What is BigCommerce and what does BigCommerce do?

BigCommerce is a scalable e-commerce platform offering a comprehensive suite of tools to build and manage online stores. It caters to businesses of all sizes, providing features for both B2C and B2B selling, including customizable storefronts, robust SEO tools, and multi-channel selling capabilities. While known for flexibility and customization options, users note pricing can be a concern.

How does BigCommerce integrate with other tools?

BigCommerce integrates with numerous tools through its open API architecture. This includes ERP systems, marketing automation platforms, and CRM software, enhancing business operations and providing a unified commerce experience. It also supports various payment gateways and shipping providers.

What the main competitors of BigCommerce?

BigCommerce competes with other popular e-commerce platforms like Shopify, Salesforce Commerce (both B2B and B2C), and Oracle Commerce Cloud. Alternatives for specific niches include Cleverbridge for subscription management and Goflow for multi-marketplace sellers.

Is BigCommerce legit?

Yes, BigCommerce is a legitimate and popular eCommerce platform. It's known for its robust features, customization options, and strong SEO tools, making it a safe and reliable choice for businesses of all sizes, especially larger enterprises seeking advanced functionalities.

How much does BigCommerce cost?

BigCommerce offers four pricing plans: Standard ($29/month), Plus ($79/month), Pro ($299/month), and Enterprise (custom pricing). It's worth exploring to see which plan best fits your business needs and budget.

Is BigCommerce customer service good?

BigCommerce customer service receives mixed reviews. While many users praise the helpful and responsive support team, others have experienced unhelpful support agents and slow response times, especially with complex technical issues. Some find support good via chat and email.

BigCommerce

Name: BigCommerce
Rating: 4.2 (523 reviews)
Author: BigCommerce

Website LinkedIn Twitter

Company health

Employee growth

5% decrease in the last year

Web traffic

1% decrease in the last quarter

Financing

January 2018 - $224M

Ratings

4.2/5

(530)

4.4/5

(263)

1.4/5

(20)

4.0/5

(430)

BigCommerce description

BigCommerce is a popular e-commerce platform designed for businesses of all sizes, though its advanced features are particularly attractive to larger businesses. It offers a comprehensive suite of tools to build and manage your online store, including features for both B2C and B2B selling. BigCommerce stands out for its flexibility and open approach, allowing extensive customization and integration with other business systems. The platform promises reliability, scalability, and robust security to support business growth.

Who is BigCommerce best for

BigCommerce is a powerful ecommerce platform ideal for growing businesses seeking a customizable and scalable solution. Users praise its intuitive interface and robust SEO tools, but some find the pricing model complex and advanced features require third-party apps. It's best for businesses looking for flexibility and extensive customization options.

Best for small, mid-sized, and large businesses.
Ideal for retail, ecommerce, consumer goods, and more.

BigCommerce features

Type in the name of the feature or in your own words tell us what you need

Supported

BigCommerce supports multi-site, multi-language, and multi-currency, enabling localized customer experiences.

Supported

BigCommerce supports self-service features like custom catalogs, price lists, quotes, and ERP integrations.

Supported

BigCommerce supports D2C webshops, multi-channel selling, and CMS integration with SEO tools.

Supported

BigCommerce supports headless B2B commerce and offers APIs for cart, checkout, catalog, and more.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative

-0.6

Customer Service

Neutral

+0.1

Ease of Use

Rather positive

+0.59

Reliability and Performance

Rather positive

+0.33

Ease of Implementation

Rather positive

+0.33

Scalability

Neutral

-0.08

BigCommerce reviews

We've summarised 806 BigCommerce reviews (BigCommerce Software Advice reviews, BigCommerce GetApp reviews, BigCommerce TrustPilot reviews, BigCommerce Capterra reviews and BigCommerce G2 reviews) and summarised the main points below.

Pros of BigCommerce

Intuitive and user-friendly interface for managing products and orders.
Extensive customization options for themes and storefront design.
Robust SEO tools and features to enhance online visibility.
Excellent customer support with responsive and helpful representatives.

