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Solitics description
Solitics is a customer engagement platform designed for mid-sized to large B2C companies, especially in e-commerce, financial services, and online gaming. It helps businesses use real-time customer data to personalize website and app experiences. This includes features like automated messages, gamified interactions to boost engagement, and detailed analytics on customer behavior. Solitics promises fast system integration and emphasizes its ability to handle large amounts of data securely.
Who is Solitics best for
Solitics is a real-time customer engagement platform that personalizes website and app experiences. Users praise its real-time triggers and helpful customer support. However, some find the pricing model unsustainable and the UI/UX outdated. It's best for mid-sized B2C companies in e-commerce, finance, or gaming seeking personalized engagement.
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Best fit for mid-sized companies.
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Ideal for B2C businesses in e-commerce, financial services, or online gaming.
Solitics features
| Supported Solitics automates multi-channel messaging, including emails, SMS, and voice calls. |
| Supported Solitics provides a real-time data platform for unified user data, enabling real-time insights and personalized experiences. |
| Supported Solitics supports real-time personalized interactions based on various data sources. |
| Supported Solitics offers unified customer data and real-time personalized engagement. |
| Supported Solitics offers real-time engagement across channels, personalized journeys, and data collection. |
| Supported Solitics supports gamified engagement with interactive elements, leaderboards, and challenges. |
| Supported Solitics offers comprehensive reporting and analytics focused on customer behavior and marketing optimization. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Solitics reviews
We've summarised 23 Solitics reviews (Solitics G2 reviews) and summarised the main points below.
- Real-time triggers and personalized customer journeys.
- Excellent customer support, knowledgeable and helpful.
- Versatile and flexible for various engagement scenarios.
- Easy integration with multiple channels.
- Handles large amounts of data efficiently and securely.
- Per-player pricing model unsustainable for long-term operator use.
- UI/UX needs improvement, appears outdated.
- Journey builder not intuitive.
- Limited mobile app popup support.
- CRM features need improvement, some basic functionalities missing.
Solitics alternatives
Customer.ioBetter for non-technical users needing simpler segmentation. Pricing is generally perceived as more negative. Broader industry applicability. Has slightly less momentum.Read more
ChurnZeroBetter for SaaS businesses focused on reducing churn and increasing renewals. More suitable for Software, IT & Telecommunications, Marketing & Advertising. Has slower momentum.Read more
WebEngageBetter fit for small to medium businesses. Focuses on broader customer engagement and retention across multiple channels including email, mobile, and web. A Solitics alternative and competitor, WebEngage has less momentum currently.Read more
TotangoBetter for Software, IT, and Telecommunications companies but less suitable for Healthcare, Wellness, Pharma, E-commerce, Retail, Consumer Goods, Real Estate & Construction, Hospitality & Tourism, Automotive, Aerospace & Defence, Marketing & Advertising, and Professional Services. Has slower momentum currently. Some users report slow performance and a lack of proper email integration. A Solitics competitor and alternative.Read more
Mailchimp All-in-One Marketing PlatformBetter for marketing automation and email campaigns. Broader industry applicability. Growing faster than Solitics. More affordable pricing plans.Read more
ZapScaleBetter fit for B2B SaaS companies. Has stronger momentum. Geared towards software and IT, less suited for energy, marketing, and advertising. Lacks NPS/CSAT surveys and email campaigns.Read more
Solitics FAQ
What is Solitics and what does Solitics do?
Solitics is a real-time customer engagement platform helping B2C companies personalize user experiences. It offers automated messaging, gamified interactions, and robust analytics. Solitics excels in real-time data processing and personalized journeys but could improve its UI/UX and CRM functionalities.
How does Solitics integrate with other tools?
Solitics integrates with various channels for automated messaging, including email, SMS, and voice calls. It also offers seamless integration with other systems, promising quick implementation and efficient data handling. More specific integration details are not readily available.
What the main competitors of Solitics?
Alternatives to Solitics include ChurnZero for customer retention, Customer.io for personalized messaging, Totango for customer success, and WebEngage for broader engagement features. Zoho CRM and Mailchimp are also competitors offering CRM and marketing automation capabilities.
Is Solitics legit?
Solitics is a legitimate customer engagement platform. User reviews praise its real-time personalization and helpful customer support. However, some users find the pricing model unsustainable and the UI/UX outdated. Consider these factors when evaluating if Solitics is safe and right for your business.
How much does Solitics cost?
I couldn't find pricing details for Solitics. For the most accurate pricing information, it's best to contact Solitics directly or visit their official website.
Is Solitics customer service good?
Solitics' customer support receives overwhelmingly positive feedback. Users consistently praise the knowledgeable, helpful, and readily available support team for their quick issue resolution and proactive assistance. This personalized approach ensures users maximize the platform's potential.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.