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Outreach description
Outreach is a sales platform designed to make sales teams more efficient and successful. It uses automation and AI to help manage sales processes, from finding new customers to closing deals. Outreach provides tools for managing contacts, tracking progress, automating tasks, and analyzing sales data. It aims to improve sales performance, provide insights into the sales process, and help sales teams close deals more effectively. Large companies like Zoom and Siemens use Outreach to manage their sales operations.
What companies are using Outreach?
Who is using Outreach?
Who is Outreach best for
Outreach is a sales engagement platform ideal for sales teams in small to medium-sized B2B SaaS companies, particularly those focused on outbound sales. Users praise Outreach's Salesforce integration and email sequencing, while some dislike the pricing and UI. It helps automate workflows, manage contacts, and track progress, ultimately boosting sales efficiency. However, consider exploring alternatives if budget is a primary concern.
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Best fit for small to medium-sized businesses, especially B2B SaaS companies.
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Ideal for software, IT, telecommunications, and related industries.
Outreach features
| Supported Outreach offers a wide range of integrations with popular sales and marketing tools. |
| Supported Outreach leverages AI to provide insights for sales decisions, including deal health and buyer sentiment. |
| Supported Outreach automates sales workflows, including lead assignments and follow-ups. |
| Supported Outreach streamlines sales workflows, personalizes interactions, and prioritizes deals for enhanced customer experience. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Outreach reviews
We've summarised 2540 Outreach reviews (Outreach TrustPilot reviews and Outreach G2 reviews) and summarised the main points below.
- Seamless integration with Salesforce is widely praised.
- Email sequencing features are highly appreciated for their automation and customization.
- The tool effectively tracks email opens and replies, providing valuable insights.
- Many users appreciate the availability of pre-built email templates and snippets.
- High pricing and inflexible contracts are frequently criticized.
- Users report experiencing software bugs and glitches, such as calls not recording.
- Many find the user interface clunky and difficult to navigate.
- Customer support response times and issue resolution are slow, often unhelpful.
Outreach pricing
The commentary is based on 51 reviews from Outreach G2 reviews.
Outreach's pricing is a common concern. While some users find it expensive and overpriced for its features, others consider it a worthwhile investment with good ROI. The platform's complex functionality and occasional technical issues contribute to the mixed pricing sentiment.
Users sentiment
See the Outreach pricing page.
Outreach alternatives
outreach-2 vs SalesloftBetter fit for mid-sized companies, especially in the USA, with broader industry applicability. Higher rated by users and has more momentum currently.Read more
amplemarketBetter for smaller businesses. Has grown faster than Outreach. Stronger emphasis on AI-powered features for lead generation and outreach. Offers multi-channel outreach including LinkedIn.Read more
Apollo.ioBetter fit for smaller businesses and those focused on lead generation. Has a larger contact database but with some concerns about data accuracy. Is growing faster, and users praise the lead filtering and free plan's value. A strong Outreach competitor for diverse industries.Read more
HubSpot Sales HubBetter for a wider range of industries. It has higher ratings and a user-friendly interface praised for ease of use. However, pricing can be expensive as your business scales.Read more
KlentyBetter for Marketing and Advertising, Professional Services, and Healthcare. Has a simpler feature set, focusing on core sales engagement functionalities. Growing faster than Outreach. Users praise Klenty's customer support and ease of use, but note issues with bounce handling and contact management. A more affordable Outreach competitor.Read more
HyperproofBetter for compliance management. Geared towards small, medium, and large businesses needing to automate compliance tasks, especially in software/IT, finance, and healthcare. A strong Outreach competitor for compliance-focused companies. Hyperproof is growing faster than Outreach.Read more
Outreach FAQ
What is Outreach and what does Outreach do?
Outreach is a sales engagement platform that helps sales teams improve efficiency and close deals faster. It offers automation, AI-powered insights, and integrations with popular sales tools. Outreach streamlines workflows, manages contacts, tracks progress, and analyzes sales data. It's ideal for B2B SaaS companies focused on outbound sales.
How does Outreach integrate with other tools?
Outreach integrates with various sales and marketing tools, enhancing its functionality and streamlining workflows. This interoperability allows for seamless data flow and automation between platforms, boosting sales teams' efficiency. It connects with popular CRM systems, marketing automation platforms, and other sales tools.
What the main competitors of Outreach?
Top Outreach competitors include Salesloft, HubSpot Sales Hub, and Groove. Salesloft focuses on sales efficiency, HubSpot Sales Hub offers integrated sales tools, and Groove streamlines sales processes for enterprises. Other alternatives include SPOTIO for field sales and Momentum for sales automation.
Is Outreach legit?
Outreach is a legitimate sales engagement platform used by large companies like Zoom and Siemens. It offers valuable features like email sequencing and Salesforce integration, but users have noted concerns about high pricing and occasional software glitches.
How much does Outreach cost?
Outreach doesn't publicly disclose pricing information. Contact their sales team to obtain specific pricing for your needs and determine if Outreach is worth the investment for your business.
Is Outreach customer service good?
Outreach customer service receives mixed reviews. Some customers praise the quick and helpful support, particularly through the chat function. However, others express frustration with slow response times, unhelpful resolutions, and frequent changes in support staff.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.