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BOSSDesk

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Company health

Employee growth
16% increase in the last year
Web traffic
48% decrease in the last quarter

Ratings

G2
4.1/5
(12)

BOSSDesk description

BOSSDesk is a help desk software designed for IT departments to manage support requests from within their company. Offered both cloud-based and on-premises, it provides tools for incident tracking, asset management, change management, and problem management. BOSSDesk aims to automate IT processes, ultimately saving time and improving service experiences for employees.

Who is BOSSDesk best for

BOSSDesk is a help desk software designed for IT departments to manage internal support requests. It offers cloud-based and on-premises deployment, covering incident tracking, asset management, change management, and problem management. BOSSDesk automates IT processes to save time and improve employee service experiences.

  • Best for small to medium-sized businesses (1-100 employees) and (101-1000 employees).

  • Particularly well-suited for the software, IT, and telecommunications industry.

BOSSDesk features

Type the name of the feature or, in your own words, tell us what you need
Supported

BOSSDesk streamlines IT change implementation with planning, approval, execution, and tracking.

Supported

BOSSDesk supports incident, problem, change, and request management.

Supported

BOSSDesk supports IT requests, troubleshooting, and device tracking via incident and asset management features. Repair management can be customized.

Supported

BOSSDesk uses AI for automated ticketing, incident resolution, and problem identification.

Supported

BOSSDesk supports asset lifecycle management from procurement to retirement.

BOSSDesk pricing

The commentary is based on 1 reviews from BOSSDesk G2 reviews.

BOSSDesk offers three tiered subscription plans: Essentials, Professional, and Enterprise. All plans include email and phone support, and are billed annually per paid user per month with unlimited end-users. Optional modules and integrations are available for the Professional and Enterprise plans, such as ChatGPT, Dell, Lenovo, TeamViewer, and Zapier. Asset pricing is also available, starting at $0.20/asset/month with volume discounts.

See the BOSSDesk pricing page.

  • BOSSDesk has a free trial.

Essentials
$29 per user/month

Includes Active Directory integration, dashboards, reports, software inventory, remote tools, and a mobile application.

Professional
$49 per user/month

Includes all Essentials features, plus incident management, self-service portal, knowledge-base management, workflow management, SLA management, limited service catalog, satisfaction survey, teams, approvals, tasks, custom fields, tags, import tools, business hours, holiday calendars, and email templates.

Enterprise
$69 per user/month

Includes all Professional and Essentials features, plus problem management, change management, contract management, facilities management, vendor management, purchase management, unlimited service catalog, scheduled tickets, scheduled reports, announcements, tiered tasks, custom reports, canned responses, remote agent, MS Exchange connectivity, custom email incoming servers, custom SMTP server, single sign-on SAML, site agent-Office 365 integration, site rebranding, API access, and a chat module.

BOSSDesk alternatives

  • Logo of ManageEngine ServiceDesk Plus
    ManageEngine ServiceDesk Plus
    Better fit for larger enterprises. Has broader industry applicability. Growing faster than BOSSDesk. Offers a free edition. Provides a self-service portal and project management features.
    Read more
  • Logo of Help Desk Premier
    Help Desk Premier
    Better for organizations needing customer support solutions. Offers free and paid options, both on-premise and cloud-hosted. Rated 4/5 on G2.
    Read more
  • Logo of SolarWinds Service Desk
    SolarWinds Service Desk
    Better for a wider range of industries. Known for its user-friendly interface and helpful reporting. Positive user reviews highlight ease of use and domain control integration. However, some users mention asset management limitations and integration challenges with certain tools. Consider this BOSSDesk alternative for a potentially more cost-effective solution.
    Read more
  • Logo of Jira Service Management
    Jira Service Management
    Better for larger organizations and those already invested in the Jira ecosystem. More industry fit, especially Software, IT & Telecommunications. Stronger reporting and third-party integrations, but potentially more complex and costly.
    Read more
  • Logo of Simplydesk
    Simplydesk
    Better suited for organizations needing live chat and third-party integrations with Slack, Google Drive, and Microsoft Teams. Caters to a broader audience, including service providers and customer service teams. Has more momentum based on website traffic growth, but BOSSDesk is growing faster regarding employee count.
    Read more
  • Logo of ServiceNow Software Asset Management
    ServiceNow Software Asset Management
    Better for license management in complex enterprise environments. Grows faster and has established user reviews. Costly and complex to implement.
    Read more

BOSSDesk FAQ

  • What is BOSSDesk and what does BOSSDesk do?

    BOSSDesk is a help desk software for IT departments to manage internal support requests. Available on-premises or cloud-based, it offers incident tracking, asset management, change management, and problem management. It automates IT processes to save time and improve employee service experiences.

  • How does BOSSDesk integrate with other tools?

    There is no information available regarding specific integrations for BOSSDesk. It offers features like IT change implementation, service management, and AI-driven automation. For further details, it's recommended to consult BOSSDesk's resources directly.

  • What the main competitors of BOSSDesk?

    Top alternatives to BOSSDesk include ManageEngine ServiceDesk Plus, Help Desk Premier, SolarWinds Service Desk, Jira Service Management, SimplyDesk, and ServiceNow Software Asset Management. These competitors offer similar IT help desk functionalities, catering to various business sizes and needs.

  • Is BOSSDesk legit?

    Yes, BOSSDesk is a legitimate help desk software designed for IT departments. It offers features like incident tracking, asset management, and IT change implementation. BOSSDesk aims to automate IT processes, saving time and improving service experiences, making it a safe and helpful tool for IT support.

  • How much does BOSSDesk cost?

    I couldn't find pricing details for BOSSDesk. Contact BOSSDesk directly for product pricing and to determine if it's worth the investment for your needs.

  • Is BOSSDesk customer service good?

    BOSSDesk users highlight its ease of setup and efficient handling of support requests, leading to improved communication and time management within IT teams. Some initial setup challenges were noted, but overall, the software is viewed positively for its ability to streamline workflows and prevent tasks from being overlooked.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.