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Oracle Commerce Cloud description
Oracle Commerce Cloud is a comprehensive e-commerce platform designed to support both large and small businesses selling to consumers (B2C) or other businesses (B2B). It offers tools to create online stores, manage products, handle orders, and interact with customers. The platform aims for flexibility, allowing businesses to tailor the software to their needs and integrate with other systems. Oracle Commerce Cloud stands out with its focus on providing a consistent and personalized buying journey across different channels. It promises scalability and reliability, making it suitable for businesses anticipating growth.
Who is Oracle Commerce Cloud best for
Oracle Commerce Cloud is a robust e-commerce platform ideal for large enterprises seeking a comprehensive solution. Users praise its flexible API and seamless integrations with other Oracle products but note difficulties with documentation and admin functionality. It offers personalization features and robust cloud infrastructure, making it suitable for businesses anticipating growth.
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Best fit for enterprise companies.
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Suitable for businesses in various industries.
Oracle Commerce Cloud features
| Supported Oracle Commerce Cloud allows tracking customer orders and their shipping details. |
| Supported Oracle Commerce Cloud personalizes using AI, customer data, and real-time insights. |
| Supported Oracle Commerce Cloud supports D2C webshops through its flexible, multi-channel platform and API-first architecture. |
Oracle Commerce Cloud reviews
We've summarised 25 Oracle Commerce Cloud reviews (Oracle Commerce Cloud G2 reviews) and summarised the main points below.
- Excellent customer service and fast response times.
- Easy-to-use interface with clear navigation.
- Flexible and extensible platform with a vast API and webhook library.
- Seamless integration with other Oracle CX products.
- Robust cloud platform with regular free upgrades.
- Difficult documentation to navigate.
- No integrated IDE, requiring external development and code versioning.
- Admin functionality needs improvement.
- Limited logging access for administrators.
- Lacks some desirable features like out-of-stock email alerts and self-serve returns.
- Skin changes can be challenging.
Oracle Commerce Cloud alternatives
Salesforce Commerce for B2CBetter rated by users. Has broader industry applicability. Growing faster than Oracle Commerce Cloud. Stronger focus on personalization and AI-driven experiences.Read more
BigCommerceBetter for users needing flexible payments and lower transaction fees. More suitable for businesses focused on manufacturing, retail, consumer goods, healthcare, wellness, pharma, automotive, aerospace, and defense. A strong Oracle Commerce Cloud competitor for those prioritizing headless commerce and easier website building.Read more
WixBetter for users seeking an easier-to-use and more affordable website builder. Wix is more focused on ease of implementation and offers a free plan. However, it has limitations in scalability and performance.Read more
SAP Commerce CloudBetter fit for larger enterprises needing customization and high transaction volumes. Stronger for software, telecommunications, and marketing industries. More scalable but potentially more complex and costly with a steeper learning curve.Read more
ShopifyBetter for users new to ecommerce due to ease of use. Has a larger app store and is growing faster. Lower ratings and more complaints about pricing though. A strong Oracle Commerce Cloud competitor.Read more
Oracle Commerce Cloud FAQ
What is Oracle Commerce Cloud and what does Oracle Commerce Cloud do?
Oracle Commerce Cloud is a scalable e-commerce platform for B2B and B2C businesses. It offers tools for online store creation, product management, order processing, and customer interaction. The platform is known for personalization and omnichannel consistency.
How does Oracle Commerce Cloud integrate with other tools?
Oracle Commerce Cloud integrates seamlessly with other Oracle CX products and offers a vast API and webhook library for connecting with external systems. This flexible architecture allows businesses to tailor integrations to their specific needs and connect with various tools.
What the main competitors of Oracle Commerce Cloud?
Top alternatives to Oracle Commerce Cloud include Salesforce Commerce Cloud, Shopify, BigCommerce, Sana Commerce Cloud, and SAP Commerce Cloud. These competitors offer similar e-commerce functionalities, catering to various business sizes and needs.
Is Oracle Commerce Cloud legit?
Oracle Commerce Cloud is a legitimate e-commerce platform offered by Oracle. It's a safe and reliable option for businesses seeking a scalable and personalized online store solution, though some users find the documentation challenging.
How much does Oracle Commerce Cloud cost?
I couldn't find pricing details for Oracle Commerce Cloud. Contact Oracle sales for a personalized quote to determine if the product's features and benefits are worth the cost.
Is Oracle Commerce Cloud customer service good?
Oracle Commerce Cloud's customer service receives positive feedback for its excellent support and quick responses. While helpful and readily available via chat and video calls, responses to inquiries may take a few days.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.