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Softphone.Pro description
Softphone.Pro is a software-based phone (VoIP) designed for businesses that handle a high volume of calls, such as sales teams and call centers. It works with your existing internet phone system and popular business tools like CRM and helpdesk software to make calls directly from those systems. Softphone.Pro offers real-time performance dashboards, call recording, and easy setup. It's best suited for small to medium-sized teams and boasts a simple interface designed for ease of use.
Who is Softphone.Pro best for
Softphone.Pro is a user-friendly VoIP solution designed for small to medium-sized businesses. It integrates with popular CRM and helpdesk software, enabling direct calling and boosting productivity. Users praise its real-time dashboards and simple interface, while some note occasional bugs and limited notification options. Perfect for sales teams, call centers, or customer support.
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Best for small to medium-sized businesses.
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Ideal for sales, customer support, and call centers.
Softphone.Pro features
| Supported Softphone.Pro supports both manual and automatic call recording. |
| Supported Softphone.Pro supports English, Spanish, French, and Portuguese. |
| Supported Softphone.Pro offers a live dashboard with real-time call statistics and agent performance analytics. |
| Supported Softphone.Pro integrates with several CRM systems, including Capsule, Pipedrive, Hubspot, and Zoho. |
Softphone.Pro reviews
We've summarised 53 Softphone.Pro reviews (Softphone.Pro TrustPilot reviews and Softphone.Pro G2 reviews) and summarised the main points below.
- Easy integration with various CRM and helpdesk systems like Freshdesk and Pipedrive.
- Real-time dashboards and reporting features are highly appreciated.
- Simple and user-friendly interface.
- Supports multiple SIP accounts effectively.
- Reliable performance with regular updates and good customer support.
- Mac version has some issues and mobile app is missing.
- Documentation could be more detailed.
- Some users find the pricing high.
- Occasional bugs like freezing and call drops reported.
- Limited notification options, especially for missed calls when multiple SIP accounts are used.
Softphone.Pro pricing
The commentary is based on 11 reviews from Softphone.Pro G2 reviews.
Softphone.Pro offers a good balance of features and affordability. While not the cheapest option, most users find it cost-effective and a worthwhile investment for call centers and businesses needing reliable softphone solutions. Some users mention minimum billing requirements.
See the Softphone.Pro pricing page.
Softphone.Pro alternatives
CallHippoBetter for larger companies and a wider range of industries. It has more integrations, omnichannel support, and AI-powered insights. However, user reviews mention some call quality issues. CallHippo is growing faster than Softphone.Pro.Read more
TalkdeskBetter for larger companies and a wider range of industries. It has more momentum in website traffic growth. AI-powered features are a key differentiator as a Softphone.Pro competitor and alternative.Read more
Dialpad Ai VoiceBetter for larger organizations and a wider range of industries. Includes AI-powered features like transcriptions and call summaries. Integrates with Salesforce and Google Workspace.Read more
HubSpot Sales HubBetter for mid-sized businesses and has broader industry applicability. A strong HubSpot Sales Hub alternative for those seeking integrated sales and marketing tools.Read more
Webex CallingBetter for enterprise companies. A Softphone.Pro alternative geared towards replacing PBX systems.Read more
Kixie PowerCall & SMSBetter fit for businesses of all sizes and various industries including Healthcare, Finance, Education, Real Estate, and Legal. Provides AI-powered tools, automated calling and texting. A Softphone.Pro alternative and competitor with strong customer service but negative pricing sentiment.Read more
Softphone.Pro FAQ
What is Softphone.Pro and what does Softphone.Pro do?
Softphone.Pro is a VoIP software designed for businesses handling high call volumes. It integrates with existing phone systems and CRM software, enabling direct calling and offering real-time dashboards, call recording, and easy setup. It's best for small to medium-sized teams needing a simple, efficient communication solution.
How does Softphone.Pro integrate with other tools?
Softphone.Pro integrates with popular CRM and helpdesk software, including Capsule, Pipedrive, Hubspot, and Zoho. This allows users to make and manage calls directly within those systems, streamlining workflows. It also supports multiple SIP accounts.
What the main competitors of Softphone.Pro?
Alternatives to Softphone.Pro include CallHippo, Talkdesk, Dialpad Ai Voice, HubSpot Sales Hub, Webex Calling, and Kixie PowerCall & SMS. These competitors offer similar features such as call recording, CRM integrations, and analytics dashboards.
Is Softphone.Pro legit?
Softphone.Pro is a legitimate software phone solution. User reviews praise its CRM integrations and real-time dashboards. However, some users mention occasional bugs and a high price point. Consider these factors when evaluating if Softphone.Pro is safe and right for your needs.
How much does Softphone.Pro cost?
I couldn't find pricing details for Softphone.Pro. Contact Softphone.Pro directly for product pricing and to determine if it's worth the investment for your needs.
Is Softphone.Pro customer service good?
Softphone.Pro's customer service receives positive feedback for its responsiveness and helpfulness. Users appreciate the individual support and quick responses. While email is the primary support channel, some users desire more real-time support options.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.