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SolarWinds IT Help Desk description
SolarWinds IT Help Desk is a cloud-based service desk solution designed for IT teams in businesses of all sizes. It offers tools like ticketing, incident management, asset tracking, a knowledge base, and reporting. SolarWinds promises streamlined IT support, improved efficiency, and better responsiveness to end-user requests. They emphasize user-friendly design and automation features to help your IT team resolve issues faster and simplify support processes.
Who is SolarWinds IT Help Desk best for
SolarWinds IT Help Desk is a cloud-based solution for IT teams needing streamlined support and improved efficiency. Users praise its ease of use and integration capabilities, but some find the loading times slow and the mobile app lacking. It's a cost-effective option for businesses seeking versatile ticketing, asset management, and some remote support.
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Best for small, medium, and enterprise businesses.
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Ideal for IT, Finance, Healthcare, Education, and Energy sectors.
SolarWinds IT Help Desk features
| Supported SolarWinds IT Help Desk supports knowledge sharing via a centralized, searchable knowledge base. |
| Supported SolarWinds IT help desk offers robust reporting with both standard and custom reports. |
| Supported SolarWinds Service Desk supports asset management, purchasing, and contracts, while Web Help Desk has more basic features. |
| Supported SolarWinds Service Desk and Web Help Desk support service request management. |
SolarWinds IT Help Desk reviews
We've summarised 134 SolarWinds IT Help Desk reviews (SolarWinds IT Help Desk G2 reviews) and summarised the main points below.
- Easy to use and set up.
- User-friendly interface.
- Good integration with other SolarWinds products and Active Directory.
- Cost-effective for small to medium businesses.
- Versatile, handles ticketing, asset management, and some remote support.
- Slow loading times, especially with custom columns.
- Mobile app is lacking or non-existent.
- Difficulty customizing views.
- Lack of ticket locking feature.
- Reporting tools are slow and difficult to customize.
- Limited functionality in the Essentials version.
SolarWinds IT Help Desk pricing
The commentary is based on 11 reviews from SolarWinds IT Help Desk G2 reviews.
SolarWinds IT Help Desk is praised for its features and reliability but some users find the pricing a bit high, especially compared to other help desk solutions. However, many consider it worth the cost for its robust functionality and integrated asset management.
Users sentiment
See the SolarWinds IT Help Desk pricing page.
SolarWinds IT Help Desk alternatives
SolarWinds Service DeskBetter suited for a wider range of industries. Higher ratings and more reviews suggest greater user satisfaction. Offers a more robust asset management system, Slack integration, and a self-service portal. A strong SolarWinds IT Help Desk alternative and competitor.Read more
Microsoft Power PlatformBetter for automating business processes and building custom applications with low-code tools. A stronger option for data analysis and visualization with robust features. Has more momentum in the market. Better integration with the Microsoft ecosystem.Read more
Microsoft 365 E5 ComplianceBetter for compliance and data governance in larger organizations, particularly those in regulated industries. Has more momentum. Focuses on data protection, risk management, and regulatory compliance.Read more
ComplianceBetter for compliance and data governance in regulated industries. Not IT help desk software.Read more
Microsoft Azure DevOpsBetter for software development teams needing CI/CD pipelines. Has more momentum. A strong SolarWinds IT Help Desk competitor for Microsoft users.Read more
Solarwinds Network ManagementBetter for network monitoring and performance analysis. Higher rated by users. More complex setup and potentially higher cost.Read more
SolarWinds IT Help Desk FAQ
What is SolarWinds IT Help Desk and what does SolarWinds IT Help Desk do?
SolarWinds IT Help Desk is a cloud-based service desk solution for IT teams. It provides ticketing, incident management, asset tracking, a knowledge base, and reporting. This software streamlines IT support, improves efficiency, and offers better responsiveness to end-user requests.
How does SolarWinds IT Help Desk integrate with other tools?
SolarWinds IT Help Desk integrates with other SolarWinds products and Active Directory. It also offers some integrations with other tools, but the specific integrations are not extensively detailed in the available product information. More details may be found on the vendor's website.
What the main competitors of SolarWinds IT Help Desk?
Top alternatives to SolarWinds IT Help Desk include SolarWinds Service Desk, LiveAgent, and Microsoft Power Platform. These competitors offer similar IT help desk functionality, including ticketing, asset management, and knowledge base features.
Is SolarWinds IT Help Desk legit?
SolarWinds IT Help Desk is a legitimate IT service management solution. It's known for its ease of use and integration capabilities, making it a safe and viable option for businesses seeking streamlined IT support. However, potential users should be aware of reported slow loading times and limited mobile app functionality.
How much does SolarWinds IT Help Desk cost?
I cannot find pricing information for SolarWinds IT Help Desk. Contact SolarWinds directly for product pricing details and to determine if the product is worth the investment for your needs.
Is SolarWinds IT Help Desk customer service good?
SolarWinds IT Help Desk users generally praise its ease of use and setup, versatile features, and cost-effectiveness. However, some have noted slow loading times, a subpar mobile app, and difficulties with customization and reporting. Despite some drawbacks, the positive feedback suggests a generally good customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.