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Smartsupp description
Smartsupp is a customer engagement platform designed to help businesses increase online sales. It offers live chat, chatbots powered by artificial intelligence, and visitor recording capabilities. Smartsupp provides tools for proactive engagement and aims to convert website visitors into customers. It is suited for businesses of all sizes that sell products or services online and want to improve customer interaction and boost sales.
Who is Smartsupp best for
Smartsupp is a customer engagement platform with live chat, AI chatbots, and visitor recording. Users praise its ease of use and effective chatbot. However, some have noted limitations with the chatbot in paid versions and customer support accessibility. Smartsupp aims to convert visitors into customers, making it ideal for online businesses looking to boost sales through improved customer interaction.
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Best for small to medium-sized businesses selling online.
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Ideal for e-commerce, retail, and various other industries.
Smartsupp features
| Supported Smartsupp offers live chat functionality for real-time user engagement. |
| Supported Smartsupp provides unlimited chat history storage, categorization, and visitor insights for personalized support. |
| Supported Smartsupp offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported Smartsupp records website visitor sessions, including mouse movements, clicks, and scrolls. |
| Supported Smartsupp offers live chat for real-time customer engagement and immediate assistance. |
| Supported Smartsupp offers real-time customer support and personalized interactions via live chat. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Smartsupp reviews
We've summarised 865 Smartsupp reviews (Smartsupp GetApp reviews, Smartsupp Capterra reviews and Smartsupp G2 reviews) and summarised the main points below.
- The integration is very simple
- Easy and quick setup with integrations
- The chatbot works very well
- Simple and easy to use
- Limited chatbot conversations even in paid versions
- App not working, not even showing notification for new messages
- They promised a free month if i submit a review in G2, but nothing happen.
- Customer support is only available for paid packages.
Smartsupp pricing
The commentary is based on 174 reviews from Smartsupp Capterra reviews, Smartsupp G2 reviews and Smartsupp GetApp reviews.
Smartsupp offers a good value with its live chat and chatbot features. However, some users find the pricing, especially for chatbot usage and smaller businesses, to be a bit high compared to other options. A free version is available but with limitations.
Users sentiment
Smartsupp alternatives
HubSpot Marketing HubBetter for marketing automation and inbound lead generation. Broader feature set for multi-channel campaigns including email, social media, and SEO. Has more momentum based on employee growth. More suitable for enterprise businesses.Read more
Molin AIMore e-commerce focused and has stronger momentum. A better Smartsupp alternative for smaller businesses.Read more
ServiceformBetter for smaller businesses. A Smartsupp competitor focusing on converting website visitors with chatbots, live chat, forms, and appointment scheduling.Read more
ActiveCampaignBetter for marketing automation and sales workflows. Broader integrations ecosystem. More established, with slightly better ratings and user reviews.Read more
ClickUpBetter for project documentation, task management, and team collaboration. A good Smartsupp alternative for larger teams needing more than basic chat and website visitor tracking. ClickUp has positive pricing sentiment and is growing faster.Read more
DriftBetter fit for medium-sized businesses and B2B companies. Has more momentum based on employee growth. A Smartsupp alternative and competitor.Read more
Smartsupp FAQ
What is Smartsupp and what does Smartsupp do?
Smartsupp is a customer engagement platform that helps businesses boost online sales. It offers live chat, AI-powered chatbots, and visitor recording to convert website visitors into customers. Smartsupp is easy to use and suitable for businesses of all sizes selling online.
How does Smartsupp integrate with other tools?
Smartsupp integrates with various platforms, including popular CRM, marketing automation, and e-commerce tools. This connectivity streamlines workflows, improves data synchronization, and offers a more unified customer view. Specific integrations include Zapier, MailChimp, and Pipedrive.
What the main competitors of Smartsupp?
Smartsupp competes with other customer engagement platforms like Intercom, LiveChat, Zendesk Chat, and Freshchat. These alternatives offer similar features such as live chat, chatbots, and visitor tracking, catering to businesses seeking enhanced online customer interaction and sales growth.
Is Smartsupp legit?
Yes, Smartsupp is a legitimate platform. It's known for its easy setup and useful features like live chat, chatbots, and visitor recording. However, some users have noted limitations with the chatbot functionality and customer support.
How much does Smartsupp cost?
Smartsupp offers a Free plan, Standard plan at $19/month, Pro plan at $38/month and an Ultimate plan for $78/month. A 14-day free trial is available. Contact Smartsupp for custom Enterprise pricing.
Is Smartsupp customer service good?
Smartsupp's customer service receives positive feedback for its quick responses and helpful support. Users highlight the easy setup and helpful knowledge base. However, some have noted that support is only available for paid packages, and occasional delays can occur.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.