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4me description
4me is a cloud-based service management platform designed for mid-sized and large enterprises. It streamlines IT and business processes like incident management and IT service requests. 4me simplifies collaboration between internal teams and external service providers, all while tracking service quality and costs. Its user-friendly interface, fast response times, and transparent workflows aim for increased efficiency and improved service delivery across your organization.
Who is 4me best for
4me helps mid-size to large businesses streamline IT and business service management. Users praise its ease of use, speed, and integrations. Some users mention limited reporting flexibility and room for improvement in documentation. 4me excels at managing multiple tickets and offers strong customer support.
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Best fit for medium to large enterprises.
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Ideal for IT, Telecom, Education, and Healthcare.
4me features
| Supported 4me offers a fully integrated knowledge base, accessible to staff and customers. |
| Supported 4me offers a customizable self-service portal for users to manage services easily. |
| Supported 4me integrates with other IT tools and systems, including Slack and potentially Jira and Salesforce. |
| Supported 4me allows building custom workflows to automate IT tasks and processes. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
4me reviews
We've summarised 98 4me reviews (4me GetApp reviews, 4me Software Advice reviews, 4me Capterra reviews and 4me G2 reviews) and summarised the main points below.
- Easy to use and navigate
- Fast and responsive user interface
- Excellent for managing multiple tickets
- Good integration with other applications
- Strong customer support and willingness to address feedback
- Limited reporting flexibility
- Limited customization options, especially for automations
- Documentation can be unclear
- Some features, like project management, could be improved
4me pricing
The commentary is based on 5 reviews from 4me Capterra reviews and 4me G2 reviews.
4me offers a cost-effective ITSM solution with competitive pricing, often described as cheaper than other major players. Users highlight its cost savings and value, particularly compared to ServiceNow and BMC, without compromising essential ITSM functionalities. It's a smart investment for organizations seeking powerful ITSM capabilities on a budget.
Users sentiment
4me alternatives
JumpCloudBetter for identity and access management, including single sign-on and device management. Caters to mid-sized companies with diverse IT environments. Has more momentum currently. More robust security features praised by users, but some report performance and UI/UX issues.Read more
AtomicworkBetter for internal help desk and HR processes. Includes AI-powered features like virtual assistants and integrates with Slack and Microsoft Teams.Read more
SolarWinds Service DeskBetter for asset management and hardware inventory. A good 4me competitor for organizations focused on IT support and asset tracking. More suitable for companies with less need for cross-departmental collaboration.Read more
Ivanti Neurons for ITSMOffers more deployment options (on-premise, cloud, and hybrid). Better for legal, non-profit, government, energy, and utilities. 4me has better user reviews and feedback. Ivanti has a declining employee base.Read more
Jira Service ManagementBetter for internal team collaboration and reporting. Steeper learning curve and less user-friendly. Pricing transparency is less favorable. More suitable for organizations already using Jira.Read more
ManageEngine Endpoint CentralBetter for device management in medium and large organizations. Focuses on endpoint and mobile device management, including routine tasks automation and security monitoring. A 4me alternative and competitor.Read more
4me FAQ
What is 4me and what does 4me do?
4me is a cloud-based service management solution for mid-size and large enterprises. It streamlines IT and business processes, improves collaboration between internal and external teams, and offers a user-friendly interface for managing incidents, service requests, and other workflows. It's known for its fast response times and transparent tracking of service quality and costs.
How does 4me integrate with other tools?
4me integrates with other IT tools and systems to streamline workflows. It offers a seamless integration with Slack and potential integrations with Jira and Salesforce, enhancing collaboration and automation. This third-party application integration improves efficiency across the organization.
What the main competitors of 4me?
Top alternatives to 4me include Ivanti Neurons for ITSM, SolarWinds Service Desk, Atera, and ManageEngine Endpoint Central. These platforms offer similar IT service management and automation capabilities for mid-size to large enterprises.
Is 4me legit?
Yes, 4me is a legitimate and safe ITSM platform. Reviews on G2 and Capterra show an average rating of 4.6, indicating user satisfaction. Users praise its ease of use, speed, and integrations. It's a good option if you need streamlined IT and business service management.
How much does 4me cost?
I couldn't find pricing information for 4me. Contact 4me directly for product pricing details and to determine if it's worth the investment for your needs.
Is 4me customer service good?
Customers praise 4me's customer service, highlighting the company's openness to feedback and fast response times. Users appreciate the helpful support team and extensive training resources available. Some users mention occasional delays for feature requests.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.