IT tasks. |
| Supported SolarWinds Service Desk supports asset lifecycle management from procurement to retirement. |
| Supported SolarWinds Service Desk supports SLA metrics reporting, including defining, monitoring, alerting, and reporting. |
| Supported SolarWinds Service Desk offers a customizable self-service portal for users to manage their services. |
| Supported SolarWinds Service Desk tracks asset location with its Asset Map tool. |
| Supported SolarWinds Service Desk offers an AI-powered knowledge base accessible to both agents and end-users. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
SolarWinds Service Desk reviews
We've summarised 1279 SolarWinds Service Desk reviews (SolarWinds Service Desk GetApp reviews, SolarWinds Service Desk Software Advice reviews, SolarWinds Service Desk Capterra reviews and SolarWinds Service Desk G2 reviews) and summarised the main points below.
- User-friendly interface.
- Easy integration with domain control.
- Helpful reporting features.
- Useful mobile application.
- Effective procurement tools.
- Asset system needs more development.
- Difficult to integrate with Dameware Remote Support.
- Limited automation options.
- Slow feature implementation.
SolarWinds Service Desk pricing
The commentary is based on 50 reviews from SolarWinds Service Desk Capterra reviews and SolarWinds Service Desk G2 reviews.
SolarWinds Service Desk is generally considered a cost-effective solution, especially for smaller businesses. While some users find the pricing a bit high compared to other help desk software, many feel it's a good value due to its features and integrations. A few users mention competitive pricing and affordability.
Users sentiment
See the SolarWinds Service Desk pricing page.
SolarWinds Service Desk alternatives
RMM CentralBetter fit for Managed Service Providers. More focused on remote monitoring and management. Has growing momentum. Lower ratings on G2 and Glassdoor.Read more
SolarWinds IT Help DeskBetter for larger enterprises. More affordable. Offers pre-built templates and session management. Lacks robust asset management and IT service management. Negative pricing sentiment.Read more
JumpCloudBetter for mid-sized companies with diverse IT environments needing user, device, and access management. Offers single sign-on, password management, and remote device management. Focuses on secure and streamlined IT, enabling efficient work from anywhere. JumpCloud is growing faster.Read more
4meBetter for larger enterprises and collaboration with external service providers. More implementation challenges, but considered easier to use with a faster, more responsive interface.Read more
SolarWinds Server Performance & Configuration BundleMore suited for monitoring IT infrastructure performance. Focuses on real-time data analysis and visualization. Pricier and less reliable.Read more
ManageEngine Endpoint CentralBetter for medium to large businesses needing endpoint and mobile device management. Focuses more on device management, automation, and security across various operating systems, including mobile. A strong ManageEngine Endpoint Central alternative for organizations prioritizing robust endpoint security and multi-OS support.Read more
SolarWinds Service Desk FAQ
What is SolarWinds Service Desk and what does SolarWinds Service Desk do?
SolarWinds Service Desk is a cloud-based IT service management solution for businesses. It provides tools for asset management, incident management, and service requests, featuring automation and a self-service portal. It is known for its user-friendly interface and robust reporting capabilities.
How does SolarWinds Service Desk integrate with other tools?
SolarWinds Service Desk integrates with other tools through its open API. It also offers pre-built integrations with popular platforms, though users have reported some integrations, like Dameware, can be difficult. More automation options are desired by users.
What the main competitors of SolarWinds Service Desk?
Top alternatives to SolarWinds Service Desk include Atera, ManageEngine Endpoint Central, and JumpCloud. These competitors offer similar IT service management functionalities such as ticketing, asset management, and remote support. ClickUp also presents a broader work management platform option.
Is SolarWinds Service Desk legit?
Yes, SolarWinds Service Desk is a legitimate and safe IT service management solution. It receives positive reviews for its user-friendly interface and helpful features. However, some users mention that asset management and automation capabilities could be improved.
How much does SolarWinds Service Desk cost?
SolarWinds Service Desk pricing is not publicly available. Contact their sales team for a customized quote based on your specific needs and requirements. Consider exploring alternative help desk solutions if transparent pricing is a priority.
Is SolarWinds Service Desk customer service good?
SolarWinds Service Desk customer service receives positive feedback. Users highlight excellent and responsive support staff who are readily available via live chat and other channels. They are praised for their helpfulness, efficiency, and problem-solving abilities. A few users mention slower responses at times, but overall the sentiment is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.