Last updated on
Company health
Ratings
SuiteCRM description
SuiteCRM is a free, customizable CRM software designed for businesses of all sizes. It helps you manage customer interactions, sales, marketing, and customer support in one place. With a focus on flexibility, SuiteCRM can be tailored to fit your specific business processes and integrates with other business applications. It's open-source nature means no user limitations and access to a supportive community for ongoing development and assistance.
Who is SuiteCRM best for
SuiteCRM is a free and highly customizable open-source CRM perfect for businesses of all sizes seeking a cost-effective solution. Users love its flexibility and rich features comparable to paid CRMs, enabling tailored workflows for sales, marketing, and support. However, some users have noted performance issues and a complex customization process. Despite a dated interface, its active community and open-source nature make it a strong contender.
-
Best for small to medium-sized businesses (SMBs) and enterprises.
-
Ideal for various sectors, especially Software, IT, Media, and Professional Services.
SuiteCRM features
| Supported SuiteCRM fully supports account management, including contacts, deals, and activities. |
| Supported SuiteCRM offers tools to streamline sales processes, enhance communication, and centralize information. |
| Supported SuiteCRM offers REST and SOAP APIs for integrations. |
| Supported SuiteCRM offers dedicated customer support with various options like email, phone, and a dedicated portal. |
| Supported SuiteCRM allows managing contacts, communications, and sales orders with features to track calls, create tasks, and schedule activities. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
SuiteCRM reviews
We've summarised 138 SuiteCRM reviews (SuiteCRM GetApp reviews, SuiteCRM Software Advice reviews, SuiteCRM Capterra reviews and SuiteCRM G2 reviews) and summarised the main points below.
- Open-source and free, offering a cost-effective alternative to paid CRMs.
- Highly customizable, allowing tailoring to specific business needs with custom modules and fields.
- Feature-rich, comparable to paid CRMs with modules for sales, marketing, and support.
- Active community providing support and resources.
- Easy to deploy on various platforms, including self-hosting and cloud services.
- Performance issues, especially with reports, leading to slowdowns and occasional freezes.
- Limited integrations out-of-the-box, requiring custom development or plugins.
- Complexity in customization, demanding technical expertise in PHP.
- Dated UI/UX, despite recent improvements, can feel clunky and less intuitive.
- Lack of comprehensive documentation and official support for the free version.
SuiteCRM pricing
The commentary is based on 17 reviews from SuiteCRM Capterra reviews and SuiteCRM G2 reviews.
SuiteCRM is a free and open-source CRM platform. Many reviewers highlight its cost-effectiveness as a significant advantage, making it a viable alternative to expensive proprietary CRM systems. While some mention the cost of self-hosting or paid support, the overall sentiment reflects its affordability.
Users sentiment
SuiteCRM alternatives
Salesforce Sales CloudBetter for sales forecasting with AI-powered predictions. Has more momentum in terms of employee growth. Users appreciate the robust automation and centralized data platform but dislike the high price and complexity.Read more
FreshsalesBetter for finance, e-commerce, and marketing. Has a more modern UI and better integrations with other tools. Is growing faster than SuiteCRM, a strong SuiteCRM competitor and alternative.Read more
openCRXOffers fewer features, lacking customer support and reporting/analytics. Less industry-specific applicability compared to SuiteCRM. SuiteCRM has a more active community and established user base.Read more
HubSpot Sales HubBetter for mid-sized businesses focused on streamlining sales processes. Provides a more user-friendly interface and tighter integrations within its ecosystem. However, it can be more expensive and has less robust customization options than SuiteCRM.Read more
PipedriveBetter for sales teams focused on ease of use. A SuiteCRM alternative geared towards small businesses seeking improved sales efficiency.Read more
vtenextBetter for mid-sized businesses. Has a more intuitive user interface and excellent customer support. Offers robust workflow automation and seamless third-party integrations. vtenext is growing faster.Read more
SuiteCRM FAQ
What is SuiteCRM and what does SuiteCRM do?
SuiteCRM is a free and open-source CRM platform that provides tools for managing customer interactions, sales processes, marketing campaigns, and customer support. It's highly customizable and suitable for businesses of all sizes seeking a flexible and cost-effective CRM solution.
How does SuiteCRM integrate with other tools?
SuiteCRM integrates with other tools using its REST and SOAP APIs. This allows for connections with various business applications, extending its functionality and enabling a more comprehensive business solution. It's important to note that some integrations may require custom development or plugins.
What the main competitors of SuiteCRM?
Top SuiteCRM competitors include Freshsales, Pipedrive, ActiveCampaign, vtenext, openCRX, and ClickUp. These alternatives offer similar features like sales automation, contact management, and customer support, catering to various business needs and budgets.
Is SuiteCRM legit?
Yes, SuiteCRM is safe and legitimate. It's a popular open-source CRM trusted by many businesses for its customizability and cost-effectiveness. It's actively maintained by a large community, ensuring ongoing development and support.
How much does SuiteCRM cost?
SuiteCRM is an open-source CRM and is free to download and use. However, associated costs like hosting, customization, and support should be considered when evaluating if the product is worth the investment for your business.
Is SuiteCRM customer service good?
SuiteCRM's customer service receives mixed reviews. While some users appreciate the supportive community and available resources, others mention a lack of official support and comprehensive documentation, especially for the free version. Commercial support is available at an additional cost.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.