Last updated on
Company health
Ratings
ShipStation description
ShipStation is a popular shipping software designed for ecommerce businesses of all sizes. It helps you manage orders, compare shipping rates, print labels, and track shipments, all from one central location. ShipStation integrates with major carriers like UPS, USPS, FedEx, and DHL, as well as popular marketplaces like Amazon, eBay, and Shopify. It offers significant discounts on shipping rates and helps streamline your fulfillment process, saving you time and money. ShipStation is known for its user-friendly interface, extensive integrations, and automation features that simplify complex shipping tasks.
Who is ShipStation best for
ShipStation is a user-friendly shipping software ideal for e-commerce businesses of all sizes. It simplifies shipping and fulfillment with features like multi-carrier support, discounted rates, and automated label printing. Users praise its intuitive interface and integrations, while some note occasional syncing issues and recent pricing changes. ShipStation helps streamline shipping, saving time and money.
-
Ideal for small, medium, and large ecommerce businesses.
-
Best fit for E-commerce, Retail, Consumer Goods, Transportation & Logistics, and other related industries.
ShipStation features
| Supported ShipStation allows generating shipping labels for various carriers like FedEx and UPS. |
| Supported ShipStation offers a customizable branded tracking page for shipments. |
| Supported ShipStation allows tracking shipment status for different carriers. |
| Supported ShipStation supports multiple shipping carriers, allowing for rate comparisons and automation. |
| Supported ShipStation automates shipping, manages orders, tracks shipments, and handles returns. |
| Supported ShipStation supports printing shipping labels directly, via PDF download, or using ShipStation Connect. |
| Supported ShipStation offers rate shopping with its Rate Shopper feature. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ShipStation reviews
We've summarised 1523 ShipStation reviews (ShipStation Software Advice reviews, ShipStation GetApp reviews, ShipStation TrustPilot reviews, ShipStation Capterra reviews and ShipStation G2 reviews) and summarised the main points below.
- User-friendly interface makes it easy to learn and use.
- Wide range of integrations with major carriers and marketplaces streamlines order fulfillment.
- Significant discounts on shipping rates compared to retail prices.
- Batch printing and automation rules save time and improve efficiency.
- Customizable packing slips, labels, and tracking pages enhance branding and customer experience.
- ShipStation Connect frequently disconnects and requires re-authentication or restarting to print labels.
- Reporting features for multi-package shipments need improvement.
- Recent pricing changes, including upcharges for using own carrier accounts, are unpopular.
- Occasional syncing issues between ShipStation and e-commerce platforms require manual intervention.
- Customer support responsiveness is inconsistent, with long wait times and limited phone support for lower-tier plans.
ShipStation pricing
The commentary is based on 254 reviews from ShipStation Capterra reviews, ShipStation G2 reviews, ShipStation GetApp reviews and ShipStation Software Advice reviews.
ShipStation's pricing is generally considered competitive, especially for its discounted USPS and UPS rates. However, many users express frustration with price increases, particularly regarding fees for using your own carrier accounts and for accessing certain features. Some find the tiered pricing structure confusing and limiting, particularly for lower-volume shippers.
Users sentiment
See the ShipStation pricing page.
ShipStation alternatives
shipstation vs FreightviewBetter for freight management, especially LTL and truckload. A strong ShipStation competitor for businesses focused on freight shipping and analysis.Read more
CarriyoMore focused on delivery management and integrations with a vast network of delivery services. Has significantly more momentum than ShipStation. Caters particularly to businesses operating in the Middle East.Read more
Cin7 OmniBetter for managing complex inventory for mid-sized to enterprise-level businesses. Built-in EDI integration simplifies transactions with large retailers. Has more momentum than ShipStation. More suitable for retail and consumer goods. However, users report slower customer support and occasional bugs.Read more
shipstation vs ShippingEasyBetter for retail businesses. A strong ShipStation competitor for smaller businesses due to the free starter plan.Read more
EasyshipBetter for international shipping and dropshipping. Has a free plan. More suitable for retail and consumer goods. ShipStation alternative; Easyship competitor.Read more
DesktopShipperBetter ease of use. A strong ShipStation competitor for businesses focused on retail. More positive user reviews regarding customer support.Read more
ShipStation FAQ
What is ShipStation and what does ShipStation do?
ShipStation is a shipping software for ecommerce businesses. It helps manage orders, compare shipping rates across major carriers like UPS, FedEx, and USPS, print labels, and track shipments, all within a single platform. It integrates with popular marketplaces like Amazon and Shopify, helping streamline order fulfillment and reduce shipping costs.
How does ShipStation integrate with other tools?
ShipStation integrates with major shipping carriers like UPS, USPS, FedEx, and DHL. It also connects with popular ecommerce platforms such as Amazon, eBay, and Shopify, streamlining order fulfillment and shipping management.
What the main competitors of ShipStation?
ShipStation's main competitors include ShippingEasy, Easyship, and DesktopShipper, all offering similar features like multi-carrier integration, discounted rates, and streamlined shipping management for e-commerce businesses. Cin7 Omni and Freightview cater to larger businesses with more complex shipping needs.
Is ShipStation legit?
Yes, ShipStation is a legitimate shipping software used by many e-commerce businesses. It offers various features like order management, discounted shipping rates, and label printing. While generally well-regarded for its ease of use and integrations, some users have reported issues with ShipStation Connect and customer support.
How much does ShipStation cost?
ShipStation pricing information is not available. Whether ShipStation is worth it depends on your specific shipping needs and budget. Contact ShipStation for product pricing details.
Is ShipStation customer service good?
ShipStation's customer service receives mixed reviews. While some users praise the helpful and knowledgeable support staff, others express frustration with inconsistent responsiveness, long wait times, and limited phone support for lower-tier plans. The support chat has also been reported as unhelpful at times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.