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ServiceNow Service Operations description
ServiceNow Service Operations is a cloud-based software that helps mid-sized to large companies manage their IT. It provides a single system to handle everything from employee help requests and software updates to cybersecurity and preventing outages. The software uses automation and artificial intelligence to resolve issues quickly and offers easy-to-use portals and mobile apps for employees. ServiceNow promises improved efficiency, reduced costs, and a better experience for everyone involved.
Who is ServiceNow Service Operations best for
ServiceNow Service Operations is a cloud-based IT management solution designed for mid-size to large businesses. It offers a suite of tools to streamline IT services, from handling employee requests and software updates to cybersecurity and preventing outages. It leverages automation and AI for faster issue resolution and provides easy-to-use portals and mobile apps.
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Best for medium to large businesses.
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A good fit across various industries.
ServiceNow Service Operations features
| Supported ServiceNow offers mobile apps like Now Mobile and Mobile Agent for various ITSM tasks. |
| Supported ServiceNow offers AI agents to automate tasks and processes, improving operational efficiency. |
| Supported ServiceNow Service Operations is cloud-based, accessible anytime, anywhere, and on any device. |
| Supported ServiceNow consolidates assets into a cohesive system using CMDB, Discovery, and Hardware Asset Management. |
| Supported ServiceNow offers a self-service portal for simplified service management and personalization. |
| Supported ServiceNow ITSM provides seamless IT service management, improves efficiency through AI and automation, and offers valuable insights. |
| Supported ServiceNow allows custom dashboards, reports, and personalization, and likely supports exporting to Excel. |
ServiceNow Service Operations alternatives
FreshserviceBetter fit for organizations across various industries like healthcare, finance, retail, and education. A more user-friendly interface with automated workflows and canned responses. Has slower momentum. Lower ratings on Glassdoor. Users report underdeveloped reporting, poor support, and outdated documentation.Read more
ServiceNow IT Service ManagementBetter fit for small businesses. Wider industry applicability. Offers Slack integration, a self-service portal, and a workflow builder.Read more
Jira Service ManagementBetter suited for smaller organizations and those already invested in the Jira ecosystem. Stronger integration with Slack and other third-party applications. More negative sentiment around pricing and ease of implementation. Users appreciate customizable workflows and reporting but dislike limited customer portal customization and the mobile app.Read more
SolarWinds Service DeskBetter for organizations prioritizing value and customer service. A good ServiceNow Service Operations competitor for small to mid-sized businesses focused on IT support and asset management. More suitable for industries like healthcare, finance, and retail. Users praise its user-friendly interface and reporting, but note asset management limitations and slower feature implementation.Read more
SapphireIMSBetter for asset and inventory management. Offers on-premise deployment and wider industry fit. Has a faster website traffic growth but slower employee growth. More customizable but the UI/UX and mobile app are considered outdated.Read more
AteraBetter for smaller businesses and MSPs. Atera is growing faster and offers a per-technician pricing model. Some users find the forced AI features unhelpful and the mobile app limited. A ServiceNow Service Operations competitor.Read more
ServiceNow Service Operations FAQ
What is ServiceNow Service Operations and what does ServiceNow Service Operations do?
ServiceNow Service Operations is a cloud-based IT management platform for mid-to-large businesses. It streamlines workflows, automates tasks, and offers self-service portals, mobile apps, and AI-driven insights to enhance efficiency and improve the IT experience for both employees and IT staff.
How does ServiceNow Service Operations integrate with other tools?
ServiceNow Service Operations integrates with other tools through APIs and its integration hub, enabling connections with various third-party applications. This allows for streamlined data flow and automated workflows across different systems.
What the main competitors of ServiceNow Service Operations?
Top alternatives to ServiceNow Service Operations include Freshservice, Atera, SolarWinds Service Desk, Jira Service Management, and SapphireIMS. These competitors offer similar IT service management functionalities, often with a focus on automation, user-friendly interfaces, and cost-effectiveness.
Is ServiceNow Service Operations legit?
Yes, ServiceNow Service Operations is a legitimate cloud-based IT management software. It's safe and offers features like AI agents, a self-service portal, and mobile access. G2 rates it 4.7/5, reflecting its positive reputation.
How much does ServiceNow Service Operations cost?
I cannot find pricing information for ServiceNow Service Operations. Contact ServiceNow for product pricing details or explore alternative service operations solutions.
Is ServiceNow Service Operations customer service good?
Customers generally find ServiceNow Service Operations easy to use and beneficial for IT support. They appreciate its streamlined functionality and haven't expressed many dislikes regarding the software's performance or features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.