ReturnLogic vs ReturnGO

by Gralio Feb 11, 2025

ReturnLogic and ReturnGO are returns management platforms catering to different business needs. ReturnLogic emphasizes cost-effectiveness for lower return volumes through usage-based pricing, while ReturnGO offers a broader range of features, including a self-service portal and advanced automation, ideal for larger businesses or those with complex return requirements.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 90 reviews and 60 websites, saving 1 hour of reading.

ReturnLogic

Website LinkedIn Twitter

ReturnGO

Website LinkedIn Twitter

About

ReturnLogic is a software platform designed to streamline the product return process for ecommerce businesses. It provides a branded online portal for customers to initiate returns, manages exchanges and warranties, and automates return processing for warehouses. ReturnLogic integrates with ecommerce platforms, provides data insights into return costs, and offers tools for optimizing return policies for improved profitability.

ReturnGO is a returns management platform for online stores of all sizes. It helps you set up a self-service portal for your customers to manage returns, exchanges, and warranties. The platform offers shipping options, tracks returns, and provides data insights. ReturnGO aims to make the returns process smoother for your business and your customers while also promoting sustainable practices.

Summary

Main difference

ReturnLogic offers a usage-based pricing model, making it potentially more cost-effective for smaller businesses with lower return volumes. ReturnGO provides a more comprehensive suite of features, including a self-service returns portal, robust analytics, and advanced automation capabilities, making it better suited for larger businesses or those with complex return needs.

Relative strengths of ReturnLogic (compared to ReturnGO)

Cost-effective for low return volumes with its usage-based pricing.
Integrates with major ecommerce platforms for streamlined return processing.
Provides data insights into return costs and trends.

Relative weaknesses of ReturnLogic (compared to ReturnGO)

Limited features compared to ReturnGO, especially regarding self-service returns and advanced automation.
Less comprehensive analytics and reporting capabilities.
Pricing can become expensive for businesses with high return volumes.

Who should use ReturnLogic VS. ReturnGO

ReturnLogic streamlines product returns for growing e-commerce businesses. It offers a branded online portal for customers to initiate returns, manages exchanges and warranties, and automates return processing. ReturnLogic integrates with e-commerce platforms and provides data insights into return costs. A usage-based pricing model offers flexibility for businesses of all sizes.

ReturnGO helps online stores streamline returns, exchanges, and warranties with a self-service customer portal. It offers shipping options, tracks returns, and provides data insights. With positive pricing reviews and a user-friendly interface, it simplifies a complex process for growing businesses.

Best fit for small to medium-sized businesses.
Ideal for e-commerce businesses.

Best for small businesses.
Not industry-specific.

ReturnLogic and ReturnGO features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Return request processing

Supported

ReturnLogic automates return requests, from customer initiation to automated processing and refunds.

Supported

ReturnGO allows customers to submit return requests, which can be managed manually or automatically.
Return status tracking

Supported

Customers and merchants can track return statuses through the self-service portal.

Supported

ReturnGO offers return status tracking for both customers and merchants.
Return label generation

Supported

ReturnLogic supports generating return labels for customers.

Supported

ReturnGO allows automated generation of return labels for customers.
Return request cancellation

Unknown

ReturnLogic does not explicitly mention return request cancellation.

Not supported

Return requests can be cancelled by the merchant, not the customer.
Return label printing

Partially supported

ReturnLogic creates return labels via integrations with shipping providers like Shippo or EasyPost.

Supported

ReturnGO allows creating and printing prepaid return labels.
Refund issuing

Supported

ReturnLogic allows issuing refunds through the original payment gateway.

Supported

ReturnGO supports issuing refunds via the integrated eCommerce platform.

Qualities

Value and Pricing Transparency

No data

+0.78

Strongly positive sentiment
Customer Service

No data

+0.95

Strongly positive sentiment
Ease of Use

No data

+0.89

Strongly positive sentiment
Reliability and Performance

No data

+0.38

Rather positive sentiment
Ease of Implementation

No data

+0.68

Rather positive sentiment
Scalability

No data

No data

ReturnLogic and ReturnGO Pricing

ReturnLogic offers two pricing plans: Usage-Based and Enterprise. The Usage-Based plan has a usage-based pricing model with no subscription or platform fees, ranging from $3.90 to $0.25 per return. The Enterprise plan is custom-priced and includes all features of the Usage-Based plan, along with additional benefits like a dedicated success manager, prioritized support, quarterly reports and review meetings, white label domains, complete customization of the returns portal, and a dedicated returns analyst.

Plans

See full Pricing page

ReturnGO offers three pricing plans: Premium, Pro, and Enterprise. The Premium plan starts at $121 per month, the Pro plan starts at $297 per month, and the Enterprise plan has custom pricing. They offer a 14-day free trial on Shopify self-service plans. ReturnGO is designed to integrate with any eCommerce platform.

Plans

User sentiment

Strongly positive

+0.78

See full Pricing page

ReturnLogic and ReturnGO review insights

90 reviews analysed from

Users love

No data

Excellent and responsive customer service.
Easy to set up and use.
Robust features and functionality for returns management.
Effective automation of the returns process.
Valuable data insights and analytics.

