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Loop Returns description
Loop Returns is a returns management software designed for growing ecommerce businesses. It helps you create a smooth and branded return experience for your customers, going beyond simple refunds to offer exchanges and incentives that encourage them to buy again. Loop Returns promises to help you reduce lost revenue from returns, prevent return fraud, and save time on processing returns. They offer a range of customizable features, integrations with popular ecommerce tools, and robust support to help your business scale.
Who is Loop Returns best for
Loop Returns streamlines returns management for growing e-commerce businesses. It offers a branded, self-service return portal with features like exchanges and incentives to boost customer retention. Users praise the platform's user-friendly interface and automated processes but note some complexities with exchanges and reporting limitations. Ideal for companies aiming to reduce return-related revenue loss and enhance customer loyalty.
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Best for medium-sized businesses (101-1000 employees) and a good fit for large enterprises.
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Specifically designed for growing e-commerce businesses.
Loop Returns features
| Supported Customers and merchants can track return statuses, including "Open", "Cancelled", "Closed", "Expired", and "Needs Review". |
| Supported Return labels are generated during the return process. |
| Supported Loop Returns supports exchanges for different sizes, colors, or similar items. |
| Supported Loop Returns offers a dedicated customer return portal for a convenient self-service experience. |
Loop Returns reviews
We've summarised 64 Loop Returns reviews (Loop Returns TrustPilot reviews and Loop Returns G2 reviews) and summarised the main points below.
- User-friendly interface for both customers and staff.
- Automated processes save time and reduce manual effort.
- Customizable workflows and return reasons cater to specific business needs.
- Shop Now feature and upselling options increase revenue from exchanges.
- Excellent customer support and responsiveness to feedback.
- Exchanges can be complex, sometimes leading to refunds being issued before returned items are received.
- Analytics dashboard can be slow and lacks custom reporting options.
- Limited customization for the return portal's appearance.
- Difficulty tracking returned items within Shopify; requires cross-referencing with the Loop platform.
- Some features aimed at passing return costs to customers don't align with all business models.
Loop Returns pricing
The commentary is based on 2 reviews from Loop Returns G2 reviews.
Loop Returns' pricing is a recurring concern for users. While some find the automated service valuable, others consider it expensive, especially given certain limitations. The value proposition seems tied to high return volumes.
See the Loop Returns pricing page.
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Loop Returns has a free plan.
Essential
Cut costs and curate a perfect return experience. Includes unlimited destinations, automated return policies, carrier rate shopping and workflows.
Advanced
Turn returns into a new revenue stream and optimize for sustainable growth. Includes Shop Now, Instant Exchange, Bonus Credit and Fraud prevention.
Loop Returns alternatives
NarvarBetter for larger retailers and known for excellent customer support. More established and growing faster than Loop Returns, with broader industry application.Read more
AfterShip Returns CenterBetter suited for smaller businesses. Has more momentum based on website traffic and employee growth. A strong Loop Returns competitor with positive ratings.Read more
ReturnGOHas higher ratings and positive pricing sentiment. Provides features for warranties and a self-service return portal. ReturnGO is a Loop Returns alternative with stronger customer service and an easier setup. It appears to have more momentum currently.Read more
Descartes MacroPointBetter for real-time shipment tracking across various carriers. Caters to a broader range of business sizes in retail, manufacturing, and transportation/logistics. Higher ratings on G2. Provides order tracking and proactive notifications.Read more
Descartes ShipRushBetter for US-based businesses focused on shipping and fulfillment rather than returns management. More affordable for low shipment volumes. A Descartes ShipRush alternative for returns management.Read more
Loop Returns FAQ
What is Loop Returns and what does Loop Returns do?
Loop Returns is a returns management software for e-commerce businesses. It streamlines the return process, offering exchanges and incentives to retain customers. It aims to reduce revenue loss from returns, prevent fraud, and save processing time through customizable features and integrations.
How does Loop Returns integrate with other tools?
Loop Returns integrates with popular ecommerce platforms like Shopify, Magento, and BigCommerce. It also connects with shipping providers and other tools to streamline the entire returns process. This allows for automated workflows, real-time tracking, and a seamless experience.
What the main competitors of Loop Returns?
Top alternatives to Loop Returns include parcelLab, Narvar, AfterShip Returns Center, and ReturnGO. These platforms offer similar features such as streamlined returns management, customer portals, and integrations with e-commerce platforms. They aim to simplify the returns process, improve customer satisfaction, and reduce costs for businesses.
Is Loop Returns legit?
Loop Returns appears to be a legitimate software solution. User reviews highlight its user-friendly interface and automated processes. However, potential users should be aware of reported issues with exchange complexity and analytics dashboard limitations. Consider exploring alternative options if these are critical features for your business.
How much does Loop Returns cost?
Loop Returns offers a free plan with return shipping costs. The Essential plan is $155/month and the Advanced plan is $340/month. Both paid plans require an annual contract. Contact Loop Returns for custom enterprise pricing.
Is Loop Returns customer service good?
Loop Returns' customer service receives positive feedback. Users highlight the helpful and responsive support team, quick resolution of issues, and proactive communication. However, some users mention occasional difficulties reaching account managers or getting timely solutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.