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Mint Service Desk description
Mint Service Desk is an IT service management (ITSM) solution designed for small to large businesses. It offers tools for managing IT tickets, assets, customer requests, and service level agreements (SLAs). Features include a self-service portal, automated workflows, email integration, and custom reporting. Mint Service Desk aims to provide a user-friendly platform with flexible deployment options, including cloud-based and on-premises solutions. The software is designed to streamline IT support processes and improve efficiency.
Who is Mint Service Desk best for
Mint Service Desk is a user-friendly ITSM solution praised for its flexible customization and robust performance. A simple interface makes it easy to navigate, while features like email integration and a self-service portal streamline IT support. Some users find the admin panel could be improved for clarity.
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Best for small to medium-sized businesses.
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Ideal for Finance, Banking, Insurance, Software, and IT companies.
Mint Service Desk features
| Supported Mint Service Desk provides a knowledge base accessible from any device. |
| Supported Mint Service Desk supports creating tickets from emails and sending email notifications. |
| Supported Mint Service Desk offers a self-service portal for submitting and managing tickets. |
| Supported Mint Service Desk offers robust ticketing functionality, including prioritization, tracking, and SLA management. |
| Supported Mint Service Desk supports asset lifecycle management from procurement to retirement. |
| Supported Mint Service Desk offers customizable reporting tools for identifying trends and making data-driven decisions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Ease of Implementation
Mint Service Desk reviews
- User-friendly interface praised for ease of use and navigation.
- Flexible and customizable to adapt to various business needs.
- Robust system with good performance and stability.
- Excellent customer support, responsive and helpful.
- Effective ticket management and tracking capabilities.
- Admin panel could be described better, especially for new users.
- Some configuration options are not clear and require further explanation.
- Text editor in the agent-client chat needs improvement.
- A steeper learning curve for advanced features.
Mint Service Desk pricing
Users sentiment
See the Mint Service Desk pricing page.
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Mint Service Desk has a free trial.
Lite
Basic support, Multi-channel communication, Ticket Management, Email Integration, Internal private notes, Priorities, User role management.
Pro
Basic support, Multi-channel communication, Ticket Management, Email Integration, Internal private notes, Priorities, User role management, Asset management, SLA, Custom fields.
Lite
Unlimited agents, Asset Management, Ticket Management, Custom Fields, Multi-channel communication, Email Integration, Customer portal, Signatures, Identity Providers Integration (AD), Basic support.
Pro
Unlimited agents, Asset Management, Ticket Management, Custom Fields, Multi-channel communication, Email Integration, Customer portal, Signatures, Identity Providers Integration (AD), Automation, Approvals, API Access, Reports, Time Tracking, Knowledge Base, Conditional Custom Fields, Document Templates, Surveys, Dashboard Reports and Widgets, Basic support.
Enterprise
Unlimited agents, Asset Management, Ticket Management, Custom Fields, Multi-channel communication, Email Integration, Customer portal, Signatures, Identity Providers Integration (AD), Automation, Approvals, API Access, Reports, Time Tracking, Knowledge Base, Conditional Custom Fields, Document Templates, Surveys, Dashboard Reports and Widgets, Optional custom development for additional extensions (charged separately), Basic support.
Mint Service Desk alternatives
FreshserviceBetter for mid-size to large businesses. Wider industry applicability. Has AI-powered features and integrations with tools like Slack and Jira. More established, with higher website traffic growth.Read more
DeepserBetter for Manufacturing, Healthcare, or Government. A Mint Service Desk competitor offering live chat and internal chat features.Read more
Jira Service ManagementBetter for larger organizations. A Jira Service Management alternative for teams already using Jira. Steeper learning curve.Read more
4meBetter for larger enterprises. Good for healthcare, hospitality, and marketing. Rated 4.6/5 on G2. Positive pricing sentiment.Read more
Ivanti Neurons for ITSMBetter suited for Healthcare, Legal, Government, and Education. Website traffic is growing faster. A Mint Service Desk alternative.Read more
ConfluenceBetter for project documentation and team collaboration. Not ideal for IT support ticketing or asset management. More suitable for general knowledge sharing and collaborative work.Read more
Mint Service Desk FAQ
What is Mint Service Desk and what does Mint Service Desk do?
Mint Service Desk is an ITSM solution for small to large businesses. It offers IT ticket management, asset tracking, and a self-service portal. Known for its user-friendly interface and flexible deployment, Mint Service Desk streamlines IT support and boosts efficiency.
How does Mint Service Desk integrate with other tools?
Mint Service Desk integrates with email for ticket creation and notifications. It also offers a self-service portal and robust reporting tools. Further integration details are limited, but the software emphasizes flexible customization, suggesting potential for other integrations.
What the main competitors of Mint Service Desk?
Freshservice, Deepser, Jira Service Management, DevRev, ClickUp, and Ivanti Neurons for ITSM are top Mint Service Desk alternatives. These competitors offer similar ITSM features like ticketing, asset management, and self-service portals, catering to various business needs.
Is Mint Service Desk legit?
Yes, Mint Service Desk is a legitimate ITSM solution. User reviews praise its user-friendly interface and robust features for ticket and asset management. It's considered a good fit for businesses seeking affordable and customizable software.
How much does Mint Service Desk cost?
Unfortunately, pricing information for Mint Service Desk is not available. Contact the vendor for product pricing details to determine if the product is worth the investment.
Is Mint Service Desk customer service good?
Customers praise Mint Service Desk's helpful and responsive support team. They find the system easy to use and implement, highlighting its user-friendly interface and efficient ticket management capabilities. While some notification configurations could be clearer, the overall customer service experience is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.