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BOSSDesk description
BOSSDesk is a help desk software designed for IT departments to manage support requests from within their company. Offered both cloud-based and on-premises, it provides tools for incident tracking, asset management, change management, and problem management. BOSSDesk aims to automate IT processes, ultimately saving time and improving service experiences for employees.
Who is BOSSDesk best for
BOSSDesk is a help desk software designed for IT departments to manage internal support requests. It offers cloud-based and on-premises deployment, covering incident tracking, asset management, change management, and problem management. BOSSDesk automates IT processes to save time and improve employee service experiences.
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Best for small to medium-sized businesses (1-100 employees) and (101-1000 employees).
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Particularly well-suited for the software, IT, and telecommunications industry.
BOSSDesk features
| Supported BOSSDesk streamlines IT change implementation with planning, approval, execution, and tracking. |
| Supported BOSSDesk supports incident, problem, change, and request management. |
| Supported BOSSDesk supports IT requests, troubleshooting, and device tracking via incident and asset management features. Repair management can be customized. |
| Supported BOSSDesk uses AI for automated ticketing, incident resolution, and problem identification. |
| Supported BOSSDesk supports asset lifecycle management from procurement to retirement. |
BOSSDesk alternatives
ManageEngine ServiceDesk PlusBetter fit for larger enterprises. Has broader industry applicability. Growing faster than BOSSDesk. Offers a free edition. Provides a self-service portal and project management features.Read more
Help Desk PremierBetter for organizations needing customer support solutions. Offers free and paid options, both on-premise and cloud-hosted. Rated 4/5 on G2.Read more
SolarWinds Service DeskBetter for a wider range of industries. Known for its user-friendly interface and helpful reporting. Positive user reviews highlight ease of use and domain control integration. However, some users mention asset management limitations and integration challenges with certain tools. Consider this BOSSDesk alternative for a potentially more cost-effective solution.Read more
Jira Service ManagementBetter for larger organizations and those already invested in the Jira ecosystem. More industry fit, especially Software, IT & Telecommunications. Stronger reporting and third-party integrations, but potentially more complex and costly.Read more
SimplydeskBetter suited for organizations needing live chat and third-party integrations with Slack, Google Drive, and Microsoft Teams. Caters to a broader audience, including service providers and customer service teams. Has more momentum based on website traffic growth, but BOSSDesk is growing faster regarding employee count.Read more
ServiceNow Software Asset ManagementBetter for license management in complex enterprise environments. Grows faster and has established user reviews. Costly and complex to implement.Read more
BOSSDesk FAQ
What is BOSSDesk and what does BOSSDesk do?
BOSSDesk is a help desk software for IT departments to manage internal support requests. Available on-premises or cloud-based, it offers incident tracking, asset management, change management, and problem management. It automates IT processes to save time and improve employee service experiences.
How does BOSSDesk integrate with other tools?
There is no information available regarding specific integrations for BOSSDesk. It offers features like IT change implementation, service management, and AI-driven automation. For further details, it's recommended to consult BOSSDesk's resources directly.
What the main competitors of BOSSDesk?
Top alternatives to BOSSDesk include ManageEngine ServiceDesk Plus, Help Desk Premier, SolarWinds Service Desk, Jira Service Management, SimplyDesk, and ServiceNow Software Asset Management. These competitors offer similar IT help desk functionalities, catering to various business sizes and needs.
Is BOSSDesk legit?
Yes, BOSSDesk is a legitimate help desk software designed for IT departments. It offers features like incident tracking, asset management, and IT change implementation. BOSSDesk aims to automate IT processes, saving time and improving service experiences, making it a safe and helpful tool for IT support.
How much does BOSSDesk cost?
I couldn't find pricing details for BOSSDesk. Contact BOSSDesk directly for product pricing and to determine if it's worth the investment for your needs.
Is BOSSDesk customer service good?
BOSSDesk users highlight its ease of setup and efficient handling of support requests, leading to improved communication and time management within IT teams. Some initial setup challenges were noted, but overall, the software is viewed positively for its ability to streamline workflows and prevent tasks from being overlooked.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.