Logo of Returnly

Returnly

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Last updated on

Company health

Employee growth
25% increase in the last year
Web traffic
3% decrease in the last quarter
Financing
June 2024 - $7B

Ratings

G2
3.5/5
(7)
Glassdoor
3.7/5
(500)

Returnly description

Returnly is a software solution designed to simplify and streamline the returns process for online businesses. It integrates with platforms like Shopify to provide a self-service returns portal for customers. This allows businesses to manage returns efficiently, maintain brand control, and improve the overall customer experience.


What companies are using Returnly?

Ruggable is using Returnly
Ruggable
Princess Polly is using Returnly
Princess Polly
FIGS is using Returnly
FIGS
Aritzia is using Returnly
Aritzia
Allbirds is using Returnly
Allbirds
Kizik: The World's Best Hands-Free, Slip On Shoes is using Returnly
Kizik: The World's Best Hands-Free, Slip On Shoes
Zapier is used by Ruggable, Princess Polly, FIGS, Aritzia, Allbirds, Kizik: The World's Best Hands-Free, Slip On Shoes.

Who is Returnly best for

Returnly helps online businesses streamline their returns process, especially those using Shopify. It offers a self-service portal, integrations for platforms like Shopify, and aims to improve the customer experience. Returnly caters to businesses of all sizes.

  • Best for small, medium, and large businesses (1-1000+ employees).

  • Ideal for e-commerce businesses seeking a streamlined returns process.


Returnly features

Supported

Returnly offers a dedicated self-service returns portal, empowering customers to initiate and manage their returns independently.

Supported

Returnly seamlessly integrates with platforms like Shopify, simplifying returns processing and data transfer.

Supported

Returnly enables businesses to maintain brand consistency during the returns process, enhancing customer satisfaction.

Supported

Returnly is designed to streamline the returns process for online businesses, making it more efficient and user-friendly.

Supported

Returnly prioritizes customer experience by providing a seamless and convenient returns process.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
-0.09

Customer Service

Strongly negative
-0.88

Ease of Use

Rather positive
+0.43

Reliability and Performance

Rather negative
-0.48

Returnly pricing

The commentary is based on 12 reviews from Returnly G2 reviews and Returnly TrustPilot reviews.

Returnly's pricing is not mentioned in the provided reviews. The reviews focus on customer service experiences, primarily with Affirm, and a few mention Returnly's ease of use for returns and customer communication.

Users sentiment

Neutral
-0.09

Returnly alternatives

  • Logo of Sunbit
    Sunbit
    Buy now, pay later tech for everyday expenses. High approvals.
    Read more
  • Logo of Return Prime
    Return Prime
    Automated returns for Shopify, boosting customer happiness and insights.
    Read more
  • Logo of Wisetack
    Wisetack
    Pay-over-time options for services, so everyone wins.
    Read more
  • Logo of ZigZag
    ZigZag
    Streamlines and simplifies e-commerce returns for happier customers.
    Read more
  • Logo of AfterShip Returns Center
    AfterShip Returns Center
    Automated returns portal for happier customers and simpler refunds.
    Read more
  • Logo of Saara Return Reduction
    Saara Return Reduction
    Stops returns before they happen, saving e-commerce money.
    Read more

Returnly FAQ

  • What is Returnly and what does Returnly do?

    Returnly streamlines and simplifies the online returns process. It offers a self-service portal, integrates with platforms like Shopify, and gives businesses control over their return experience, improving customer satisfaction and brand consistency.

  • How does Returnly integrate with other tools?

    Returnly integrates with popular e-commerce platforms like Shopify, streamlining returns processing and data transfer. This integration simplifies the returns process for both businesses and customers, creating a smoother experience.

  • What the main competitors of Returnly?

    Top Returnly competitors include Return Prime, ZigZag, AfterShip Returns Center, and ReturnGO. These alternatives offer similar features, such as streamlined returns portals and e-commerce integrations, catering to businesses seeking improved customer experiences and efficient return management.

  • Is Returnly legit?

    Yes, Returnly is a legitimate software solution for simplifying online returns. It integrates with platforms like Shopify, offering a self-service portal. However, user reviews on customer service and reliability are mixed. Consider exploring alternatives if these factors are critical for your business.

  • How much does Returnly cost?

    Returnly doesn't publicly disclose pricing information. To get a customized quote based on your specific needs, it's best to contact their sales team.

  • Is Returnly customer service good?

    Returnly's customer service receives negative feedback. Many users report difficulties getting timely support and resolving issues. While some appreciate the prompt initial responses, others mention unhelpful representatives and unresolved problems.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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