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ServiceNow Now Platform description
ServiceNow Now Platform is a cloud-based software suite designed to help businesses manage and automate their IT and business processes. It offers various tools and applications to streamline workflows like IT service management, customer service, HR, and more. Its focus is on improving efficiency, reducing costs, and enhancing user experiences. ServiceNow stands out for its single platform approach, meaning different departments can work together seamlessly. It promises to make work simpler, faster, and more efficient for everyone in the company.
Who is ServiceNow Now Platform best for
ServiceNow Now Platform is a cloud-based solution ideal for medium to large enterprises in various sectors, especially IT, retail, and consumer goods. It streamlines IT and business processes, automating workflows for increased efficiency. Users praise its ease of use for basic tasks, robust workflow management, and reporting features. However, some find the interface complex and the cost high.
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Best fit for medium and large enterprises.
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Ideal for Software, IT & Telecommunications, Retail, and Consumer Goods.
ServiceNow Now Platform features
| Supported ServiceNow offers extensive form customization, including custom fields, JavaScript, CSS, and HTML support. |
| Supported ServiceNow can manage safety incidents, but may require customization. |
| Supported ServiceNow Now Platform supports asset management, purchasing, and document management. |
| Supported ServiceNow supports managing, tracking, and resolving service requests, with collaboration tools. |
| Supported ServiceNow offers AI Agents for CSM, integrating Generative AI to autonomously address customer questions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ServiceNow Now Platform reviews
We've summarised 435 ServiceNow Now Platform reviews (ServiceNow Now Platform G2 reviews) and summarised the main points below.
- Easy to use and user-friendly interface for basic tasks.
- Excellent for basic ticket management, incident reporting, and change management.
- Robust workflow management and automation capabilities.
- Comprehensive reporting and dashboard features.
- Extensive integration options with other tools.
- Slow performance and loading lags are common issues.
- Complex user interface and difficult navigation.
- High licensing costs, especially for smaller companies.
- Limited customization options for certain features.
- Difficult integration with legacy systems.
ServiceNow Now Platform pricing
The commentary is based on 60 reviews from ServiceNow Now Platform G2 reviews.
ServiceNow's Now Platform is praised for its comprehensive features and automation capabilities but is often considered expensive, especially for smaller organizations. Licensing costs and implementation fees are frequently mentioned drawbacks. Despite the price, many users find its value justifies the investment.
Users sentiment
ServiceNow Now Platform alternatives
DeskDirectorBetter suited for managed service providers and internal teams. Has significantly more momentum based on employee growth. Provides helpdesk integrations, focusing on agent productivity and IT cost reduction. A ServiceNow Now Platform competitor and alternative.Read more
Dynamics 365 Customer ServiceBetter for mid-sized businesses focused on customer service. Website traffic is growing faster. More focused on direct customer interactions like live chat. A ServiceNow competitor and alternative.Read more
CyberGRXMore focused on third-party cybersecurity risk management. Better for mid-sized companies needing vendor risk assessment. CyberGRX is growing faster regarding website traffic but has declining employee growth. A ServiceNow Now Platform competitor and alternative.Read more
SysAidBetter fit for mid-sized companies, especially in industries like healthcare, finance, retail, manufacturing, education, and legal. SysAid is more focused on internal IT support and help desk features. It has slower momentum compared to ServiceNow.Read more
USU (formerly Aspera)Better for IT cost optimization and software license management. More focused on enterprise businesses needing software license management and IT optimization. A ServiceNow competitor specializing in streamlining IT operations and reducing costs. A good ServiceNow alternative for organizations focused on optimizing software spending.Read more
Microsoft Power PlatformBetter fit for mid-sized businesses needing to empower non-technical users to create custom solutions. Has broader industry applicability. Website traffic is growing faster. A ServiceNow Now Platform competitor and alternative.Read more
ServiceNow Now Platform FAQ
What is ServiceNow Now Platform and what does ServiceNow Now Platform do?
ServiceNow Now Platform is a cloud-based suite streamlining IT and business processes. It offers tools for IT service management, HR, and customer service, focusing on automation and improved workflows. It's ideal for large enterprises seeking a single platform solution to enhance efficiency.
How does ServiceNow Now Platform integrate with other tools?
ServiceNow Now Platform integrates with other tools through APIs, pre-built integrations for popular platforms, and integration hubs. This allows for data synchronization, workflow automation, and a unified platform experience. It connects with other tools to streamline operations.
What the main competitors of ServiceNow Now Platform?
Top alternatives to ServiceNow Now Platform include Microsoft Power Platform, Microsoft 365 E5 Compliance, and Azure DevOps. These competitors offer similar features for IT service management, workflow automation, and compliance solutions, often at different price points.
Is ServiceNow Now Platform legit?
ServiceNow Now Platform is a legitimate and safe platform trusted by many businesses for IT and business process automation. It's known for its robust features and comprehensive approach, though some users find it complex and expensive.
How much does ServiceNow Now Platform cost?
I cannot find pricing details for ServiceNow Now Platform. Contact the vendor for a customized quote based on your specific business needs. Consider exploring alternative platforms if budget is a primary concern.
Is ServiceNow Now Platform customer service good?
ServiceNow's customer service receives positive feedback for its helpfulness and responsiveness. Users appreciate the easy ticket management, comprehensive features, and robust workflow automation. However, some have noted occasional delays in response times and complex setup for surveys. Overall, users find the platform beneficial for streamlining support and improving customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.