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Narvar description
Narvar is a software platform that helps large online stores manage everything that happens after a customer buys something. This includes tracking orders, handling returns, and sending updates to customers. Their goal is to make these processes smoother and more efficient, leading to happier customers and lower costs for businesses. They work with major brands around the world and focus on providing a better experience for online shoppers.
What companies are using Narvar?
Who is Narvar best for
Narvar helps large online stores manage post-purchase customer experience. Streamlining order tracking, returns, and customer communications leads to happier customers and reduced costs. Users praise the intuitive returns process and excellent customer support, while some find the backend UI clunky and customization limited.
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Best fit for medium-sized businesses and enterprises.
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Ideal for retail and consumer goods industries.
Narvar features
| Supported Narvar offers branded tracking pages, enhancing customer experience and brand consistency. |
| Supported Narvar can send automated notifications with delivery updates and estimated arrival times. |
| Supported Narvar allows tracking shipments and sharing information with customers via branded pages and real-time updates. |
| Supported Narvar offers real-time reporting and analytics via its Monitor dashboard and integrations. |
| Supported Narvar offers return status tracking for both customers and merchants. |
| Supported Narvar offers integrations with many platforms and tools via APIs and pre-built connectors. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Narvar reviews
We've summarised 101 Narvar reviews (Narvar Capterra reviews and Narvar G2 reviews) and summarised the main points below.
- Easy and intuitive returns process, praised by both customers and businesses.
- Excellent customer support and helpful account managers.
- Effective order tracking, reducing customer inquiries and improving satisfaction.
- Customizable tracking pages and emails, allowing for brand consistency and marketing opportunities.
- Significant reduction in customer service calls related to order tracking and returns.
- Difficult to customize for specific needs, especially for post-purchase flows and cross-selling.
- Backend UI/UX can be clunky and difficult to navigate.
- Limited analytics and reporting capabilities, making it hard to gain deep insights.
- Initial setup can be complex, requiring technical expertise and HTML code installation.
- Integrating with new 3PLs can be challenging and time-consuming
Narvar alternatives
parcelLabBetter suited for smaller businesses and has higher ratings. More focused on boosting brand loyalty and increasing revenue through personalized post-purchase experiences. Narvar alternative; Narvar competitor.Read more
WISMOlabsBetter suited for healthcare, consumer goods, manufacturing, and media and entertainment industries. WISMOlabs has a free plan and generally simpler pricing. Narvar alternative. Narvar competitor. WISMOlabs is growing slower than Narvar.Read more
ShipStationBetter suited for businesses focused on shipping and fulfillment rather than post-purchase customer experience. Caters to a broader range of industries. Has wider carrier integrations but lacks advanced post-purchase features like branded tracking and returns management.Read more
PandoBetter for managing shipping logistics for large enterprises, especially in manufacturing and consumer goods. Focuses on inbound tracking, route optimization, and shipping cost analysis. Gartner and World Economic Forum recognize Pando as a leading logistics technology provider. Users praise the seamless ERP integrations and real-time tracking. Note that setup and customization can be lengthy and costly.Read more
QuickBooks OnlineBetter for financial management, reporting, and accounting tasks. A QuickBooks Online alternative for small to medium businesses needing basic accounting. Not focused on post-purchase experience.Read more
Sitecore CommerceBetter for creating and managing online stores. More focused on personalization and targeted marketing campaigns. Has broader e-commerce functionality. Is growing faster in terms of website traffic but slower in terms of employee growth. Setup and upgrades can be difficult, and the platform has a steep learning curve.Read more
Narvar FAQ
What is Narvar and what does Narvar do?
Narvar is a post-purchase customer experience platform that streamlines order tracking, returns, and delivery updates for large online retailers. It provides branded tracking pages, automated notifications, and real-time reporting to improve customer satisfaction and reduce support costs. Narvar integrates with various platforms and aims to create a seamless post-purchase journey.
How does Narvar integrate with other tools?
Narvar integrates with various platforms and tools through APIs and pre-built connectors. This allows for seamless data exchange with e-commerce platforms, order management systems, and customer support tools. This connectivity streamlines workflows and enhances the customer experience.
What the main competitors of Narvar?
Top alternatives to Narvar include AfterShip, WISMOlabs, and ShipStation. These competitors offer similar post-purchase experience solutions, such as shipment tracking, returns management, and customer communication tools, catering to various e-commerce business sizes.
Is Narvar legit?
Yes, Narvar is a legitimate software platform used by many large online retailers. It helps manage post-purchase customer experiences, such as returns and order tracking, to improve customer satisfaction and streamline operations. While the platform is generally well-regarded for its ease of use and customer support, some users find the backend interface complex and customization challenging.
How much does Narvar cost?
Narvar doesn't publicly disclose its pricing. To determine if Narvar is worth the cost for your specific needs, contacting their sales team for a customized quote is recommended.
Is Narvar customer service good?
Narvar's customer service receives positive feedback. Users highlight the helpfulness and responsiveness of their support team and account managers, who provide personalized support, quick solutions, and valuable resources. Some mention challenges with initial setup complexity, but with assistance from Narvar's support, these issues are usually resolved.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.