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Cin7 Omni description
Cin7 Omni is a cloud-based software designed for mid-sized to enterprise-level businesses that need to manage complex inventory and sales across multiple channels. It combines inventory management, order management, and warehouse management into a single platform. Cin7 Omni stands out with its built-in EDI integration, simplifying transactions with large retailers. It offers real-time inventory visibility, automated order fulfillment, and seamless connections with popular e-commerce platforms and marketplaces like Amazon and Shopify. Cin7 Omni promises to streamline operations and reduce manual tasks, helping businesses scale efficiently.
Who is Cin7 Omni best for
Cin7 Omni is a cloud-based inventory, order, and warehouse management solution designed for businesses with complex operations. Users praise its real-time inventory visibility and EDI integration. However, some have reported slow customer support and occasional bugs. Cin7 Omni helps streamline operations, but potential users should be aware of these potential drawbacks.
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Best for small, mid-sized, and large businesses.
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Ideal for retail, consumer goods, and manufacturing.
Cin7 Omni features
| Supported Cin7 Omni supports multi-location inventory management, but some integrations may have issues. |
| Supported Cin7 Omni automates order fulfillment, manages orders from multiple channels, tracks shipments, and integrates with shipping providers for carrier selection and tax management. |
| Supported Cin7 Omni offers real-time inventory tracking for live views of stock levels. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Cin7 Omni reviews
We've summarised 680 Cin7 Omni reviews (Cin7 Omni GetApp reviews, Cin7 Omni Software Advice reviews, Cin7 Omni TrustPilot reviews, Cin7 Omni Capterra reviews and Cin7 Omni G2 reviews) and summarised the main points below.
- Real-time inventory visibility across multiple locations and channels.
- Built-in EDI integration simplifies transactions with major retailers.
- Comprehensive reporting features offer valuable business insights.
- Customizable to suit specific business needs and workflows.
- Customer support is extremely slow, often requiring over a week for a response.
- Frequent bugs and glitches disrupt operations, especially stock discrepancies between branches.
- EDI integrations can be problematic and require extensive troubleshooting.
- Pricing has increased significantly for existing users, sometimes doubling within a year.
Cin7 Omni pricing
The commentary is based on 48 reviews from Cin7 Omni Capterra reviews, Cin7 Omni G2 reviews, Cin7 Omni GetApp reviews, Cin7 Omni Software Advice reviews and Cin7 Omni TrustPilot reviews.
Cin7 Omni's pricing is a recurring concern. While some users find it a good value, many cite frequent price hikes, especially after the DEAR systems acquisition. Several users feel the current pricing doesn't justify the software's bugs and lacking customer support. Others mention expensive onboarding and "premium" support costs.
Users sentiment
See the Cin7 Omni pricing page.
Cin7 Omni alternatives
Finale InventoryBetter fit for small to medium sized businesses focused on ecommerce and retail. A Cin7 Omni competitor and alternative, it offers easier implementation and generally positive user reviews regarding usability and customer support. However, the mobile app has limitations, and API documentation is lacking.Read more
cin7-omni vs Katana Cloud InventoryBetter for small to medium manufacturers, wholesalers, and retailers. Provides a more affordable and user-friendly experience but with fewer customization options. Cin7 Omni alternative for those prioritizing ease of use.Read more
cin7-omni vs MRPeasyBetter for small to mid-sized manufacturers. Has more momentum in employee growth. More affordable pricing plans. Good for production planning and inventory control. A Cin7 Omni competitor and alternative.Read more
cin7-omni vs Cin7 CoreBetter fit for small to medium businesses. Lacks built-in EDI, a key feature of Cin7 Omni. POS system integrations are available. Cin7 Core alternative for users focused on direct sales and basic inventory management.Read more
FullStroBetter fit for smaller businesses. Lacks EDI, a key feature of Cin7 Omni. Cin7 Omni is growing faster. No user reviews available yet for this Cin7 Omni competitor.Read more
Zoho InventoryBetter for small to midsize businesses. Zoho Inventory is growing faster and offers a more affordable solution with a user-friendly interface. It has broader industry applicability. However, it has less customization and some users report integration issues. A strong Cin7 Omni competitor.Read more
Cin7 Omni FAQ
What is Cin7 Omni and what does Cin7 Omni do?
Cin7 Omni is a cloud-based inventory, order, and warehouse management software for mid-sized to enterprise businesses. It provides real-time inventory visibility, automated order fulfillment, and EDI integration. Cin7 Omni streamlines operations across multiple sales channels, connecting with e-commerce platforms like Amazon and Shopify.
How does Cin7 Omni integrate with other tools?
Cin7 Omni integrates with popular e-commerce platforms like Amazon and Shopify. It also offers built-in EDI integration to simplify transactions with large retailers. Additionally, Cin7 Omni connects with shipping providers for streamlined order fulfillment.
What the main competitors of Cin7 Omni?
Top alternatives to Cin7 Omni include Cin7 Core, MRPeasy, Finale Inventory, Katana Cloud Inventory, FullStro, and ShipStation. These competitors offer similar features such as inventory management, order fulfillment, and integrations with popular e-commerce platforms.
Is Cin7 Omni legit?
Yes, Cin7 Omni is a legitimate cloud-based inventory management software. However, user reviews on platforms like G2, Capterra, and TrustPilot reveal mixed experiences. While praised for real-time inventory visibility and EDI integration, users have reported concerns about customer support responsiveness and software bugs. Consider these factors when evaluating Cin7 Omni for your business.
How much does Cin7 Omni cost?
Cin7 Omni doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and requirements. This often depends on factors like the number of users and required features.
Is Cin7 Omni customer service good?
Cin7 Omni's customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of specific support staff, particularly during onboarding, many others express extreme frustration with slow response times, often exceeding a week for ticket resolution. Support is primarily through chat and a ticketing system, with phone support no longer available.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.