Last updated on
Company health
Ratings
parcelLab description
parcelLab is a software platform designed to help businesses enhance their customers' post-purchase experience. It provides tools to personalize order tracking, manage returns, and communicate shipping updates effectively. parcelLab aims to reduce customer inquiries, decrease returns, and boost brand loyalty through proactive and personalized communication throughout the delivery process. Over 800 brands globally, including major names like IKEA and H&M, use parcelLab to manage their post-purchase experience and optimize their shipping operations.
Who is parcelLab best for
ParcelLab is a post-purchase experience platform for online retailers. It offers order tracking, shipping updates, and returns management, aiming to reduce customer inquiries and boost brand loyalty. Users praise its ease of use and comprehensive reporting, while some note that the delivered status could be clearer and technical support response times could be faster. ParcelLab helps create a more transparent and engaging delivery experience.
-
Best for small to medium-sized businesses.
-
Ideal for e-commerce and retail businesses.
parcelLab features
| Supported ParcelLab offers order tracking and proactive customer communication about shipments. |
| Supported ParcelLab sends shipping notifications via email, SMS, and push notifications. |
| Supported ParcelLab supports return status tracking for customers and merchants. |
| Supported ParcelLab offers branded tracking pages, enhancing customer experience and brand consistency. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
parcelLab reviews
We've summarised 84 parcelLab reviews (parcelLab G2 reviews) and summarised the main points below.
- Easy to navigate and use, minimal training required.
- Effective parcel tracking, providing reliable information.
- Comprehensive and customizable reports and metrics.
- Quick message adaptation and customization, useful for emergencies.
- Seamless Shopify integration with good technical support.
- Delivered status lacks clarity, not specifying customer or carrier delivery.
- Lack of support for multiple languages.
- Slow technical support response times.
- User manuals not updated fast enough with new features.
- Analytics dashboard design feels outdated.
parcelLab pricing
The commentary is based on 10 reviews from parcelLab G2 reviews.
ParcelLab's pricing is considered affordable and valuable, especially given its enterprise-level features. One review highlighted the all-in-one pricing model as a significant advantage compared to competitors that charge extra for features like estimated delivery dates. While no specific pricing details are mentioned, the overall sentiment is positive regarding cost-effectiveness.
Users sentiment
parcelLab alternatives
NarvarBetter for large retailers. Has faster website and employee growth momentum. More positive customer service feedback but some report performance and backend usability issues. A parcelLab competitor and alternative.Read more
AfterShipBetter suited for businesses using many different shipping carriers. Has broader industry coverage including healthcare, finance, and manufacturing. More established, with significantly more reviews and higher website traffic growth. Users appreciate the extensive carrier integrations and customer support. However, SMS notifications are expensive.Read more
Loop ReturnsMore focused on growing ecommerce businesses. Has a lower average rating and is growing slower. Users report difficulty tracking returned items within Shopify.Read more
Descartes MacroPointBetter for freight brokers, shippers, and carriers needing real-time shipment visibility. Wider carrier network and system integration capabilities. A parcelLab competitor focused on supply chain visibility.Read more
WISMOlabsBetter fit for Healthcare, Retail, Consumer Goods, Manufacturing, and Media & Entertainment industries. Has a free plan. Showing less momentum. parcelLab alternative. WISMOlabs competitor.Read more
DesktopShipperBetter for businesses focused on streamlining logistics with cloud-based, downloadable, and API options. More suitable for retail and consumer goods companies. Easier to use, according to user reviews. parcelLab alternative. parcelLab competitor.Read more
parcelLab FAQ
What is parcelLab and what does parcelLab do?
parcelLab is a post-purchase experience platform for e-commerce businesses. It offers personalized order tracking, automated shipping updates, and streamlined returns management. This improves customer communication, reduces inquiries, and builds brand loyalty. Used by over 800 brands globally, including IKEA and H&M.
How does parcelLab integrate with other tools?
parcelLab integrates seamlessly with Shopify and offers a robust API for connecting with other platforms. It supports various communication channels like email, SMS, and push notifications for streamlined updates. This ensures efficient data flow and enhances the customer experience.
What the main competitors of parcelLab?
Alternatives to parcelLab include WISMOlabs, Shippeo, ShipStation, and Narvar. These platforms offer similar functionalities, such as order tracking, shipping updates, and returns management. For broader supply chain visibility, consider Descartes MacroPoint.
Is parcelLab legit?
Yes, parcelLab is a legitimate software platform used by major brands like IKEA and H&M. It offers robust features for order tracking, personalized shipping notifications, and return management, enhancing the post-purchase experience and building brand loyalty. Reviews highlight its ease of use and comprehensive reporting capabilities.
How much does parcelLab cost?
I couldn't find pricing details for parcelLab. Contact parcelLab directly to discuss pricing and determine if its features are worth the investment for your needs.
Is parcelLab customer service good?
ParcelLab's customer service receives positive feedback, with users highlighting the knowledgeable and responsive support team. Customers mention the team's proactive approach and willingness to help resolve issues efficiently. However, some users have noted that response times can be slow and documentation could be improved.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.