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Qualaroo description
Qualaroo is a user feedback software that helps businesses understand why their customers behave in a certain way. It allows you to create surveys and target specific users on your website or app with questions at crucial points in their journey. Qualaroo provides analytics, including sentiment analysis, to help you interpret the feedback and make informed decisions. It's easy to use, integrates with other business tools, and prides itself on excellent customer support.
Who is Qualaroo best for
Qualaroo is user feedback software ideal for small to mid-sized businesses with a strong online presence. It helps understand customer behavior with targeted surveys, providing real-time feedback and analysis. Users praise its advanced targeting and insightful reporting. However, some find the customization options limited and the pricing high.
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Best for small to mid-sized businesses.
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Suitable for businesses with a strong online presence.
Qualaroo features
| Supported Qualaroo allows businesses to embed pop-up surveys on their websites. |
| Supported Qualaroo uses AI to analyze open-ended survey responses for actionable insights. |
| Supported Surveys can be embedded directly into websites using Qualaroo. |
| Supported Qualaroo supports in-product surveys to collect feedback directly within the product. |
| Supported Qualaroo supports branching logic, allowing dynamic survey flows based on user input. |
| Supported Qualaroo allows targeting feedback to specific customer segments. |
Qualaroo reviews
We've summarised 46 Qualaroo reviews (Qualaroo G2 reviews) and summarised the main points below.
- Advanced targeting options allow for precise user segmentation and personalized surveys.
- Real-time feedback analysis and reporting provide actionable insights.
- Easy-to-use templates simplify survey creation.
- Excellent customer support is responsive and helpful.
- Seamless integration with other tools, such as Google Analytics.
- Surveys can be difficult to customize, both technically and visually.
- Dashboard UI could be improved for easier navigation and more nuanced filtering.
- Limited design customization for surveys, including limited color palettes.
- Advanced features, such as skip logic and branching, are lacking in the survey builder.
- Pricing can be expensive, especially for advanced features like sentiment analysis.
Qualaroo pricing
The commentary is based on 4 reviews from Qualaroo G2 reviews.
Qualaroo's pricing is considered high by some users, especially given reported technical issues and customer service problems. However, others find it affordable and a good value for the features offered, particularly its Google Analytics integration.
Users sentiment
See the Qualaroo pricing page.
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Qualaroo has a free plan.
Free
50 responses/forever free (includes 500 emails sends & 10k pageviews)
Business
$19.99 per 100 responses/month (5000 email sends and 100k pageviews) $239.88 billed annually/1200 responses
Qualaroo alternatives
ScreebBetter implementation process and customer service. A Qualaroo alternative focused on SaaS and suitable for a broad range of industries.Read more
Qualtrics CoreXMBetter for enterprise customers. Caters to more industries including retail, healthcare, finance, education, and professional services. Has more momentum.Read more
Verint Voice of the CustomerBetter for contact centers and enterprise feedback management. Excellent customer support and robust reporting features are noted by users. A Qualaroo alternative for mid-size and large businesses.Read more
JiraBetter for project documentation and task management. More suitable for software development teams and project managers.Read more
SprigBetter for product experience management with session recordings and heatmaps. Sprig is growing faster and offers in-app feedback modules and real-time survey results. It is easier to use, but lacks customization and has pricing concerns. A strong Qualaroo competitor for product teams.Read more
QwaryBetter for a wider range of industries and has more momentum. A Qualaroo competitor and alternative, it offers more modern survey designs and versatile question types, including video.Read more
Qualaroo FAQ
What is Qualaroo and what does Qualaroo do?
Qualaroo is user feedback software that helps businesses understand customer behavior. It allows you to create targeted surveys on your website or app, providing analytics and sentiment analysis to inform decisions. It's easy to use and integrates with other business tools.
How does Qualaroo integrate with other tools?
Qualaroo integrates seamlessly with other business tools, including Google Analytics, to provide a comprehensive view of customer behavior and feedback. This allows for a streamlined workflow and enhanced data analysis.
What the main competitors of Qualaroo?
Qualaroo competes with other user feedback platforms like Qualtrics CoreXM, Screeb, and Sprig. Microsoft Forms and Voiceform are also alternatives for collecting user input. While Jira doesn't specialize in feedback, it can be used for tracking user issues.
Is Qualaroo legit?
Yes, Qualaroo is a legitimate user feedback software. It's known for advanced targeting and real-time feedback analysis, though some users find customization and pricing challenging. For more info, visit Qualaroo's website.
How much does Qualaroo cost?
Qualaroo's pricing includes a free plan for 50 responses and a Business plan at $19.99 per 100 responses monthly. The Business plan is also available with annual billing for $239.88, offering a discounted rate. A white-label add-on is available for $300/year. Is Qualaroo worth it for your business? The free plan allows you to test its product capabilities.
Is Qualaroo customer service good?
Qualaroo's customer service receives mixed reviews. While some praise the helpful and professional support, others have experienced unresponsive agents and unresolved technical issues, leading to dissatisfaction and refund requests.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.