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ReturnGO description
ReturnGO is a returns management platform for online stores of all sizes. It helps you set up a self-service portal for your customers to manage returns, exchanges, and warranties. The platform offers shipping options, tracks returns, and provides data insights. ReturnGO aims to make the returns process smoother for your business and your customers while also promoting sustainable practices.
Who is ReturnGO best for
ReturnGO helps online stores streamline returns and exchanges. With self-service returns, automated features, and data insights, it simplifies the process for both businesses and customers. Users praise the excellent customer service and robust features but note issues with Shopify reporting discrepancies and slow dashboard response times.
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Best for small businesses.
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Not suitable for specific industries.
ReturnGO features
| Supported ReturnGO allows customers to submit return requests, which can be managed manually or automatically. |
| Supported ReturnGO offers return status tracking for both customers and merchants. |
| Supported ReturnGO allows automated generation of return labels for customers. |
| Supported ReturnGO allows exchanges for different product options like size or color. |
| Supported ReturnGO offers advanced analytics, reporting, and real-time data insights. |
| Supported ReturnGO supports warranty management, including registration, claims, and resolutions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ReturnGO reviews
We've summarised 76 ReturnGO reviews (ReturnGO G2 reviews) and summarised the main points below.
- Excellent and responsive customer service.
- Easy to set up and use.
- Robust features and functionality for returns management.
- Effective automation of the returns process.
- Valuable data insights and analytics.
- Exchanges throw off Shopify reporting including net sales due to limitations with Shopify.
- Inaccurate calculation of payback balance for customers.
- Admin cannot process returns.
- Unclear pricing explanation.
- Slow dashboard response times.
ReturnGO pricing
The commentary is based on 18 reviews from ReturnGO G2 reviews.
ReturnGO offers competitive pricing and excellent value, with many reviewers highlighting its affordability. While some find certain features tied to specific payment platforms, the overall pricing sentiment is positive, especially considering the robust features and responsive customer support.
Users sentiment
See the ReturnGO pricing page.
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ReturnGO has a free trial.
Premium
Provides a self-service return portal, variant and product exchange, refunds, gift cards, store credit, branded email notifications, request approval automations, app integrations, and more.
Pro
Includes all Premium features plus a white-label portal, item validation, packing slips, support for 5 languages, mark as done automation, API and webhooks, and more.
Enterprise
Includes all Pro features plus an order tracking portal & notifications, advanced automations, ERPs & notification integrations, multi-store plans, omni-channel support, a dedicated account manager, and more.
ReturnGO alternatives
ShipStationBetter suited for users who need order management, shipping label printing, and shipment tracking. Has broader industry applicability. Growing faster in website traffic.Read more
Return PrimeMore focused on Shopify integrations. Return Prime is growing slower and has fewer features for returns management. It offers a free plan, unlike ReturnGO.Read more
GoFreightBetter for freight forwarding companies. Has more momentum. Lacks return management features.Read more
PandoBetter for larger enterprises in manufacturing, consumer goods, automotive, and retail. Focuses on freight management, including transportation management, rate negotiation, and cost tracking. Integrates with ERP systems like SAP and Oracle. Gartner and World Economic Forum recognized Pando as a leading logistics provider. Positive user reviews highlight customer support and real-time tracking.Read more
QuickBooks OnlineBetter for financial reporting and accounting. A QuickBooks Online alternative for returns management.Read more
returngo vs ReturnLogicHas less momentum and fewer features for returns management. Offers usage-based and custom enterprise pricing as a ReturnGO competitor.Read more
ReturnGO FAQ
What is ReturnGO and what does ReturnGO do?
ReturnGO is a returns management platform streamlining the return process for online stores. It offers a self-service portal for customers to manage returns, exchanges, and warranties, provides various shipping options, tracks returns, and offers valuable data insights. ReturnGO helps create a smoother, more sustainable return experience.
How does ReturnGO integrate with other tools?
ReturnGO integrates with any e-commerce platform. It offers a 14-day free trial specifically for Shopify self-service plans. While it aims for seamless integrations, some users have reported difficulties with Shopify reporting accuracy regarding exchanges and net sales.
What the main competitors of ReturnGO?
ReturnGO's main competitors include Return Prime, a similar returns management software specifically for Shopify stores, and ShipStation, a broader shipping software handling returns alongside other shipping tasks. Other alternatives, like Cin7 Omni and ShippingEasy, offer more comprehensive solutions including inventory management and order fulfillment.
Is ReturnGO legit?
ReturnGO appears to be a legitimate platform. G2 reviews rate it 4.9/5, praising its ease of use, robust features, and excellent customer service. However, some users report issues with Shopify integration and slow dashboard response times. Consider these factors when evaluating if ReturnGO is safe and right for your business.
How much does ReturnGO cost?
ReturnGO pricing includes the Premium plan at $121 monthly, the Pro plan at $297 monthly, and the Enterprise plan with custom pricing for larger organizations. A 14-day free trial is available for Shopify users. Is ReturnGO worth it? Consider the features offered at each price point for your product return management needs.
Is ReturnGO customer service good?
ReturnGO receives overwhelmingly positive feedback for its customer service. Users praise the knowledgeable, responsive, and helpful support team, highlighting their quick response times and effective problem-solving. The readily available chat support and personalized assistance contribute to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.