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MessageDesk description
MessageDesk is a business text messaging platform designed for service, sales, and support teams in organizations of all sizes. It enables businesses to use their existing phone lines for SMS, allowing teams to manage text conversations, send mass messages, and automate texts. MessageDesk integrates with various business applications and offers features like shared inbox, chatbots, and automated reminders. It aims to help businesses streamline communication, improve customer engagement, and increase efficiency.
Who is MessageDesk best for
MessageDesk is a business text messaging platform ideal for small businesses seeking streamlined communication and enhanced customer engagement. Users praise its ease of use and responsiveness, particularly for scheduling and reminders. However, some find the pricing and duplicate contact management cumbersome. Consider MessageDesk if you prioritize efficient texting for customer interaction but be mindful of potential cost considerations.
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Best fit for small businesses seeking streamlined communication.
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Suitable for various sectors focused on improving customer engagement.
MessageDesk features
| Supported MessageDesk allows texting via existing business phone lines, including landlines. |
| Supported MessageDesk supports group SMS via broadcasts, sending individual messages to each recipient. |
| Supported MessageDesk supports automated appointment reminders via pre-scheduled and integrated texts. |
| Supported MessageDesk offers a shared inbox for team collaboration and efficient response management. |
| Supported MessageDesk offers integrations with over 3,000 apps via Zapier. |
MessageDesk reviews
- Highly praised for its excellent and responsive customer support.
- User-friendly interface makes it easy to send and manage messages.
- Effective for reaching customers, with high response rates compared to email.
- Useful for team communication and coordination, particularly for scheduling and reminders.
- Seamless integration with business applications like Quickbooks Online.
- Pricing can be a bit high for some users, particularly per-message costs.
- Some users find the handling of duplicate contacts tedious.
- Occasional bugs reported, such as messages appearing twice.
- Limited automation features, particularly for invoice send times.
- Canadian addresses are not always accepted.
- Some users find the lack of free templates a drawback.
MessageDesk pricing
The commentary is based on 2 reviews from MessageDesk G2 reviews.
Users generally find MessageDesk's pricing a bit high, but ultimately worthwhile due to its valuable features like shared inbox and appointment reminders. While the credit system for group messages has some drawbacks, the overall value and efficient communication outweigh the cost for many.
See the MessageDesk pricing page.
MessageDesk alternatives
Text RequestOffers text-to-pay and online review management. Has slower momentum. Best for small and medium businesses in healthcare, retail, and professional services.Read more
TextlineBetter for larger businesses. A popular MessageDesk competitor focusing on security and compliance, especially for healthcare. Offers SMS surveys and HIPAA-compliant texting.Read more
HeymarketSupports more messaging channels like WhatsApp and Facebook Messenger. Pricing is generally considered less favorable. Lacks the option to text-enable existing landlines.Read more
Webex ConnectBetter for larger enterprises, especially in manufacturing, finance, education, or software industries. Offers more communication channels like voice and social media. Stronger customer service and easier to use, although implementation can be complex. A Webex Connect alternative, MessageDesk, has simpler integrations.Read more
TrengoBetter for mid-sized businesses needing multichannel inbox, chatbots, and workflow automation. A MessageDesk alternative and competitor with more momentum.Read more
HubSpot Sales HubBetter for sales teams focused on email marketing and CRM. More suitable for mid-sized to growing businesses needing streamlined sales processes and automation. A HubSpot Sales Hub alternative for those prioritizing integrated tools and user-friendly interface.Read more
MessageDesk FAQ
What is MessageDesk and what does MessageDesk do?
MessageDesk is a business text messaging software for service, sales, and support teams. It lets you text from your existing business lines, automate reminders, and manage conversations in a shared inbox. It integrates with various apps and helps streamline communication and boost customer engagement.
How does MessageDesk integrate with other tools?
MessageDesk integrates with over 3,000 apps through Zapier, allowing seamless connections with various business applications. This includes popular tools like QuickBooks Online, enhancing workflows and improving efficiency for users.
What the main competitors of MessageDesk?
Top MessageDesk competitors include Text Request, Textline, and Heymarket. These alternatives offer similar features like shared inboxes, mass messaging, and automation for sales and support teams. Trengo and HubSpot Marketing Hub are also viable alternatives, each with broader communication and marketing functionalities.
Is MessageDesk legit?
Yes, MessageDesk is a legitimate business texting platform. It's known for its user-friendly interface and excellent customer support. While the pricing might be a concern for some, its effective communication tools and integrations make it a safe and useful tool for many businesses.
How much does MessageDesk cost?
I couldn't find pricing details for MessageDesk. For the most current pricing information, it's best to check their official website or contact their sales team.
Is MessageDesk customer service good?
Customers consistently praise MessageDesk's excellent customer support, describing it as helpful, responsive, and a key strength of the platform. Users appreciate the readily available support team and their quick response times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.