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DesktopShipper description
DesktopShipper is a shipping software solution for e-commerce businesses and logistics providers. It offers cloud-based, downloadable, and API options to manage and streamline shipping processes. Through DesktopShipper, businesses can compare rates across various carriers, automate shipping tasks, and integrate with popular online marketplaces. Its focus on flexibility and automation aims to reduce costs, improve efficiency, and enhance customer satisfaction.
Who is DesktopShipper best for
DesktopShipper is a shipping software designed for small e-commerce businesses looking to streamline their shipping processes. It offers real-time rate comparisons, automated shipping rules, and centralized tracking. Users praise its user-friendly interface and excellent customer support, while some have noted occasional bugs and limited international shipping customization. DesktopShipper helps reduce costs and improve customer satisfaction through automation and efficiency.
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Best for small businesses.
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Ideal for e-commerce and retail businesses.
DesktopShipper features
| Supported DesktopShipper supports rate shopping to compare carrier rates in real time. |
| Supported DesktopShipper allows printing shipping labels, including custom ones. |
| Supported DesktopShipper, now ShipWise, offers real-time rate comparisons from multiple carriers. |
| Supported DesktopShipper generates shipping labels for various carriers, including FedEx. |
| Supported DesktopShipper automates shipping, manages orders from multiple channels, prints bulk labels, and tracks shipments. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
DesktopShipper reviews
We've summarised 73 DesktopShipper reviews (DesktopShipper GetApp reviews, DesktopShipper Capterra reviews and DesktopShipper G2 reviews) and summarised the main points below.
- Excellent and responsive customer support.
- User-friendly interface and easy setup.
- Automated shipping rules and centralized tracking.
- Cost-effective and improves customer satisfaction.
- Real-time tracking and automated notifications.
- Search functionality is slow and glitchy.
- Occasional bugs require restarting the software.
- Difficulty voiding labels and modifying order IDs.
- Limited customization for international shipping labels.
- Older order data deletion after a certain time.
DesktopShipper pricing
The commentary is based on 6 reviews from DesktopShipper Capterra reviews and DesktopShipper GetApp reviews.
DesktopShipper's pricing is generally viewed as cost-effective and justifiable, offering considerable value for its robust features and automation capabilities, especially for high-volume shippers. However, one user found it costly compared to other shipping software options.
Users sentiment
DesktopShipper alternatives
EnviaOffers cash on delivery services and integrates with over 100 carriers, including UPS and USPS for domestic and international shipping. However, users report frequent issues with customer service, lost packages, and unexpected charges. Envia has more momentum than DesktopShipper.Read more
FedEx Ship ManagerBetter for larger businesses needing high-volume shipping management. Focuses on FedEx services and integrations for streamlined shipping and reporting. Wider industry applicability. Has more momentum.Read more
StarshipitBetter for manufacturing and healthcare. Has address auto-correction and automated customs documentation. Growing faster than DesktopShipper. Provides shipping performance reporting.Read more
Descartes ShipRushBetter for high-volume shippers. A DesktopShipper alternative focused on US-based growing businesses. Offers branded tracking and packing slips. Performance reliability is lower.Read more
Descartes MacroPointBetter for real-time shipment visibility across the supply chain. A DesktopShipper alternative geared towards freight brokers, shippers, and carriers. Focuses on freight tracking and predictive ETA, unlike DesktopShipper's emphasis on e-commerce shipping and logistics.Read more
eHubBetter suited for 3PLs with its lead generation network. Offers order and billing management features. eHub is growing faster than DesktopShipper.Read more
DesktopShipper FAQ
What is DesktopShipper and what does DesktopShipper do?
DesktopShipper (now ShipWise) is a shipping software for e-commerce businesses and logistics providers. It offers cloud-based, downloadable, and API solutions to manage shipping processes, compare carrier rates, automate tasks like label printing, and integrate with online marketplaces. It's known for its user-friendly interface and focus on automation.
How does DesktopShipper integrate with other tools?
DesktopShipper integrates with popular online marketplaces and offers cloud-based, downloadable, and API options. This allows for flexible integration with various e-commerce platforms and other business tools to streamline shipping and order fulfillment.
What the main competitors of DesktopShipper?
Alternatives to DesktopShipper include FedEx Ship Manager, Envia, ShipStation, Starshipit, eHub, and Descartes ShipRush. These competitors offer similar features such as rate shopping, label printing, and e-commerce integrations, catering to businesses of various sizes and shipping needs.
Is DesktopShipper legit?
DesktopShipper (now ShipWise) appears legitimate with generally positive ratings (4.6/5 on Capterra). Users praise its ease of use, cost-effectiveness, and automated features. However, some report issues with search functionality and occasional bugs.
How much does DesktopShipper cost?
I couldn't find pricing details for DesktopShipper. For the most current pricing information, it's best to check their website directly. This will give you accurate details about whether DesktopShipper is worth the investment for your needs.
Is DesktopShipper customer service good?
DesktopShipper receives positive feedback for its customer support. Users highlight the helpful and responsive support team readily available to resolve issues quickly and efficiently, often going the extra mile to ensure satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.