What is FedEx Ship Manager and what does FedEx Ship Manager do?

FedEx Ship Manager is a web-based shipping software for businesses to manage their shipping needs. It allows users to print labels, track packages, manage shipping history, and control employee shipping activity. It is suitable for businesses of all sizes, but its robust features make it particularly well-suited for midsize to large companies.

How does FedEx Ship Manager integrate with other tools?

FedEx Ship Manager integrates with other FedEx tools for a streamlined workflow. It offers Shipping Administration for centralized management of employee shipping activity, including setting restrictions and generating reports. More details on specific integrations are limited.

What the main competitors of FedEx Ship Manager?

ShipStation, Shiptheory, GoComet, Freightview, and DesktopShipper are the main FedEx Ship Manager alternatives. These competitors offer similar features like multi-carrier integration, label printing, and shipment tracking, often with a focus on e-commerce businesses.

Is FedEx Ship Manager legit?

FedEx Ship Manager is a legitimate software offered by FedEx. However, user reviews on Trustpilot are low, citing issues with customer service, delivery mishaps, and inaccurate tracking. Consider exploring alternative shipping solutions if these are critical concerns.

How much does FedEx Ship Manager cost?

I cannot find pricing information for FedEx Ship Manager. Contact FedEx directly to determine if FedEx Ship Manager is worth the investment for your shipping needs.

Is FedEx Ship Manager customer service good?

FedEx Ship Manager's customer service receives overwhelmingly negative feedback. Users report significant difficulties contacting support, unhelpful automated systems, and unresolved issues. While some mention positive experiences, the prevalent sentiment points to considerable room for improvement.

FedEx Ship Manager

Website LinkedIn Twitter

Company health

Employee growth

185% increase in the last year

Ratings

4.5/5

(85)

4.3/5

(38)

1.3/5

(45)

3.5/5

(36164)

FedEx Ship Manager description

FedEx Ship Manager is a web-based shipping software that allows businesses to manage their shipping needs from any location with internet access. With FedEx Ship Manager, you can print shipping labels, track packages, and manage your shipping history. It also offers features like Shipping Administration, which allows businesses to centrally manage employee shipping activity, including setting shipping restrictions and generating reports. While beneficial for any size business, its ability to manage high-volume shipping and user permissions makes it particularly suitable for midsize to large companies.

Who is FedEx Ship Manager best for

FedEx Ship Manager is a web-based shipping platform ideal for midsize to large businesses. Users praise its ease of use and shipping tools but dislike inconsistent delivery and customer service issues. It offers multi-user access, label printing, and user group management.

Best for midsize to large businesses needing centralized, high-volume shipping management.
Suitable for many industries, including Healthcare, Finance, Retail, and Manufacturing.

FedEx Ship Manager features

Type in the name of the feature or in your own words tell us what you need

Supported

FedEx Ship Manager supports printing shipping labels.

Supported

FedEx Ship Manager supports multiple users with controlled access and permissions.

Supported

User groups can be created and managed within FedEx Ship Manager.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Strongly negative

-0.91

Ease of Use

Neutral

+0

Reliability and Performance

Strongly negative

-0.9

FedEx Ship Manager reviews

We've summarised 167 FedEx Ship Manager reviews (FedEx Ship Manager GetApp reviews, FedEx Ship Manager TrustPilot reviews, FedEx Ship Manager Capterra reviews and FedEx Ship Manager G2 reviews) and summarised the main points below.

Pros of FedEx Ship Manager

Shipping is generally fast and reliable when it works correctly.
Easy to use online interface for creating and printing labels, scheduling pickups, and tracking packages.
Helpful and readily available customer support in some cases.
Discounts and rewards programs for frequent shippers.
Convenient online tools for managing shipments and tracking.

Cons of FedEx Ship Manager

Packages frequently misdelivered or left in unsafe locations.
Poor customer service: difficult to reach a live agent, unhelpful automated system.
Inaccurate delivery status updates and misleading notifications.
Drivers often fail to follow delivery instructions or locate addresses correctly.
Unclear and unexpected customs/brokerage fees.

FedEx Ship Manager pricing

The commentary is based on 17 reviews from FedEx Ship Manager Capterra reviews, FedEx Ship Manager G2 reviews, FedEx Ship Manager GetApp reviews and FedEx Ship Manager TrustPilot reviews.

FedEx Ship Manager offers convenient shipping and tracking, but reviews suggest its pricing can be higher than competitors like USPS or UPS. While some users find value in the service, others note the need to negotiate rates for competitive pricing. Several reviews mention the importance of comparing prices before shipping with FedEx.

Users sentiment

Strongly negative

-1

FedEx Ship Manager alternatives

fedex-ship-manager vs Upstart
Better for lending and loan management. More focused on finance. Caters to lenders and borrowers. Has slower momentum.
Read more
ShipKaro

Better for e-commerce businesses in India. Offers discounted shipping rates from multiple providers across 20,000+ locations. Has significantly more momentum than FedEx Ship Manager.
Read more
Yext

Better for managing online presence across various platforms. More suitable for businesses with multiple locations, especially franchises. Focuses on digital presence management, not shipping and logistics.
Read more
ShipStation

Better suited for e-commerce businesses needing discounted shipping rates and broad marketplace integrations. A FedEx Ship Manager competitor and alternative, it offers a user-friendly interface but has some reported connection and syncing issues.
Read more
Shiptheory

Better for small to mid-sized businesses needing streamlined shipping. Highly rated for customer support and ease of use. Integrates with DHL and UPS. A FedEx Ship Manager competitor and alternative.
Read more
DesktopShipper

Better ease of use. Caters to e-commerce businesses and logistics providers. Offers cloud-based, downloadable, and API options.
Read more

FedEx Ship Manager FAQ

What is FedEx Ship Manager and what does FedEx Ship Manager do?

FedEx Ship Manager is a web-based shipping software for businesses to manage their shipping needs. It allows users to print labels, track packages, manage shipping history, and control employee shipping activity. It is suitable for businesses of all sizes, but its robust features make it particularly well-suited for midsize to large companies.
How does FedEx Ship Manager integrate with other tools?

FedEx Ship Manager integrates with other FedEx tools for a streamlined workflow. It offers Shipping Administration for centralized management of employee shipping activity, including setting restrictions and generating reports. More details on specific integrations are limited.
What the main competitors of FedEx Ship Manager?

ShipStation, Shiptheory, GoComet, Freightview, and DesktopShipper are the main FedEx Ship Manager alternatives. These competitors offer similar features like multi-carrier integration, label printing, and shipment tracking, often with a focus on e-commerce businesses.
Is FedEx Ship Manager legit?

FedEx Ship Manager is a legitimate software offered by FedEx. However, user reviews on Trustpilot are low, citing issues with customer service, delivery mishaps, and inaccurate tracking. Consider exploring alternative shipping solutions if these are critical concerns.
How much does FedEx Ship Manager cost?

I cannot find pricing information for FedEx Ship Manager. Contact FedEx directly to determine if FedEx Ship Manager is worth the investment for your shipping needs.
Is FedEx Ship Manager customer service good?

FedEx Ship Manager's customer service receives overwhelmingly negative feedback. Users report significant difficulties contacting support, unhelpful automated systems, and unresolved issues. While some mention positive experiences, the prevalent sentiment points to considerable room for improvement.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.