Last updated on
Company health
Ratings
Serviceform description
Serviceform is a software platform designed to help businesses convert website visitors into customers. It offers a suite of tools including chatbots, live chat, forms, and appointment scheduling. Additionally, it provides analytics and a CRM system to manage customer interactions. Serviceform aims to be a comprehensive solution for sales, marketing, and customer support, simplifying these processes for businesses.
Who is Serviceform best for
Serviceform is a user-friendly platform ideal for small businesses seeking to convert website visitors into customers. It offers live chat, AI chatbots, and appointment scheduling. Users praise its ease of use and effectiveness for lead generation and appointment scheduling, while some note limitations in form customization and integrations.
-
Best for small businesses seeking streamlined sales and customer support.
-
Ideal for businesses in Healthcare, Finance, E-commerce, Retail, and other customer-facing industries.
Serviceform features
| Supported Serviceform offers live chat for real-time conversations with website visitors. |
| Supported Serviceform offers AI-powered chatbots for automated conversations and instant responses. |
| Supported Serviceform supports CRM with lead management, sales, and contact management features through its Flex xRM tool. |
| Supported Serviceform offers pre-built integrations and connections via Zapier. |
| Supported Serviceform supports appointment scheduling with features like online booking, automated reminders, and calendar syncing. |
Serviceform reviews
We've summarised 40 Serviceform reviews (Serviceform Capterra reviews and Serviceform G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of use.
- Effective for appointment scheduling and lead generation.
- Excellent and responsive customer support.
- Chatbot facilitates organized customer interactions and data collection.
- Customizable forms streamline information gathering.
- Some leads submit inaccurate contact information.
- Limited design customization for forms.
- Pricing can be high, especially for Sri Lankan businesses.
- Integrating with some tools can be complex.
- Lacks WhatsApp and Telegram integration.
Serviceform alternatives
SmartsuppMore focused on Ecommerce. Has website traffic growth momentum. A Serviceform competitor and alternative with simpler setup and chatbot functionality, but limited chatbot conversations in paid versions.Read more
ActiveCampaignBetter for marketing automation and email campaigns. Integrates with more tools. Has broader industry applicability. Growing faster than Serviceform.Read more
DriftMore focused on B2B sales and marketing. Has grown faster in terms of website traffic and employee count. Users appreciate the dynamic notifications and feature-rich platform. Some find the lead routing and prospector dashboard unreliable.Read more
HubSpot Sales HubBetter for mid-sized businesses. Offers robust contact management, deal tracking, email automation, and sales analytics. Seamless integration with HubSpot's marketing tools creates a unified ecosystem.Read more
OverloopBetter for outbound sales automation and LinkedIn outreach. Ideal for sales teams in small to medium businesses, especially software/IT and marketing/advertising.Read more
CallRailBetter for tracking marketing ROI through call tracking, form tracking, and conversation intelligence. Primarily serves small to medium businesses. Geared towards optimizing marketing campaigns and improving results. Has more momentum in terms of website traffic growth.Read more
Serviceform FAQ
What is Serviceform and what does Serviceform do?
Serviceform is a customer engagement platform that helps businesses convert website visitors into customers. It offers live chat, AI chatbots, forms, appointment scheduling, analytics, and a CRM system. Serviceform streamlines sales, marketing, and customer support processes, making it a comprehensive solution for businesses.
How does Serviceform integrate with other tools?
Serviceform integrates with other tools through pre-built integrations and Zapier, enabling connections with various platforms. However, some users find integrating with certain tools complex, and they note a lack of direct WhatsApp and Telegram integration.
What the main competitors of Serviceform?
Serviceform's main competitors include ActiveCampaign, Smartsupp, CallRail, Drift, HubSpot Sales Hub, and Overloop. These alternatives offer similar features such as live chat, chatbots, and sales automation tools.
Is Serviceform legit?
Yes, Serviceform is a legitimate software platform. User reviews praise its user-friendly interface and effectiveness for appointment scheduling and lead generation. While some users mention limitations with design customization and pricing, Serviceform is generally considered a safe and useful tool.
How much does Serviceform cost?
I couldn't find pricing details for Serviceform. For the most current information on product pricing and whether it's worth the investment, visit Serviceform's official website.
Is Serviceform customer service good?
Serviceform's customer service is consistently praised in reviews. Users highlight the helpfulness, responsiveness, and expertise of the support team. They appreciate the quick responses and effective problem-solving provided by their account managers.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.