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Salesforce Commerce for B2C description
Salesforce Commerce for B2C is an e-commerce platform designed to help businesses of all sizes sell online. It offers tools to create and manage online stores, connect with customers across multiple channels (web, mobile, social media), and streamline operations like marketing, order fulfillment, and customer service. The platform stands out with its focus on personalization, using data and AI to tailor shopping experiences. Salesforce Commerce for B2C promises to help businesses grow profitability by increasing sales and improving customer satisfaction.
Who is Salesforce Commerce for B2C best for
Salesforce Commerce for B2C is a robust ecommerce platform ideal for businesses of all sizes seeking a personalized, data-driven approach. Users praise its versatile features, scalability, and seamless Salesforce integrations, while some note the complex pricing and steep learning curve. It offers multichannel selling, AI-powered personalization, and robust reporting and analytics. Consider this solution if you prioritize customization and a comprehensive feature set but be prepared for potential implementation challenges.
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Best for small, medium, and large businesses.
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Ideal for E-commerce, Retail, Consumer Goods, Manufacturing, and more.
Salesforce Commerce for B2C features
| Supported Salesforce Commerce Cloud supports multichannel selling including social media and marketplaces. |
| Supported Salesforce Commerce Cloud uses Einstein AI to personalize customer experiences in real time. |
| Supported Salesforce Commerce Cloud offers detailed reports, customizable dashboards, and data insights for informed decision-making. |
| Supported Orders can be tracked and viewed. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Salesforce Commerce for B2C reviews
We've summarised 415 Salesforce Commerce for B2C reviews (Salesforce Commerce for B2C G2 reviews) and summarised the main points below.
- Versatile and highly customizable platform.
- Robust and scalable, suitable for large enterprises.
- Seamless integrations with other Salesforce products.
- Comprehensive features for online selling and marketing.
- Excellent customer support and extensive documentation.
- Complex pricing and unclear licensing model.
- Difficult to configure complex product offerings.
- Requires significant developer resources for customizations.
- Occasional performance issues and slow loading times.
- Steep learning curve for new users, complex administration.
Salesforce Commerce for B2C pricing
The commentary is based on 49 reviews from Salesforce Commerce for B2C G2 reviews.
Salesforce Commerce for B2C is praised for its robust features, customization options, and scalability for ecommerce businesses. However, reviews consistently highlight its high cost and complex pricing structure, making it potentially unsuitable for smaller businesses with budget constraints.
Users sentiment
Salesforce Commerce for B2C alternatives
ShopwareOpen-source for extensive customization and user-friendly automation. Has stronger momentum currently. More focused on mid-sized and large businesses.Read more
BigCommerceBetter for B2B and B2C selling. Has website traffic growth momentum. A Salesforce Commerce for B2C competitor and alternative.Read more
commercetoolsBetter for larger businesses seeking flexible and scalable ecommerce solutions. Headless architecture offers greater customization. Growing faster than Salesforce Commerce for B2C.Read more
Lightspeed eComBetter for users seeking a simpler, potentially cheaper solution. Has stronger momentum based on employee growth. Omnichannel focus is a key differentiator for retailers with physical stores. However, users report some difficulties with integrations and customer support. A Salesforce Commerce for B2C competitor.Read more
SAP Commerce CloudBetter for large enterprises with complex needs. More suitable for medium-sized businesses. Known for handling large transaction volumes. Pricing is considered less favorable. Less user-friendly. Implementation can be more challenging.Read more
Salesforce Commerce for B2C FAQ
What is Salesforce Commerce for B2C and what does Salesforce Commerce for B2C do?
Salesforce Commerce for B2C is a cloud-based eCommerce platform enabling businesses to create and manage online stores. It offers tools for multichannel selling, personalized shopping experiences, order management, and AI-driven insights, helping businesses increase sales and improve customer satisfaction. It is best for small, medium, and enterprise businesses.
How does Salesforce Commerce for B2C integrate with other tools?
Salesforce Commerce for B2C seamlessly integrates with other Salesforce products, facilitating streamlined workflows. It also connects with various external systems through APIs, expanding its functionality for order management, marketing automation, and more. This allows for a comprehensive and connected e-commerce ecosystem.
What the main competitors of Salesforce Commerce for B2C?
Top Salesforce Commerce Cloud competitors include Shopify, SAP Commerce Cloud, Adobe Commerce (Magento), and BigCommerce. These alternatives offer similar ecommerce functionalities, catering to various business sizes and needs.
Is Salesforce Commerce for B2C legit?
Yes, Salesforce Commerce for B2C is a legitimate and safe e-commerce platform. It's a robust and scalable platform known for its personalization features and comprehensive tools for online selling and marketing. However, potential users should be aware of the complex pricing and potential for a steep learning curve.
How much does Salesforce Commerce for B2C cost?
Unfortunately, pricing for Salesforce Commerce Cloud (B2C) is not publicly available. Contact Salesforce directly to obtain a customized quote based on your specific business needs and product requirements. This is common for enterprise-level commerce platforms.
Is Salesforce Commerce for B2C customer service good?
Customer reviews on Salesforce Commerce for B2C highlight positive experiences with customer support, describing it as "excellent," "prompt," and "proactive." While some users mention slow response times at times, the overall sentiment towards customer service is generally favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.