SuperOps vs Atera

by Gralio Mar 06, 2025

SuperOps and Atera offer comprehensive IT management solutions. SuperOps provides a unified platform, while Atera offers per-technician pricing. Choose SuperOps for integrated PSA/RMM and strong automation, and Atera for affordability and ease of use.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 1093 reviews and 60 websites, saving 6 hours, 34 minutes of reading.

SuperOps

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Atera

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About

SuperOps is an all-in-one software platform designed for Managed Service Providers (MSPs) to manage their IT services. It combines key functions like customer management, billing, and helpdesk support into one system. This eliminates the need for multiple tools and promises a smoother workflow. SuperOps highlights automation to save time and improve efficiency in daily tasks. It prides itself on a user-friendly interface that's visually appealing and easy to navigate.

Atera is an all-in-one IT management software that helps businesses monitor their networks, computers, and software. It provides tools for helpdesk ticketing, automated software patching, and remote access to devices for troubleshooting. Atera also boasts AI features that aim to speed up ticket resolution and automate tasks. It's designed to give you a central dashboard to oversee and manage your company's IT infrastructure.

Summary

Main difference

SuperOps excels in providing a unified platform for PSA and RMM, streamlining IT management for MSPs. Atera stands out with its per-technician pricing model, making it a cost-effective choice for smaller businesses and those with limited IT staff.

Relative strengths of SuperOps (compared to Atera)

Unified PSA and RMM platform streamlines workflows.
Strong automation capabilities for patching and scripting.
Responsive customer support praised by users.

Relative weaknesses of SuperOps (compared to Atera)

Difficult initial setup and complex UI.
Limited reporting functionalities.
Occasional bugs and performance issues reported.

Who should use SuperOps VS. Atera

SuperOps is an all-in-one platform designed for Managed Service Providers (MSPs) to streamline IT services management. It combines core functions like helpdesk support, billing, and customer relationship management (CRM) into a single, unified system. Users praise SuperOps for its robust automation and user-friendly interface, while some have noted difficulties with the initial setup and limited reporting features.

Atera is an all-in-one IT management platform for SMBs and MSPs. Users praise its affordability, ease of use, and automation features like patching and scripting. However, some find the AI features forced and the mobile app limited. Atera offers a per-technician pricing model with a 30-day free trial.

Best for small to medium-sized MSPs (1-1000 employees).
Ideal for MSPs in the software, IT, and telecommunications industries.

Ideal for small to medium-sized businesses (SMBs) and managed service providers (MSPs).
Best fit for IT services and software companies; less suitable for other industries.

SuperOps and Atera features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Third-party application integration

Supported

SuperOps integrates with TeamViewer and potentially others.

Supported

Atera integrates with various IT tools and systems.
Patch management

Supported

SuperOps automates OS and third-party software patching.

Supported

Atera supports automated patching for operating systems and third-party software.
Windows Support

Partially supported

SuperOps supports remote access to Windows computers via integrations with TeamViewer and Splashtop.

Partially supported

Atera supports remote access to Windows computers via Splashtop and AnyDesk.
Hardware inventory

Supported

SuperOps supports hardware inventory tracking and management.

Supported

Atera supports hardware inventory tracking and reporting.
Platform Support

Supported

SuperOps supports monitoring Windows, Mac, and Linux machines.

Supported

Atera supports monitoring Windows, Mac, and Linux systems.
Self-service portal

Supported

SuperOps provides a self-service portal for users to submit tickets.

Supported

Atera offers a customer portal where users can submit tickets.

Qualities

Value and Pricing Transparency

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Customer Service

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Ease of Use

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Reliability and Performance

No data

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Ease of Implementation

No data

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Scalability

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SuperOps and Atera Pricing

SuperOps offers a 14-day free trial and provides both monthly and annual billing options, with annual billing offering savings of up to 15%. The platform includes options for PSA-only, RMM-only, or unified solutions. Additional endpoint packs can be purchased for managing more than 150 endpoints per technician license. Network monitoring is available as an add-on.

Plans

See full Pricing page

Atera's pricing is per technician and they offer a 30-day free trial. They have four plans: Essentials, Professional, Expert, and Master. Several add-ons are available for additional costs.

Plans

See full Pricing page

SuperOps and Atera review insights

Users love

Excellent and responsive customer support, readily available via chat and email.
User-friendly interface with a modern and visually appealing design.
Robust automation capabilities for patching, scripting, and other tasks.
Comprehensive PSA and RMM features combined in a single platform.
Strong focus on community feedback and continuous product improvement.

Per-technician pricing model praised for affordability and scalability.
Easy to use and navigate interface.
Seamless integration with Splashtop for remote access.
Automation features, including scripting and patching, are highly valued.

Users dislike

Difficult initial setup process, often requiring months to configure.
UI can feel clunky and difficult to navigate at times, especially on smaller screens.
Limited reporting functionalities, lacking granular data and custom report options.
Occasional bugs and performance issues, requiring browser refreshes or reinstalls.
Client-facing portal needs improvement, lacking clear communication and project updates.

