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SuperOps description
SuperOps is an all-in-one software platform designed for Managed Service Providers (MSPs) to manage their IT services. It combines key functions like customer management, billing, and helpdesk support into one system. This eliminates the need for multiple tools and promises a smoother workflow. SuperOps highlights automation to save time and improve efficiency in daily tasks. It prides itself on a user-friendly interface that's visually appealing and easy to navigate.
Who is SuperOps best for
SuperOps is an all-in-one platform ideal for MSPs looking to streamline their operations. Users praise its user-friendly interface and robust automation features. However, some have noted difficulties with the initial setup and limited reporting options. Despite these challenges, SuperOps effectively centralizes key IT functions, offering a consolidated solution for improved efficiency.
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Ideal for small to medium-sized MSPs seeking comprehensive IT management.
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Best for MSPs in various sectors, streamlining IT services for diverse clients.
SuperOps features
| Supported SuperOps supports IT asset management with real-time visibility into hardware and software resources. |
| Supported SuperOps automates ticket creation and management with features like email parsing and triggers. |
| Supported SuperOps offers a centralized platform unifying various IT management tools. |
| Supported SuperOps supports project management, including team and equipment organization, communication, and project tracking. Revenue tracking is supported via integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
SuperOps reviews
We've summarised 123 SuperOps reviews (SuperOps G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, readily available via chat and email.
- User-friendly interface with a modern and visually appealing design.
- Robust automation capabilities for patching, scripting, and other tasks.
- Comprehensive PSA and RMM features combined in a single platform.
- Strong focus on community feedback and continuous product improvement.
- Difficult initial setup process, often requiring months to configure.
- UI can feel clunky and difficult to navigate at times, especially on smaller screens.
- Limited reporting functionalities, lacking granular data and custom report options.
- Occasional bugs and performance issues, requiring browser refreshes or reinstalls.
- Client-facing portal needs improvement, lacking clear communication and project updates.
SuperOps pricing
The commentary is based on 16 reviews from SuperOps G2 reviews.
SuperOps's per-technician pricing model is praised for its affordability, especially by smaller MSPs. Some find the cost for WFH users somewhat restrictive. While some reviewers consider it cost-effective and a good value, others find it more expensive than alternatives with better out-of-box experiences.
Users sentiment
See the SuperOps pricing page.
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SuperOps has a free plan.
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SuperOps has a free trial.
Standard PSA Only
Includes ticketing, projects, automated billing and invoicing, AI capabilities, ticketing automations, advanced work management and support whitelabeling.
Standard RMM Only
Includes Windows, Mac, and Linux OS asset management, remote troubleshooting, proactive monitoring, custom asset types, advanced patching, and remote event logs.
Pro Unified Basic
Includes ticketing, projects, automated billing and invoicing, Windows, Mac, and Linux OS asset management, remote troubleshooting, proactive monitoring, IT documentation, and basic reporting.
Super Unified Advanced
Includes all Pro Unified Basic features plus AI capabilities, ticketing automation, advanced work management, advanced proactive monitoring, custom asset types, advanced patching, advanced reporting and analytics, and chat.
SuperOps alternatives
superops vs AteraBetter fit for IT departments and MSPs supporting the Software, IT, and Telecommunications industry. Has a per-technician pricing model. Atera is growing slower and has received user complaints about forced AI features.Read more
ConnectWise PSAHas broader industry applicability. Is growing faster in terms of website traffic but slower in terms of employee growth. Users report a steeper learning curve and slower performance. Pricing information is not readily available.Read more
Kaseya VSABetter for established businesses in diverse sectors. A Kaseya VSA alternative for those prioritizing ease of use.Read more
TrelloBetter for general project management and collaboration outside of IT. More suitable for diverse teams beyond MSPs. Simpler setup and easier to learn. Lower price point, with a free version available.Read more
4meBetter for internal collaboration between teams and external providers. A good 4me alternative for mid-size and large enterprises needing streamlined IT and business service management.Read more
RMM CentralMore focused on core RMM functionalities. Has slower momentum. Lacks the project management and IT asset management features found in SuperOps.Read more
SuperOps FAQ
What is SuperOps and what does SuperOps do?
SuperOps is a unified software platform for Managed Service Providers (MSPs). It combines PSA and RMM functionalities, including IT asset management, helpdesk, billing, and project management. SuperOps emphasizes automation and a user-friendly interface to streamline IT management tasks.
How does SuperOps integrate with other tools?
SuperOps integrates with various tools to enhance its functionality, including ConnectWise Manage, QuickBooks, ITGlue, BrightGauge, and Slack for improved communication and workflow. It also supports revenue tracking integrations.
What the main competitors of SuperOps?
Top alternatives to SuperOps include Atera, ConnectWise PSA, N-able N-central, and RMM Central. These competitors offer similar features for MSPs such as IT management, automation, and centralized platforms.
Is SuperOps legit?
Yes, SuperOps is a legitimate software platform for Managed Service Providers (MSPs). It offers a centralized platform with robust automation, a user-friendly interface, and positive reviews regarding customer support. However, be aware of potential setup challenges and occasional bugs.
How much does SuperOps cost?
SuperOps costs $159/license/month for the Super Unified Advanced plan. Other plans include Standard PSA Only at $79/license/month and Standard RMM Only at $99/license/month. A Pro Unified Basic plan is also available for $129/license/month. A free trial is available.
Is SuperOps customer service good?
SuperOps' customer service is highly regarded by users, who praise the team's responsiveness and helpfulness. Support is readily available via chat, often responding within minutes. They are also praised for their proactive communication and willingness to guide users through challenges.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.