Cons of BigCommerce

Pricing tiers can be expensive and increase quickly with sales volume.
Limited native integrations require reliance on third-party apps for advanced features, which can become costly.
Difficulties with product variant setup for complex products.
Mobile app functionality is limited.

BigCommerce pricing

The commentary is based on 108 reviews from BigCommerce Capterra reviews, BigCommerce G2 reviews, BigCommerce GetApp reviews, BigCommerce Software Advice reviews and BigCommerce TrustPilot reviews.

BigCommerce reviews frequently mention pricing concerns. While some users appreciate the platform's value and comprehensive features, others find the tiered pricing structure and add-on costs for advanced features expensive, especially for small businesses or those with tight margins. Unexpected price increases and sales volume limits are also common complaints.

Users sentiment

Rather negative

-0.6

See the BigCommerce pricing page.

BigCommerce alternatives

Salesforce Commerce for B2C

Better for small businesses and those seeking a personalized, data-driven approach. Stronger Salesforce integration, but potentially more complex and costly with a steeper learning curve. Has more momentum in its employee growth. A Salesforce Commerce for B2C alternative to consider.
Read more
bigcommerce vs Shopify
Better for smaller businesses and beginners. Has more momentum based on employee growth. Lower average rating on Glassdoor. Users appreciate the ease of use and app store. Users mention high fees and limited customization.
Read more
Shopware

Better fit for small businesses. Open-source with extensive customization. Strong European presence. Offers AI-powered features and immersive shopping experiences. Consider if plugin costs are acceptable. BigCommerce alternative.
Read more
Kibo Commerce

More focused on mid-sized and larger businesses. Grows faster than BigCommerce. Offers POS system integration and backorder management. Pricier and potentially less intuitive than BigCommerce. Better for retail and consumer goods. A BigCommerce competitor and alternative.
Read more
PrestaShop

Better suited for smaller businesses. Open-source and free to use, offering a large, active community. Highly customizable but modules and themes can be expensive. Slower backend performance, especially with large catalogs. A PrestaShop alternative for those prioritizing cost-effectiveness and flexibility.
Read more
ShopWired

Better fit for smaller businesses, especially in the UK. ShopWired is growing slower and offers a more cost-effective solution with reliable uptime. However, it has fewer integrations and less design flexibility. It is a good BigCommerce alternative.
Read more

BigCommerce FAQ

What is BigCommerce and what does BigCommerce do?

BigCommerce is a scalable e-commerce platform offering a comprehensive suite of tools to build and manage online stores. It caters to businesses of all sizes, providing features for both B2C and B2B selling, including customizable storefronts, robust SEO tools, and multi-channel selling capabilities. While known for flexibility and customization options, users note pricing can be a concern.
How does BigCommerce integrate with other tools?

BigCommerce integrates with numerous tools through its open API architecture. This includes ERP systems, marketing automation platforms, and CRM software, enhancing business operations and providing a unified commerce experience. It also supports various payment gateways and shipping providers.
What the main competitors of BigCommerce?

BigCommerce competes with other popular e-commerce platforms like Shopify, Salesforce Commerce (both B2B and B2C), and Oracle Commerce Cloud. Alternatives for specific niches include Cleverbridge for subscription management and Goflow for multi-marketplace sellers.
Is BigCommerce legit?

Yes, BigCommerce is a legitimate and popular eCommerce platform. It's known for its robust features, customization options, and strong SEO tools, making it a safe and reliable choice for businesses of all sizes, especially larger enterprises seeking advanced functionalities.
How much does BigCommerce cost?

BigCommerce offers four pricing plans: Standard ($29/month), Plus ($79/month), Pro ($299/month), and Enterprise (custom pricing). It's worth exploring to see which plan best fits your business needs and budget.
Is BigCommerce customer service good?

BigCommerce customer service receives mixed reviews. While many users praise the helpful and responsive support team, others have experienced unhelpful support agents and slow response times, especially with complex technical issues. Some find support good via chat and email.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.