What is BMC Helix ITSM and what does BMC Helix ITSM do?

BMC Helix ITSM is an IT service management platform for midsize to large businesses. It manages IT support requests, automates workflows, and analyzes IT data to prevent future issues, offering a user-friendly interface and AI-powered automation. It aims to boost IT efficiency and improve end-user experiences.

How does BMC Helix ITSM integrate with other tools?

BMC Helix ITSM integrates with other tools through its open API and pre-built integrations. This allows for seamless data flow and connection with existing systems, automating workflows and enhancing IT efficiency. It supports integrations with popular tools like Slack and Microsoft Teams.

What the main competitors of BMC Helix ITSM?

Top alternatives to BMC Helix ITSM include ServiceNow ITSM, Freshservice, and Ivanti Neurons for ITSM. These competitors offer similar IT service management capabilities, often with a focus on cloud-based solutions, automation, and user-friendly interfaces.

Is BMC Helix ITSM legit?

Yes, BMC Helix ITSM is a legitimate IT service management software. It's known for its robust features and integration capabilities but can be complex and expensive. Consider exploring alternatives if ease of use and budget are top priorities.

How much does BMC Helix ITSM cost?

I cannot find pricing details for BMC Helix ITSM. Contact the vendor directly to get a customized quote based on your specific needs and company size. Consider factors like product features and your budget when evaluating if the product is worth the cost.

Is BMC Helix ITSM customer service good?

BMC Helix ITSM's customer service receives mixed reviews. Some users praise the helpful and responsive support team, while others express the need for improvement in technical support. The software's complexity may contribute to some support challenges.

BMC Helix ITSM

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Company health

Employee growth

28% increase in the last year

Web traffic

14% decrease in the last quarter

Financing

May 2007 - $54M

Ratings

3.7/5

(13)

BMC Helix ITSM description

BMC Helix ITSM is a comprehensive IT service management tool designed for mid to large businesses. This software helps manage IT support requests, automate workflows, and analyze IT data to proactively prevent future issues. Key features include a user-friendly interface, AI-powered automation, and seamless integration with other tools. BMC Helix ITSM aims to enhance IT efficiency, improve response times, and ultimately deliver a better experience for end-users.

Who is BMC Helix ITSM best for

BMC Helix ITSM is a robust IT service management solution designed for mid-size to large enterprises. Users praise its comprehensive features and integration capabilities but note the complex interface and occasional performance issues. This tool is best suited for organizations seeking a powerful, customizable ITSM solution and are prepared to invest in training.

Best for medium to large businesses.
Ideal for Software, IT & Telecommunications companies.

BMC Helix ITSM features

Type in the name of the feature or in your own words tell us what you need

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BMC Helix ITSM offers a dynamic user experience designed to maximize productivity and promote collaboration.

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BMC Helix ITSM leverages generative AI to provide valuable insights and manage complexity.

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BMC Helix ITSM is built on the BMC Helix platform, offering dynamic service models and complete visibility into the technology landscape.

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BMC Helix ITSM uses AI-powered automation to identify and respond to issues quickly and insightfully.

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BMC Helix ITSM integrates with ServiceOps tools to deliver automated causal analysis and AI-driven best action recommendations.

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BMC Helix ITSM is a cloud-native platform, driving faster time to value.

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BMC Helix ITSM offers open integrations to enhance collaboration and connect with other tools.

BMC Helix ITSM reviews

We've summarised 284 BMC Helix ITSM reviews (BMC Helix ITSM G2 reviews) and summarised the main points below.

Pros of BMC Helix ITSM

Robust ITSM tool with comprehensive features for managing IT operations.
Effective for tracking tickets, tasks, and changes.
Good integration capabilities with other systems.
Customization options are available to tailor the tool to specific needs.
Helpful and responsive support team.

Cons of BMC Helix ITSM

Slow performance and occasional freezing issues are commonly reported.
Complex and outdated user interface, making navigation difficult.
Customization can be complex and require extensive training.
High cost, especially for larger organizations or advanced features.
Mobile app functionality is limited and needs improvement.

BMC Helix ITSM pricing

The commentary is based on 9 reviews from BMC Helix ITSM G2 reviews.

BMC Helix ITSM does not have publicly available pricing information. To get pricing details, you need to contact sales or request a quote by filling out a form on their website.

Users sentiment

Neutral

+0

See the BMC Helix ITSM pricing page.

BMC Helix ITSM alternatives

SysAid

Better fit for mid-sized companies with existing ITIL processes. Has a more positive user rating. Offers a self-service portal for ticket submission and AI-powered insights for IT service management. However, it is growing slower and has received negative feedback regarding pricing.
Read more
ManageEngine ServiceDesk Plus

Better suited for organizations looking for a simpler, easier to implement solution. More cost-effective, with a free edition available. Broader industry applicability.
Read more
USU (formerly Aspera)

More focused on IT optimization, software license management, and cost reduction for enterprises. Geared towards IT professionals and may be less intuitive for non-technical users.
Read more
Certero for Enterprise SAM

More focused on software license management and optimization. Better for license compliance and software spending insights.
Read more
ServiceNow IT Service Management

Better for smaller businesses. More user-friendly interface and easier integrations, though with less robust ITSM features. Has higher ratings and more momentum.
Read more
Alemba Service Manager

More cost-effective and offers a flexible pricing model. Strong focus on automated request fulfillment. Simpler user interface and easier customization, but some users find navigation confusing. Fewer integrations and less AI-powered automation. Has less momentum compared to BMC Helix ITSM.
Read more

BMC Helix ITSM FAQ

What is BMC Helix ITSM and what does BMC Helix ITSM do?

BMC Helix ITSM is an IT service management platform for midsize to large businesses. It manages IT support requests, automates workflows, and analyzes IT data to prevent future issues, offering a user-friendly interface and AI-powered automation. It aims to boost IT efficiency and improve end-user experiences.
How does BMC Helix ITSM integrate with other tools?

BMC Helix ITSM integrates with other tools through its open API and pre-built integrations. This allows for seamless data flow and connection with existing systems, automating workflows and enhancing IT efficiency. It supports integrations with popular tools like Slack and Microsoft Teams.
What the main competitors of BMC Helix ITSM?

Top alternatives to BMC Helix ITSM include ServiceNow ITSM, Freshservice, and Ivanti Neurons for ITSM. These competitors offer similar IT service management capabilities, often with a focus on cloud-based solutions, automation, and user-friendly interfaces.
Is BMC Helix ITSM legit?

Yes, BMC Helix ITSM is a legitimate IT service management software. It's known for its robust features and integration capabilities but can be complex and expensive. Consider exploring alternatives if ease of use and budget are top priorities.
How much does BMC Helix ITSM cost?

I cannot find pricing details for BMC Helix ITSM. Contact the vendor directly to get a customized quote based on your specific needs and company size. Consider factors like product features and your budget when evaluating if the product is worth the cost.
Is BMC Helix ITSM customer service good?

BMC Helix ITSM's customer service receives mixed reviews. Some users praise the helpful and responsive support team, while others express the need for improvement in technical support. The software's complexity may contribute to some support challenges.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.