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ManageEngine ServiceDesk Plus description
ManageEngine ServiceDesk Plus is a comprehensive help desk and IT management software suitable for small to large businesses. It offers a range of features including incident management, asset tracking, change management, and a self-service portal, all designed to streamline IT support and improve efficiency. The software is known for its ease of setup and use, without requiring extensive customization or complex integrations. ServiceDesk Plus is available in various editions to suit different needs and budgets, with a free edition for up to 5 technicians.
Who is ManageEngine ServiceDesk Plus best for
ManageEngine ServiceDesk Plus offers a user-friendly help desk and IT management solution for businesses of all sizes. Users praise its ease of setup and basic features, along with its cost-effectiveness. However, some users find reporting complex and performance slow. Ideal for IT departments looking for an all-in-one solution but prepared to invest time in customization for optimal use.
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Best fit for small to large businesses seeking comprehensive IT management.
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Suitable for most industries, especially those with established IT infrastructure.
ManageEngine ServiceDesk Plus features
| Supported Users can submit and track tickets via a self-service portal. |
| Supported ServiceDesk Plus tracks assets from procurement to retirement. |
| Supported ServiceDesk Plus offers AI features like Zia virtual agent and chatbots. |
| Supported ServiceDesk Plus offers over 400 dashboards and reports for data-driven decisions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ManageEngine ServiceDesk Plus reviews
We've summarised 437 ManageEngine ServiceDesk Plus reviews (ManageEngine ServiceDesk Plus Software Advice reviews, ManageEngine ServiceDesk Plus GetApp reviews, ManageEngine ServiceDesk Plus Capterra reviews and ManageEngine ServiceDesk Plus G2 reviews) and summarised the main points below.
- User-friendly interface for ticket management.
- Easy to set up and use, especially for basic features.
- Cost-effective, with a free edition available.
- Integrates well with other ManageEngine products.
- Slow performance and occasional sluggishness.
- Customization can be complex and time-consuming.
- Reporting is not intuitive and requires manual manipulation.
- Limited customization for certain features.
ManageEngine ServiceDesk Plus pricing
The commentary is based on 36 reviews from ManageEngine ServiceDesk Plus Capterra reviews, ManageEngine ServiceDesk Plus G2 reviews, ManageEngine ServiceDesk Plus GetApp reviews and ManageEngine ServiceDesk Plus Software Advice reviews.
ManageEngine ServiceDesk Plus offers a competitive price point, especially for small to medium-sized businesses. Many reviewers find it affordable and a good value, with a free version available for smaller teams. However, some find the pricing structure complex, particularly for add-ons and larger deployments.
Users sentiment
ManageEngine ServiceDesk Plus alternatives
SysAidBetter for mid-sized companies with existing ITIL processes. Has AI-powered features for automation and insights. Website traffic is growing faster. Higher ratings on G2, Capterra, TrustPilot, and Glassdoor. More negative pricing sentiment.Read more
BMC Helix ITSMBetter fit for larger enterprises. Has grown faster in website traffic and employee count. More complex and expensive, with a less intuitive interface. Stronger automation and AI capabilities.Read more
DeskDirectorBetter for automating workflows across different departments, not just IT. Geared towards managed service providers (MSPs) and internal teams. Has stronger momentum in terms of website traffic and employee growth.Read more
AteraBetter suited for MSPs. Higher rated by users. Grows faster than ManageEngine ServiceDesk Plus. Per-technician pricing. More focused on IT infrastructure monitoring and automation.Read more
SolarWinds Service DeskBetter for e-commerce. Higher rated by users. Stronger non-functional features like customer service and ease of use. ManageEngine ServiceDesk Plus alternative. SolarWinds Service Desk competitor.Read more
ManageEngine ServiceDesk Plus FAQ
What is ManageEngine ServiceDesk Plus and what does ManageEngine ServiceDesk Plus do?
ManageEngine ServiceDesk Plus is an IT service management solution for businesses of all sizes. It offers incident management, asset tracking, change management, and a self-service portal. Known for ease of setup and use, it streamlines IT support and improves efficiency. It offers various editions, including a free version.
How does ManageEngine ServiceDesk Plus integrate with other tools?
ManageEngine ServiceDesk Plus integrates with other ManageEngine products and offers various integrations through APIs. It also supports ITIL processes and offers AI-powered features like Zia virtual agent and chatbots for enhanced automation and improved efficiency.
What the main competitors of ManageEngine ServiceDesk Plus?
Top alternatives to ManageEngine ServiceDesk Plus include Freshservice, Zendesk Support Suite, Atera, and ITSM 365. These competitors offer similar IT service management and help desk features, catering to various business needs and budgets.
Is ManageEngine ServiceDesk Plus legit?
ManageEngine ServiceDesk Plus is a legitimate and widely used IT service management solution. It's known for ease of use and setup, especially for basic features. However, some users find reporting and customization complex and performance slow.
How much does ManageEngine ServiceDesk Plus cost?
ManageEngine ServiceDesk Plus offers a free edition for up to 5 users/technicians and 25 nodes. Paid plans start at $19/technician/month and $12/node/month. A free trial is available to evaluate the product.
Is ManageEngine ServiceDesk Plus customer service good?
ManageEngine ServiceDesk Plus customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and difficulties resolving complex issues. Overall, the customer service appears adequate for basic issues but may fall short for more advanced needs.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.