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WISMOlabs description
WISMOlabs is a software platform designed for online stores to improve their customers' experience after they buy something. It provides order tracking, delivery updates, and personalized messages to keep customers informed and reduce questions about their orders. WISMOlabs aims to reduce customer service costs, encourage repeat purchases, and build stronger customer relationships through its platform and analytics.
Who is WISMOlabs best for
WISMOlabs helps online stores improve their post-purchase customer experience. It offers order tracking, delivery updates, and personalized messages to keep customers informed and reduce WISMO inquiries. This boosts customer satisfaction, encourages repeat purchases, and strengthens customer relationships. Businesses of all sizes benefit from WISMOlabs' streamlined approach to post-purchase communication.
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Best for small, medium, and large e-commerce businesses.
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Ideal for e-commerce, retail, consumer goods, manufacturing, and media & entertainment.
WISMOlabs features
| Supported WISMOlabs offers a branded tracking page to enhance the post-purchase experience. |
| Supported WISMOlabs provides automated notifications to keep customers informed throughout their order journey. |
| Supported WISMOlabs offers real-time visibility and dashboards to track and improve post-purchase processes. |
| Supported WISMOlabs proactively manages shipping exceptions to reduce customer anxiety. |
| Supported WISMOlabs offers seamless integrations with carriers, technologies, and eCommerce platforms. |
| Supported WISMOlabs offers API, webhooks, and deep links for developers to integrate with the platform. |
WISMOlabs pricing
The commentary is based on 2 reviews from WISMOlabs Capterra reviews.
WISMOlabs offers three pricing tiers: Branded Tracking, Standard+, and Enterprise. All plans aim to reduce WISMO calls, increase customer lifetime value, and create an unforgettable customer experience.
Users sentiment
See the WISMOlabs pricing page.
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WISMOlabs has a free plan.
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WISMOlabs has a free trial.
Branded Tracking
Includes customizable tracking page, FedEx, UPS, USPS integration, infinite rules engine, unlimited marketing segments, unlimited banners, upsell/cross-sell opportunities, engagement statistics, and customer behavior analytics. Up to 500 shipments a month.
Standard+
Includes all features from Branded Tracking, plus support for all carriers, reporting and analytics, fulfillment and delivery reports, carrier performance audits, email and opted-in SMS notifications, webhooks and API access, and limited white-glove service. Up to 48,000 shipments per year.
Enterprise
Includes all features from Standard+, plus eCommerce returns automation, real-time shipment visibility, white-glove setup, custom integrations, and a dedicated professional services team. For businesses with over 48,000 shipments per year.
WISMOlabs alternatives
NarvarBetter suited for enterprise businesses. Has garnered more user reviews and positive feedback regarding customer support and order tracking. Shows stronger growth and momentum.Read more
replycoBetter for managing multi-channel customer communication and support operations. Primarily serves retail and consumer goods industries, with some coverage of manufacturing, hospitality, and marketing. Popular among users for its centralized communication platform and value. However, it has a steeper learning curve and some users report difficulty with initial setup and occasional bugs. A WISMOlabs competitor and alternative.Read more
WcartMore focused on building and managing online stores. Caters to small to medium businesses.Read more
relevanCMore focused on personalizing the shopping experience with targeted promotions. Geared towards larger retailers and has more momentum in terms of popularity as a WISMOlabs alternative and competitor.Read more
WaakifBetter suited for restaurants seeking CRM and streamlined operations, especially in digital ordering. Has more momentum in website traffic growth.Read more
XRP WOMBetter for internal order management and streamlining workflows. Has grown faster in website traffic. Focuses on automating order processing and improving communication within the company and with partners.Read more
WISMOlabs FAQ
What is WISMOlabs and what does WISMOlabs do?
WISMOlabs is a software platform that helps online stores improve post-purchase customer experience. It offers order tracking, delivery updates, and personalized messages to keep customers informed and reduce WISMO (Where Is My Order) inquiries. This leads to lower customer service costs and increased customer satisfaction.
How does WISMOlabs integrate with other tools?
WISMOlabs offers plug-and-play integrations with various carriers, technologies, and e-commerce platforms. It also provides API, webhooks, and deep links for developers seeking more customized integration options. This ensures seamless data flow and facilitates a unified post-purchase experience.
What the main competitors of WISMOlabs?
Alternatives to WISMOlabs include Narvar, a platform for post-purchase customer experience, and Replyco, specializing in customer service and communication for online stores. Other competitors are Wcart for online store management and relevanC for personalized shopping experiences.
Is WISMOlabs legit?
Yes, WISMOlabs is a legitimate platform. It helps e-commerce businesses enhance their post-purchase customer experience through order tracking and automated notifications. WISMOlabs integrates with existing platforms and offers various pricing plans.
How much does WISMOlabs cost?
WISMOlabs pricing includes a Free plan, a Standard+ plan at $500/month, and an Enterprise plan with custom pricing. The Free plan supports up to 500 shipments monthly. For higher shipment volumes and advanced features, the Standard+ or Enterprise plans are available. Is WISMOlabs worth it? Consider the value of reduced WISMO calls and increased customer lifetime value.
Is WISMOlabs customer service good?
WISMOlabs' customer service receives overwhelmingly positive feedback. Users praise the team's responsiveness, proactive assistance, and willingness to incorporate user suggestions for platform improvements. The support team is lauded for its efficiency in resolving issues and providing a "white glove experience".
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.