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SAP Commerce Cloud description
SAP Commerce Cloud is a comprehensive e-commerce platform designed to help businesses of all sizes sell online. It offers a full suite of tools for managing your online store, from creating and managing your product catalog to processing orders and payments. Used by companies in a range of industries worldwide, SAP Commerce Cloud is known for its ability to handle large volumes of transactions and its flexible platform that can be customized to meet specific business needs.
Who is SAP Commerce Cloud best for
SAP Commerce Cloud is a robust e-commerce platform designed for medium to large businesses with complex needs. Users praise its ability to handle large transactions and flexible customization options. However, some have noted a steep learning curve and high setup costs. It's best suited for companies in industries like software, IT, and retail seeking a scalable solution.
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Best fit for medium to large businesses.
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Ideal for software, IT, telecommunications, retail, and consumer goods industries.
SAP Commerce Cloud features
| Supported SAP Commerce Cloud allows creating and managing product catalogs. |
| Supported SAP Commerce Cloud allows creating and managing product promotions. |
| Supported SAP Commerce Cloud supports multichannel selling, including marketplaces. Social media integrations may need additional setup. |
| Supported SAP Commerce Cloud allows customers to add products to a virtual shopping cart. |
| Supported Product catalogs and pricing grids are supported, potentially requiring additional modules for advanced features. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
SAP Commerce Cloud reviews
We've summarised 229 SAP Commerce Cloud reviews (SAP Commerce Cloud G2 reviews) and summarised the main points below.
- Robust platform for managing large volumes of transactions and data.
- Flexible platform for customization to meet specific business needs.
- Strong payment gateway integration options.
- Easy tracking of customer orders and details.
- Useful for business management, opportunity tracking, and order forecasting.
- High setup cost, especially for smaller organizations.
- Occasional server issues.
- Steep learning curve and complex processes.
- Limited customization for specific visual elements or functionalities.
- Customer support response times can be slow, and troubleshooting documentation is lacking.
SAP Commerce Cloud pricing
The commentary is based on 42 reviews from SAP Commerce Cloud G2 reviews.
SAP Commerce Cloud is a powerful eCommerce platform best suited for medium to large businesses. Reviews consistently cite high licensing and implementation costs as a barrier for smaller organizations, while highlighting its robust features and scalability. While setup can be complex, its comprehensive tools justify the price for enterprises.
Users sentiment
SAP Commerce Cloud alternatives
ShopwareBetter for finance, retail, consumer goods, automotive, and marketing industries. Open-source and highly customizable. More user-friendly and focused on automation. Has slower momentum.Read more
Salesforce Commerce for B2CBetter fit for a wider range of industries. Stronger focus on personalization and AI-driven shopping experiences. Has broader appeal for businesses of all sizes.Read more
Oracle Commerce CloudBetter fit for smaller businesses. Has a faster website traffic growth. More positive customer service feedback. Easier to use interface. Documentation is harder to navigate. Lacks an integrated IDE.Read more
ShopifyBetter suited for smaller businesses or those seeking faster setup. Has broader industry applicability. Is growing faster with more momentum. Simpler with easier to use interface, though less customizable. Lower cost, but offers fewer native features, increasing reliance on paid apps.Read more
Salesforce Commerce for B2BBetter fit for businesses focused on B2B sales and already invested in the Salesforce ecosystem. More integrations with Salesforce products like Marketing Cloud.Read more
MyWorks SyncBetter fit for smaller businesses seeking WooCommerce or Shopify integration with Xero or QuickBooks. Focuses on accounting automation and streamlining workflows. A good SAP Commerce Cloud alternative for those prioritizing tighter accounting integration.Read more
SAP Commerce Cloud FAQ
What is SAP Commerce Cloud and what does SAP Commerce Cloud do?
SAP Commerce Cloud is a robust e-commerce platform for businesses of all sizes, offering tools to manage online stores, product catalogs, orders, and payments. Known for handling high transaction volumes and flexible customization, it's ideal for medium to large companies with complex e-commerce needs.
How does SAP Commerce Cloud integrate with other tools?
SAP Commerce Cloud integrates with other SAP and non-SAP systems. It offers pre-built integrations, APIs, and extension frameworks for connecting with CRM, ERP, marketing automation, and other essential business tools. This allows for streamlined data flow and process automation.
What the main competitors of SAP Commerce Cloud?
Top SAP Commerce Cloud competitors include Salesforce Commerce Cloud (B2B and B2C), Oracle Commerce Cloud, Shopify, Sana Commerce Cloud, and BigCommerce. These alternatives offer similar e-commerce functionalities, catering to various business sizes and needs.
Is SAP Commerce Cloud legit?
Yes, SAP Commerce Cloud is a legitimate and robust e-commerce platform known for its scalability and customization options. It's particularly well-suited for large businesses with complex needs but can be costly and has a steep learning curve. Therefore, ensure it aligns with your specific requirements and resources.
How much does SAP Commerce Cloud cost?
SAP Commerce Cloud doesn't publicly disclose pricing. Contact their sales team for a custom quote based on your specific business needs and desired functionalities. Consider whether the product's value aligns with your budget.
Is SAP Commerce Cloud customer service good?
Customer reviews on SAP Commerce Cloud's customer service are mixed. While some users praise the helpfulness and ease of use for customer support, others report slow response times and inadequate troubleshooting documentation. Some find the platform easy to use and manage, while others mention it feels outdated.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.