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Motadata ServiceOps description
Motadata ServiceOps is a comprehensive IT management platform designed for mid-sized businesses. It helps you manage your company's technology assets, track software updates, and resolve IT issues quickly. This all-in-one tool aims to streamline your IT processes, improve efficiency, and ensure your technology runs smoothly. Motadata ServiceOps stands out with its built-in automation and artificial intelligence features, which help reduce manual work and offer smarter insights into your IT environment.
Who is Motadata ServiceOps best for
Motadata ServiceOps is an all-in-one IT management platform ideal for mid-sized businesses in IT, Telecom, and Finance. It streamlines IT processes with robust features like asset tracking, automated patching, and a self-service portal. Users praise its intuitive interface and excellent customer support. While initial setup can be complex, its automation and AI features empower smarter IT management.
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Best fit for mid-sized businesses.
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Ideal for IT, Telecom, and Finance.
Motadata ServiceOps features
| Supported Motadata ServiceOps supports asset lifecycle management from procurement to retirement. |
| Supported Motadata ServiceOps provides a self-service portal for ticket submission. |
| Supported Motadata ServiceOps supports asset tracking, including location. |
| Supported Motadata ServiceOps supports automated patching for software and operating systems. |
| Supported Motadata ServiceOps offers a self-service portal for users to manage their services and resolve common issues. |
| Supported Motadata ServiceOps supports SLA metrics reporting and tracking. |
| Supported Motadata ServiceOps uses AI for ticket categorization, technician workload management and includes a chatbot. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Motadata ServiceOps reviews
- User-friendly and intuitive interface.
- Excellent customer support and prompt response times.
- Robust ticketing system with automated workflow management.
- Comprehensive asset tracking and management features.
- Customizable dashboards and reports.
- Difficult asset uploading format in the asset management module.
- Initial setup can be complex, requiring a steep learning curve.
- Limited third-party software integrations.
- Documentation could be improved.
- The mobile app has limited functionality.
Motadata ServiceOps pricing
The commentary is based on 3 reviews from Motadata ServiceOps Capterra reviews and Motadata ServiceOps G2 reviews.
Motadata ServiceOps offers a cost-effective solution with competitive pricing for IT service management and network performance monitoring. While some users find the pricing slightly high, others consider it reasonable, especially given the comprehensive features and integrated platform.
Users sentiment
Motadata ServiceOps alternatives
ServiceNow IT Service ManagementBetter fit for larger enterprises. Broader industry applicability. Has more momentum. More integrations.Read more
SolarWinds Service DeskBetter suited for organizations across diverse industries. A strong alternative for those prioritizing customer service, ease of use, and value transparency. Users praise its user-friendly interface and helpful reporting. However, some users find its asset management features and automation options lacking.Read more
FreshserviceBetter suited for larger organizations. Wider industry applicability. Has more momentum. More positive user reviews regarding the interface and automation. Users, however, dislike the support responsiveness and reporting features. A Freshservice alternative for those prioritizing smaller businesses and specific industries like IT.Read more
Jira Service ManagementBetter for organizations of all sizes and various industries. A steeper learning curve and limited customer portal customization. Strong Jira integration, but the mobile app is underwhelming. "Free" version can be misleading. A Jira Service Management alternative for those prioritizing ease of use and transparent pricing.Read more
Red Hat Ansible Automation PlatformBetter suited for larger enterprises with complex IT environments. Focuses on automation and infrastructure management, unlike Motadata's broader IT service management approach. A Red Hat Ansible Automation Platform alternative for those seeking broader ITSM features. Has more momentum currently.Read more
Motadata ServiceOps FAQ
What is Motadata ServiceOps and what does Motadata ServiceOps do?
Motadata ServiceOps is an IT management platform for mid-sized businesses featuring AI and automation. It streamlines IT processes, manages assets, tracks software updates, and resolves IT issues through a self-service portal, ultimately improving efficiency and ensuring smooth technology operation.
How does Motadata ServiceOps integrate with other tools?
Motadata ServiceOps offers limited third-party integrations, which can be a drawback for some users. It integrates with popular tools and platforms, streamlining workflows. More details on specific integrations are limited.
What the main competitors of Motadata ServiceOps?
Motadata ServiceOps competes with other IT service management (ITSM) platforms like ServiceNow, Freshservice, and SolarWinds Service Desk. These alternatives offer similar features such as asset management, incident management, and self-service portals. Infraon Infinity and Red Hat Ansible Automation Platform are also competitors, focusing on broader IT management and automation.
Is Motadata ServiceOps legit?
Yes, Motadata ServiceOps is a legitimate IT management platform. G2 and Capterra reviews rate it 4.5/5. Users praise its intuitive interface, robust ticketing system, and excellent customer support. It's designed for mid-sized businesses seeking streamlined IT processes and automation.
How much does Motadata ServiceOps cost?
Motadata ServiceOps doesn't publicly disclose pricing information. Contact their sales team for a personalized quote based on your specific needs and to determine if the product is worth it for you.
Is Motadata ServiceOps customer service good?
Motadata ServiceOps customers praise the excellent and prompt customer support. Users highlight the helpful and supportive team, quick response times, and efficient solutions. Some users mention the support team's assistance with configuration and implementation.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.