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ReturnGO description
ReturnGO is a returns management platform for online stores of all sizes. It helps you set up a self-service portal for your customers to manage returns, exchanges, and warranties. The platform offers shipping options, tracks returns, and provides data insights. ReturnGO aims to make the returns process smoother for your business and your customers while also promoting sustainable practices.
Who is ReturnGO best for
ReturnGO is a returns management platform that streamlines the return process for online stores of all sizes. We find that customers appreciate its robust features, ease of use, and excellent customer service. The platform is especially beneficial for businesses looking to automate returns, exchanges, and warranties. Based on user reviews, ReturnGO provides valuable data insights and analytics for optimizing return policies and improving customer satisfaction.
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Great for mid-sized to large online stores (100+ employees) seeking efficient return management and streamlined workflows.
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Perfect for e-commerce businesses aiming to enhance customer satisfaction through easy returns, exchanges, and warranty management.
ReturnGO features
Supported Returns management: ReturnGO offers a comprehensive returns management system that covers all aspects of the return process, including initiating returns, managing inventory, and processing refunds. |
Supported Exchanges: ReturnGO facilitates exchanges, allowing customers to swap products seamlessly. This can lead to increased customer satisfaction and retention. |
Supported Tracking: ReturnGO offers tracking capabilities, allowing businesses and customers to monitor the progress of returns. Real-time tracking enhances transparency and customer satisfaction. |
Supported Shipping: ReturnGO facilitates shipping by integrating with top carriers, ensuring seamless returns and exchanges. They also provide branded order tracking notifications to keep customers informed. |
Supported Insights: ReturnGO leverages insights to provide businesses with data-driven information, enabling them to make informed decisions about their return processes, optimize return policies, and improve customer satisfaction. |
Supported Automation: ReturnGO uses automation to streamline returns and exchanges. This includes automated workflows, notifications, and other features that reduce manual effort and improve efficiency. |
Supported API: ReturnGO offers an API that allows businesses to connect to any ecommerce stack and support multiple platforms. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ReturnGO reviews
We've summarised 82 ReturnGO reviews (ReturnGO G2 reviews) and summarised the main points below.
- Excellent and responsive customer service.
- Easy to set up and use.
- Robust features and functionality for returns management.
- Effective automation of the returns process.
- Valuable data insights and analytics.
- Exchanges throw off Shopify reporting including net sales due to limitations with Shopify.
- Inaccurate calculation of payback balance for customers.
- Admin cannot process returns.
- Unclear pricing explanation.
- Slow dashboard response times.
ReturnGO pricing
The commentary is based on 22 reviews from ReturnGO G2 reviews.
We find that ReturnGO is generally considered a good value for its price. Users appreciate its competitive pricing and robust features, finding it cost-effective compared to other return management solutions. While some mention the pricing isn't always clear initially, they were satisfied after contacting support.
Users sentiment
See the ReturnGO pricing page.
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ReturnGO has a free trial.
Provides a self-service return portal, variant and product exchange, refunds, gift cards, store credit, branded email notifications, request approval automations, app integrations, and more.
Includes all Premium features plus a white-label portal, item validation, packing slips, support for 5 languages, mark as done automation, API and webhooks, and more.
Includes all Pro features plus an order tracking portal & notifications, advanced automations, ERPs & notification integrations, multi-store plans, omni-channel support, a dedicated account manager, and more.
ReturnGO alternatives
returngo vs ReturnLogicStreamlines ecommerce returns: automation, optimization, better customer experience.Read more
AfterShip Returns CenterAutomated returns portal for happier customers and simpler refunds.Read more
ReturnGO FAQ
ReturnGO is a returns management platform designed to simplify the returns and exchange process for online businesses. We find that it offers features like automated workflows, shipping integrations, and data insights, all aimed at improving customer satisfaction and streamlining operations. It caters to businesses of all sizes and integrates with various e-commerce platforms.
What is ReturnGO and what does ReturnGO do?
ReturnGO is a returns management platform designed to simplify the returns and exchange process for online businesses. We find that it offers features like automated workflows, shipping integrations, and data insights, all aimed at improving customer satisfaction and streamlining operations. It caters to businesses of all sizes and integrates with various e-commerce platforms.
We find that ReturnGO offers robust integration capabilities. Its API connects with various e-commerce platforms, allowing businesses to manage returns across multiple channels. This flexible approach makes it adaptable to different tech stacks.
How does ReturnGO integrate with other tools?
We find that ReturnGO offers robust integration capabilities. Its API connects with various e-commerce platforms, allowing businesses to manage returns across multiple channels. This flexible approach makes it adaptable to different tech stacks.
We find ReturnGO's main competitors to be Claimlane, ReturnLogic, Loop Returns, AfterShip Returns Center, ZigZag, and Return Prime. These platforms offer similar returns management solutions for online businesses seeking streamlined processes and improved customer experiences.
What the main competitors of ReturnGO?
We find ReturnGO's main competitors to be Claimlane, ReturnLogic, Loop Returns, AfterShip Returns Center, ZigZag, and Return Prime. These platforms offer similar returns management solutions for online businesses seeking streamlined processes and improved customer experiences.
We find ReturnGO to be a legitimate platform. It receives positive ratings (4.9/5 on G2) and offers helpful features like automated returns and valuable insights. However, we've also noted some user concerns regarding Shopify integration and dashboard speed. Consider these factors when making your decision.
Is ReturnGO legit?
We find ReturnGO to be a legitimate platform. It receives positive ratings (4.9/5 on G2) and offers helpful features like automated returns and valuable insights. However, we've also noted some user concerns regarding Shopify integration and dashboard speed. Consider these factors when making your decision.
ReturnGO offers a Premium plan for $121/month, a Pro plan for $297/month, and an Enterprise plan with custom pricing. We find that this tiered structure caters to various business sizes and needs. A 14-day free trial is also available.
How much does ReturnGO cost?
ReturnGO offers a Premium plan for $121/month, a Pro plan for $297/month, and an Enterprise plan with custom pricing. We find that this tiered structure caters to various business sizes and needs. A 14-day free trial is also available.
We find that ReturnGO's customer service is excellent. Users consistently praise the quick, helpful, and knowledgeable support team. The responsiveness and 24/7 availability through chat are frequently highlighted as major advantages.
Is ReturnGO customer service good?
We find that ReturnGO's customer service is excellent. Users consistently praise the quick, helpful, and knowledgeable support team. The responsiveness and 24/7 availability through chat are frequently highlighted as major advantages.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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