Users dislike

No data

Exchanges throw off Shopify reporting including net sales due to limitations with Shopify.
Inaccurate calculation of payback balance for customers.
Admin cannot process returns.
Unclear pricing explanation.
Slow dashboard response times.

ReturnLogic and ReturnGO Ratings

G2

4.7/5

(14)

G2

4.9/5

(82)

Company health

Employee growth

36% decrease in the last year

8% increase in the last year

Web traffic

27% decrease in the last quarter

7% increase in the last quarter

Financing

May 2022 - $12M

July 2023 - $11M

How do ReturnLogic and ReturnGO compare in ease of setup for a small business?

ReturnGO is likely easier to set up for a small business than ReturnLogic. While neither product provides specific setup details, ReturnGO has a higher ease of implementation score and user reviews praise its ease of use and setup. ReturnLogic lacks this specific feedback, and its usage-based pricing may be less transparent initially for a small business compared to ReturnGO's tiered plans.

Which product offers better insights into return reasons and trends?

ReturnGO likely offers better insights into return reasons and trends. While neither product explicitly details the depth of their analytics, ReturnGO users specifically praise the "valuable data insights and analytics" provided by the platform. This suggests that ReturnGO offers more robust reporting features related to return reasons and trends compared to ReturnLogic, where such features are not highlighted in user reviews or the product description.

What are the advantages of ReturnLogic?

ReturnLogic offers a usage-based pricing model, which can be advantageous for businesses with fluctuating return volumes, potentially saving costs compared to fixed monthly subscriptions. It focuses specifically on returns management for ecommerce businesses, offering specialized features like automated return label generation and a branded online portal for customers.

What are the disadvantages of ReturnLogic?

ReturnLogic's pricing model, while offering a free tier, can be unpredictable due to its usage-based nature. The lack of transparent pricing details beyond the basic per-return fee makes it difficult to forecast costs, especially for scaling businesses. Additionally, shrinking employee numbers on LinkedIn may indicate potential stability or support concerns. Finally, while G2 reviews are positive, the small sample size offers limited insight compared to competitors with more reviews.

Is ReturnLogic cheaper than ReturnGO?

No, ReturnLogic is not definitively cheaper than ReturnGO. ReturnLogic uses a usage-based pricing model with a variable cost per return, starting at $3.90 and decreasing with volume. ReturnGO offers subscription plans starting at $121 per month. Depending on the number of returns a business processes, ReturnLogic could be more or less expensive than ReturnGO.

Alternatives to ReturnLogic and ReturnGO

ShipStation

ShipStation is a popular shipping software designed for ecommerce businesses of all sizes. It helps you manage orders, compare shipping rates, print labels, and track shipments, all from one central location. ShipStation integrates with major carriers like UPS, USPS, FedEx, and DHL, as well as popular marketplaces like Amazon, eBay, and Shopify. It offers significant discounts on shipping rates and helps streamline your fulfillment process, saving you time and money. ShipStation is known for its user-friendly interface, extensive integrations, and automation features that simplify complex shipping tasks.

parcelLab

parcelLab is a software platform designed to help businesses enhance their customers' post-purchase experience. It provides tools to personalize order tracking, manage returns, and communicate shipping updates effectively. parcelLab aims to reduce customer inquiries, decrease returns, and boost brand loyalty through proactive and personalized communication throughout the delivery process. Over 800 brands globally, including major names like IKEA and H&M, use parcelLab to manage their post-purchase experience and optimize their shipping operations.

Return Prime

Return Prime is a returns management software designed for Shopify stores of all sizes. It simplifies and automates the returns and exchange process for both businesses and their customers. Return Prime offers a customizable, self-service returns portal, detailed analytics and reporting, and integrates with various shipping and logistics providers. This allows businesses to manage returns efficiently, improve customer satisfaction, and gain valuable insights from their returns data.

Freightview

Freightview is a cloud-based shipping software designed for businesses that need a better way to manage their freight. It allows you to compare rates from different carriers for truckload, LTL, and parcel shipments all in one place. You can book and track shipments, print labels, access documents, and even analyze your shipping spend. Freightview integrates directly with your existing carriers and works with your negotiated rates. It's a neutral platform, meaning there's no bias towards any particular carrier, and it's offered without contracts.

FarEye

FarEye is a delivery management platform designed to optimize last-mile deliveries for retailers, e-commerce businesses, and logistics companies. It provides real-time visibility of shipments, dynamic route planning, and tools to enhance the customer experience. FarEye helps businesses manage deliveries efficiently, reduce costs, and improve customer satisfaction by offering features like order tracking, delivery notifications, and flexible delivery options. The platform is designed to be scalable and adaptable to meet the evolving needs of growing businesses.

Cin7 Omni

Cin7 Omni is a cloud-based software designed for mid-sized to enterprise-level businesses that need to manage complex inventory and sales across multiple channels. It combines inventory management, order management, and warehouse management into a single platform. Cin7 Omni stands out with its built-in EDI integration, simplifying transactions with large retailers. It offers real-time inventory visibility, automated order fulfillment, and seamless connections with popular e-commerce platforms and marketplaces like Amazon and Shopify. Cin7 Omni promises to streamline operations and reduce manual tasks, helping businesses scale efficiently.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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