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SysAid description
SysAid is an IT management platform designed for mid-sized companies. It helps you manage internal IT requests from employees. Their software uses AI to automate tasks like answering simple questions, routing requests to the right person, and suggesting solutions. SysAid aims to make IT support faster and more efficient for both employees and IT staff. They offer different plans, including ones focused on help desk features and more comprehensive IT service management.
What companies are using SysAid?
Who is SysAid best for
SysAid is a user-friendly IT management platform ideal for mid-sized companies. It uses AI to automate tasks, making IT support faster and more efficient. Users praise its ease of use and accessibility, while some find certain reporting features tedious. SysAid excels in help desk support and IT service management.
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Best for mid-sized companies seeking streamlined IT service management.
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Ideal for IT, Healthcare, Finance, Retail, and other service-oriented industries.
SysAid features
| Supported SysAid offers a self-service portal for ticket submission, automating the process and keeping users updated. |
| Supported SysAid supports asset lifecycle management from procurement to retirement. |
| Supported SysAid offers an AI chatbot that automates conversations and provides instant responses. |
| Supported SysAid offers workflow automation with tools like Workflow Designer and Automate Joe. |
| Supported SysAid offers various integrations, including Zapier, for enhanced functionality and data exchange. |
| Supported SysAid offers AI-powered insights and assistance for IT service management. |
| Supported SysAid offers built-in and customizable reports, plus BI analytics powered by Qlik. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
SysAid reviews
We've summarised 1164 SysAid reviews (SysAid Software Advice reviews, SysAid GetApp reviews, SysAid TrustPilot reviews, SysAid Capterra reviews and SysAid G2 reviews) and summarised the main points below.
- SysAid is easy to use and convenient
- This is cloud based, hence its easily accessble anywhere and anytime.
- It also has a user friendly platform, easy to navigate for end users.
- Due to its ease of implementation, this can be easily deployed to all users.
- The Event Log needs to be more descriptive, we need the ability to select all when reviewing the information in the Event Log.
- Most of the reports require customisation which can be a bit tedious.
- SysAid is unable to track files and folder changes on asset making it difficult to track unapproved changes.
- The Knowledge database reporting is not exhuastive.
SysAid pricing
The commentary is based on 82 reviews from SysAid Capterra reviews, SysAid G2 reviews, SysAid GetApp reviews and SysAid Software Advice reviews.
SysAid is praised for its competitive pricing and cost-effectiveness, especially for smaller organizations. While some users mention additional costs for certain features like BI reporting and asset management, many feel it offers good value for its comprehensive functionality. Some users have experienced significant price increases.
Users sentiment
See the SysAid pricing page.
SysAid alternatives
FreshserviceBetter for larger enterprises. Has broader industry applicability, serving e-commerce, media, and marketing. Growing faster than SysAid. More user reviews suggest a mature product. However, documentation and support responsiveness are potential concerns.Read more
BMC Helix ITSMBetter for larger enterprises. Has more momentum based on website traffic and employee growth. A SysAid alternative and competitor.Read more
Jira Service ManagementBetter for larger enterprises. More suitable for IT teams already familiar with Jira. Pricing is considered less transparent.Read more
ManageEngine ServiceDesk PlusBetter suited for larger enterprises. Has project management features and integrates with Salesforce. Growing faster than SysAid.Read more
USU (formerly Aspera)Better for enterprise businesses focused on IT optimization and software license management. More appealing to larger companies.Read more
ServiceNow Now PlatformBetter for larger enterprises. Has broader functionality beyond IT, encompassing HR, customer service, and other business processes. Shows stronger growth momentum as a ServiceNow competitor and SysAid alternative. However, it has higher licensing costs and can be complex to use.Read more
SysAid FAQ
What is SysAid and what does SysAid do?
SysAid is an AI-powered IT management platform for mid-sized companies. It streamlines IT support by automating tasks, routing requests, and offering self-service options. This helps resolve employee IT issues faster, improving both IT staff and employee efficiency. It offers help desk and IT service management solutions.
How does SysAid integrate with other tools?
SysAid integrates with various tools through Zapier, enabling enhanced functionality and data exchange. It also offers integrations to support asset lifecycle management and AI-powered insights for IT service management. Their API allows further customization and connectivity with other platforms.
What the main competitors of SysAid?
Top SysAid alternatives include Atera, Freshservice, TOPdesk, and Zendesk. These competitors offer similar IT management solutions with features like help desk ticketing, asset management, and AI-powered automation. Some also extend into broader service management or customer support.
Is SysAid legit?
Yes, SysAid is a legitimate IT management platform. It's known for its user-friendly interface and AI-powered features that automate tasks and improve efficiency. SysAid helps manage internal IT requests, making IT support faster for both employees and IT staff.
How much does SysAid cost?
SysAid doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific needs and to determine if SysAid is worth the investment for your organization.
Is SysAid customer service good?
SysAid customer service receives positive feedback, with users highlighting the helpfulness and responsiveness of the support team. However, some have experienced slow response times for complex issues requiring developer attention, impacting productivity due to prolonged resolution times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.