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Dukaan description
Dukaan is an e-commerce platform that helps businesses create and manage online stores. It offers a user-friendly interface, customizable themes, and various features like product management, order tracking, and marketing tools. Dukaan focuses on providing a fast and scalable solution for businesses of all sizes, from small startups to large enterprises. Its emphasis on speed, performance, and ease of use makes it a competitive option in the e-commerce platform market.
Who is Dukaan best for
Dukaan is a user-friendly e-commerce platform empowering businesses, particularly in India, to effortlessly create and manage online stores. Its mobile-first design and diverse integrations simplify operations. While praised for ease of use and affordability, users have noted concerns about customer support and pricing transparency.
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Best for small to medium-sized businesses.
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Ideal for e-commerce, retail, consumer goods, education, and media & entertainment.
Dukaan features
| Supported Dukaan allows building a website with a product catalog, including advanced features like variants and SKUs. |
| Supported Dukaan supports order tracking with notifications and tracking links for shipments. |
| Supported Dukaan allows creating and managing product catalogs, including advanced features like variants and SKUs. |
| Supported Dukaan supports product catalog management, including product details, categories, and pricing. |
| Supported Dukaan supports creating and managing product promotions, including discounts and banners. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Dukaan reviews
We've summarised 104 Dukaan reviews (Dukaan TrustPilot reviews, Dukaan Capterra reviews and Dukaan G2 reviews) and summarised the main points below.
- User-friendly interface for easy store setup and management.
- Mobile-first approach allows for convenient store operation.
- Wide range of integrations with payment gateways, shipping providers, and marketing tools.
- AI-powered tools for product descriptions and other tasks.
- Affordable pricing plans compared to competitors like Shopify.
- Poor customer support with slow response times, often relying on ineffective bots.
- Dynamic pricing model leads to unexpected costs and billing confusion.
- Limited customization options for store design and advanced features.
- Occasional technical issues, including website downtime and app bugs.
- Aggressive upselling tactics and misleading free trial offers.
Dukaan pricing
The commentary is based on 42 reviews from Dukaan Capterra reviews, Dukaan G2 reviews and Dukaan TrustPilot reviews.
Dukaan's pricing is a point of contention. While some praise its affordability for basic online stores, many find its subscription plans expensive, especially given the limited features, bugs, and poor customer support. Hidden costs and sudden price increases are also common complaints.
Users sentiment
Dukaan alternatives
EcwidBetter fit for businesses outside of India. Has a free plan. Higher rated on Glassdoor. Growing faster than Dukaan. Stronger customer support. More integrations with popular platforms. Broader industry applicability. Suitable Dukaan alternative or competitor.Read more
QPeBetter suited for businesses transitioning from offline sales. Has fewer features. Growing slower and has shrinking employee base. Higher rated by users.Read more
ShopifyBetter suited for larger businesses needing advanced features, broader industry applicability, and faster website traffic growth. However, user reviews are slightly lower. A strong Shopify alternative for established businesses.Read more
WixBetter for users seeking an all-in-one platform with website building capabilities. More established, with generally higher ratings. Users praise ease of use and customer service but dislike additional costs and slow loading times. A Dukaan alternative and competitor.Read more
Debutify ThemeBetter for users seeking ease of use and strong customer support. A Dukaan alternative, Debutify Theme offers more design flexibility with a drag-and-drop builder and add-ons, although users have reported performance issues and pricing concerns. It is rated higher than Dukaan.Read more
StoreHippoStoreHippo is growing faster and has better ratings. It offers multi-vendor marketplace features and multilingual storefronts.Read more
Dukaan FAQ
What is Dukaan and what does Dukaan do?
Dukaan is an e-commerce platform enabling businesses to create and manage online stores. It offers a user-friendly interface, customizable themes, and features like product management, order tracking, and marketing tools. Dukaan prioritizes speed and scalability for businesses of all sizes.
How does Dukaan integrate with other tools?
Dukaan offers a wide range of integrations with payment gateways like Razorpay and PayPal, shipping providers like Shiprocket, and marketing tools to enhance your online store's functionality. It also integrates with various other applications.
What the main competitors of Dukaan?
Alternatives to Dukaan include Shopify, Ecwid, QPe, StoreHippo, WooCommerce, and Sana Commerce Cloud. These competitors offer similar e-commerce functionalities such as online store creation, product management, and marketing tools. They cater to various business sizes and offer different pricing and feature sets.
Is Dukaan legit?
Dukaan's legitimacy is questionable due to conflicting user reviews. While some praise its user-friendly interface and affordability, others report poor customer support, unexpected costs, and limited customization. Thorough research is recommended before committing to Dukaan.
How much does Dukaan cost?
Unfortunately, pricing information for Dukaan is not available at this time. Contact Dukaan directly to inquire about pricing and determine if Dukaan is worth the investment for your needs.
Is Dukaan customer service good?
Dukaan's customer service receives negative feedback. Users report slow response times, unhelpful bot assistance, and unresolved issues. While some appreciate the customer care support, the overall sentiment towards Dukaan's customer service is unfavorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.