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Alemba Service Manager description
Alemba Service Manager is a comprehensive IT service management tool designed to streamline IT operations for organizations of all sizes. Its features include incident and problem management, asset tracking, and a self-service portal. It stands out with a strong focus on automating request fulfillment through workflows, aiming to increase efficiency and user satisfaction. Alemba Service Manager is fully compliant with ITIL best practices and boasts a flexible pricing model to accommodate various user needs.
Who is Alemba Service Manager best for
Alemba Service Manager is a comprehensive IT service management solution designed to streamline IT operations through automation. Users praise its easy-to-use designer, powerful workflow capabilities, and intuitive search functionality. However, some users have noted difficulties with custom dashboards, persistent bugs, and a lack of documentation. Alemba is best suited for organizations looking to enhance request fulfillment and improve IT efficiency.
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Ideal for small to large businesses seeking streamlined IT operations and enhanced request fulfillment.
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Strong fit for Software, IT & Telecommunications; suitable for Healthcare, Finance, Hospitality & Tourism, and Legal.
Alemba Service Manager features
| Supported Alemba Service Manager supports asset lifecycle management, including tracking assets from procurement to retirement. |
| Supported Alemba Service Manager has a drag-and-drop workflow builder to automate IT tasks. |
| Supported Alemba Service Manager offers comprehensive IT service management, including incident, problem, change, and request management. |
| Supported Alemba Service Manager offers a self-service portal for users to manage services without expertise. |
| Supported Alemba Service Manager rapidly responds to cyberattacks using real-time tools and incident management. |
Alemba Service Manager reviews
We've summarised 64 Alemba Service Manager reviews (Alemba Service Manager G2 reviews) and summarised the main points below.
- Easy-to-use designer with powerful workflow capabilities.
- Intuitive and fully featured search functionality.
- Simple and easy-to-configure end-user portal customization.
- Cost-effective compared to other ITSM solutions.
- Extensive list of features, providing flexibility and customization.
- Difficult to create new custom dashboards, users stuck with personalized ones.
- Some unresolved bugs persist across updates.
- Lack of documentation/video guides for many features.
- Sluggish performance, especially with the web interface.
- Confusing interface and navigation, especially for new users.
Alemba Service Manager alternatives
BMC Helix ITSMBetter suited for larger enterprises. Has broader industry applicability, covering e-commerce, retail, manufacturing, and more. Is growing faster in terms of website traffic and employee growth. Offers AI-powered automation and dynamic user experience.Read more
ManageEngine Endpoint CentralMore focused on device management, including mobile devices. Has significantly more momentum in terms of employee growth. Better for Finance and Government.Read more
SolarWinds Service DeskBetter ratings and reviews. Excellent non-functional features such as customer service, ease of use, reliability, and value. Broader industry applicability. More suitable for small to mid-sized businesses needing IT support and asset management.Read more
N-able N-Sight RMMBetter for MSPs serving SMEs. N-able N-Sight RMM is rated 4.3/5 stars on G2. Users love its intuitive interface and automation. Some find the interface convoluted and slow, and dislike limited mobile device management.Read more
Jira Service ManagementBetter for organizations needing tight Jira integration. More popular based on user reviews. Steeper learning curve and more complex for new users. Limited customer portal customization. "Free" version can be misleading.Read more
Mint Service DeskBetter for Finance, Banking & Insurance, Retail, and Media & Entertainment. Has a faster employee growth rate. Known for ease of use and implementation. Users love the user-friendly interface, flexibility, robust system, and excellent customer support. However, some users find the admin panel confusing and desire more documentation for advanced features. An Alemba Service Manager alternative and competitor.Read more
Alemba Service Manager FAQ
What is Alemba Service Manager and what does Alemba Service Manager do?
Alemba Service Manager is an IT service management solution that streamlines IT operations through automation and a self-service portal. It features incident and problem management, asset tracking, and workflow automation, helping organizations enhance efficiency and user satisfaction while adhering to ITIL best practices.
How does Alemba Service Manager integrate with other tools?
Alemba Service Manager integrates with other tools through its robust API and workflow automation capabilities. This allows for seamless connections with various systems, facilitating data exchange and streamlined processes. It also offers integrations with popular platforms.
What the main competitors of Alemba Service Manager?
Alternatives to Alemba Service Manager include BMC Helix ITSM, ManageEngine Endpoint Central, SolarWinds Service Desk, N-able N-Sight RMM, Jira Service Management, and Mint Service Desk. These competitors offer similar IT service management functionalities, catering to various business sizes and needs.
Is Alemba Service Manager legit?
Alemba Service Manager is a legitimate IT service management solution. It offers automation, ITIL compliance, and flexible pricing. Users praise its workflow designer and search functionality but note some issues with dashboards, bugs, and documentation. It's safe for businesses seeking improved IT operations.
How much does Alemba Service Manager cost?
Alemba Service Manager doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and requirements.
Is Alemba Service Manager customer service good?
Alemba Service Manager's customer service isn't directly mentioned in reviews. However, users praise the software's virtualization capabilities, cloud access, and easy server setup, suggesting positive support experiences. Some users note a learning curve with the interface.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.