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AfterShip description
AfterShip is an all-in-one shipping management platform designed for e-commerce businesses. It allows you to track shipments across 1,000+ carriers, manage returns, and proactively communicate delivery updates to your customers via email, SMS, and more. You can also offer branded tracking pages, predict delivery dates, and analyze shipping performance to improve efficiency and customer satisfaction. AfterShip integrates with popular e-commerce platforms like Shopify and WooCommerce.
Who is AfterShip best for
AfterShip is a shipping management platform for e-commerce businesses of all sizes. It offers multi-carrier tracking, branded tracking pages, delivery updates, and returns management. Users praise its excellent customer support and carrier integrations but note the high cost of SMS notifications. AfterShip integrates with popular platforms like Shopify and WooCommerce.
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Ideal for small, medium, and large e-commerce businesses.
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Best fit for e-commerce, retail, and consumer goods industries.
AfterShip features
| Supported AfterShip supports multiple shipping carriers, integrating with over 100 carriers worldwide. |
| Supported AfterShip offers branded tracking pages, enhancing customer experience and brand visibility. |
| Supported AfterShip tracks shipments across 700+ carriers, including major ones like USPS, UPS, FedEx, and DHL. |
| Supported AfterShip displays estimated delivery dates throughout the customer journey. |
| Supported Return statuses can be tracked by merchants and shared with customers. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
AfterShip reviews
We've summarised 647 AfterShip reviews (AfterShip GetApp reviews, AfterShip Capterra reviews and AfterShip G2 reviews) and summarised the main points below.
- Excellent customer support, often praised for quick responses and helpfulness
- Branded tracking pages and customizable notifications
- Wide range of carrier integrations
- Automated email and SMS delivery updates
- User-friendly interface and easy setup
- High costs for SMS notifications
- Difficult to set up CSV auto-upload
- Some integrations, like Royal Mail, require specific credentials
- Mobile app database not synced with web browser
- Limited free plan features
AfterShip pricing
The commentary is based on 91 reviews from AfterShip Capterra reviews and AfterShip G2 reviews.
AfterShip offers a free plan with limited features and paid plans starting at $11/month. While some users find the higher-tier pricing expensive, especially for small businesses or low shipment volumes, many consider AfterShip a good value due to its robust features, excellent customer support, and automation capabilities. Some users desire more affordable premium features.
Users sentiment
See the AfterShip pricing page.
AfterShip alternatives
HubSpot Marketing HubBetter for inbound marketing and lead generation. Geared towards a wider range of industries beyond ecommerce. Has more momentum based on employee growth. More user reviews available.Read more
Parcel PerformHas broader logistics industry applicability as an AfterShip competitor and alternative. Parcel Perform is growing faster in terms of web traffic but slower in employee growth. It has lower ratings on Glassdoor.Read more
Brevo Transactional EmailBetter for sending transactional emails like order confirmations and password resets. More cost-effective pricing plans are available. Easier to use, with a user-friendly interface.Read more
DesktopShipperBetter for users seeking downloadable or API shipping solutions. More affordable, and higher rated by users. An AfterShip alternative and competitor, DesktopShipper is easier to use, but has less robust features and integrations.Read more
LaunchmetricsBetter for managing marketing campaigns, especially influencer marketing, in the fashion, luxury, and beauty industries. Has slightly more momentum in terms of employee growth.Read more
AfterShip FAQ
What is AfterShip and what does AfterShip do?
AfterShip is a shipment tracking and management platform for e-commerce businesses. It offers multi-carrier tracking, branded tracking pages, delivery updates, returns management, and integrations with popular e-commerce platforms. This helps businesses improve shipping efficiency and customer satisfaction.
How does AfterShip integrate with other tools?
AfterShip integrates with over 1,000 carriers, including major ones like USPS, UPS, FedEx, and DHL. It also integrates with popular e-commerce platforms such as Shopify and WooCommerce, facilitating streamlined shipping management.
What the main competitors of AfterShip?
Top AfterShip competitors include Parcel Perform, DesktopShipper, and HubSpot Marketing Hub. These alternatives offer similar features like multi-carrier tracking, branded tracking pages, and delivery updates. Some users seeking specific marketing integrations might also consider Mailchimp.
Is AfterShip legit?
Yes, AfterShip is a legitimate shipping management platform. It offers various features like multi-carrier tracking and branded tracking pages. Reviews highlight excellent customer support and a user-friendly interface, indicating that AfterShip is safe and reliable for e-commerce businesses.
How much does AfterShip cost?
AfterShip pricing is not publicly available. Contact AfterShip directly for specific pricing details and to determine if it's worth the investment for your needs.
Is AfterShip customer service good?
Based on user reviews, AfterShip's customer service is highly regarded. Users frequently praise the support team for their quick responses, helpfulness, and ability to efficiently resolve issues. Many reviewers mention positive interactions with specific support agents, highlighting their professionalism and knowledge.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.