Forced AI features are not useful for some users.
Occasional slow loading speeds reported.
Mobile app has limited functionality.
Third-party app integration, particularly for antivirus, can be improved.

SuperOps and Atera Ratings

G2

4.6/5

(123)

G2

4.6/5

(598)
Capterra

4.6/5

(373)
TrustPilot

3.0/5

(9)
Glassdoor

4.3/5

(82)

Company health

Employee growth

53% increase in the last year

22% increase in the last year

Web traffic

10% increase in the last quarter

15% decrease in the last quarter

Financing

July 2023 - $29M

April 2021 - $102M

How do SuperOps and Atera compare in initial setup difficulty?

SuperOps users report a difficult initial setup process, often taking months. While Atera users don't specifically mention setup difficulty, they do praise the software's ease of use and navigation, suggesting the initial setup might be less problematic.

Which product, Atera or SuperOps, offers better mobile app functionality?

SuperOps offers a mobile app for iOS and Android with access to key features, while Atera's mobile app has limited functionality, according to user reviews. Therefore, SuperOps provides better mobile app functionality.

What are the advantages of SuperOps?

SuperOps focuses on providing a unified platform for MSPs, combining PSA and RMM functionalities, which streamlines workflows and reduces the need for multiple tools. Its automation capabilities are highly praised for patching, scripting, and other tasks, contributing to increased efficiency. Furthermore, SuperOps actively incorporates community feedback for continuous product improvement, indicating a commitment to user satisfaction. A dedicated mobile app offers convenient access to key features for on-the-go management.

What are the disadvantages of SuperOps?

SuperOps users report a difficult initial setup process, often taking months. The user interface, while visually appealing, can be clunky and difficult to navigate, especially on smaller screens. Reporting functionalities are limited, lacking granular data and custom report options. Occasional bugs and performance issues necessitate browser refreshes or reinstalls. Finally, the client-facing portal needs improvement, lacking clear communication and project updates.

Is SuperOps cheaper than Atera?

No, SuperOps is not cheaper than Atera. SuperOps's cheapest plan starts at $79/license/month for PSA only or $99/license/month for RMM only, while its unified plans begin at $129/license/month. Atera's pricing starts at $149/technician/month for the Essentials plan. Therefore, Atera's starting price is higher than SuperOps's individual PSA or RMM plans but could be considered more or less expensive than the unified plans depending on the specific SuperOps plan being compared.

Alternatives to SuperOps and Atera

ManageEngine OpManager Plus

ManageEngine OpManager Plus is an IT infrastructure monitoring tool for the cloud and physical networks. It provides a central platform to monitor servers, applications, and network devices like routers. OpManager Plus offers performance monitoring, troubleshooting features, and customizable dashboards and reports to provide a clear picture of your IT infrastructure's health and performance. Its broad feature set makes it suitable for organizations of all sizes that need a comprehensive IT monitoring solution.

Kaseya VSA

Kaseya VSA is an all-in-one IT management platform designed for IT departments and Managed Service Providers (MSPs). It offers a comprehensive suite of tools for managing and securing endpoints, networks, and users. Kaseya VSA enables IT teams to automate tasks like patching, monitoring, and security, allowing them to increase efficiency, reduce costs, and improve their security posture. Its integrated approach combines multiple IT functions into a single platform, simplifying IT management and enhancing productivity.

ConnectWise PSA

ConnectWise PSA is a business management software designed specifically for IT support companies called Managed Service Providers (MSPs). It helps you manage all aspects of your business in one place - from winning new customers to delivering support services, billing, and understanding your business performance. ConnectWise PSA offers tools for sales, help desk, project management, invoicing, and reporting, and integrates with other software you might use. Its goal is to help you deliver better service, get paid faster, and make smarter decisions to grow your business.

LinkEye

LinkEye is a cloud-based software designed to help businesses monitor the performance and reliability of their internet connections. It provides tools to track the speed and stability of your connections, identify potential issues, and ensure your internet service provider is meeting their agreed-upon service levels. LinkEye offers detailed reporting and analytics to help you understand your network performance and make informed decisions about your internet service. It's designed to be user-friendly and can be set up quickly.

N-able N-central

N-able N-central is a comprehensive IT management platform designed for businesses of all sizes and industries. It allows you to monitor and manage devices and networks from a single dashboard, automate tasks like patching, and improve your security posture with integrated tools. N-central offers both cloud-based and on-premise deployment options to suit your needs. It aims to simplify IT management, improve efficiency, and reduce costs by automating tasks and providing a centralized view of your IT environment.

Trello

Trello is a visual project management tool that helps teams organize tasks and collaborate more effectively. Using boards, lists, and cards, teams can easily track progress on projects, from simple to-do lists to complex workflows. Trello offers a high level of customization with features like templates, integrations with other popular apps, and no-code automation. Its intuitive interface makes it easy for anyone to use, regardless of technical skill. Trello offers various pricing plans to suit different team sizes and needs, including a free plan for small teams.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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